Chegg is a service that helps students with their studies by offering tools like homework solutions, expert Q&A, plagiarism and grammar checking, and math solving with step-by-step help. They have a subscription called the Study Pack that gives you access to millions of textbook solutions and lets you ask experts questions. If you're seeing charges from Chegg, it's likely because you're paying for this subscription that helps make homework and writing easier and faster. It's a handy resource if you want extra support with your schoolwork.
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Canceling a Chegg subscription is relatively straightforward, as it only requires navigating to the account orders section and confirming cancellation through a few clicks. The process is fully online without requiring phone support, and no complex steps or delays are involved, making it easy for consumers.
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How to Cancel Chegg: Step by Step
If you purchased through Chegg.com:
- Go to My Account.
- Click on Orders.
- Find the subscription you would like to cancel on the right and click Cancel Subscription.
- On the new page, select the orange Cancel Subscription button at the bottom of the screen to confirm the cancellation.
- Your subscription will be canceled, and you will have access until the end of the current billing period.
If you purchased through the App Store (iOS):
- Open your device’s Settings app.
- Tap your name, then select Subscriptions.
- Select your Chegg subscription.
- Tap Cancel Subscription.
If you purchased through Google Play (Android):
- Open the Google Play Store.
- Tap the Menu (☰) and select Subscriptions.
- Choose your Chegg membership.
- Tap Cancel Subscription and follow any additional prompts.
Tips & Tricks for Canceling Chegg
- Use a desktop or laptop browser rather than mobile as the mobile interface is often fussy or doesn’t show the cancellation option clearly.
- Navigate to 'My Account' → 'Subscriptions' or 'Manage Subscriptions' from the profile icon, then select the subscription and look for a 'Cancel Subscription' option.
- Be prepared to provide a reason for cancellation as Chegg may ask for it.
- Contact customer support via phone or email if the online cancellation is not working, and insist on cancellation with your account details at hand.
- Get confirmation of cancellation in writing (email or chat transcript) to avoid being charged later and for proof if disputes arise.
- Consider canceling through iTunes or the payment provider if you subscribed through those channels.
- If Chegg continues charging after cancellation, escalate by filing complaints such as Better Business Bureau (BBB) or disputing charges with your bank/card issuer.
- Try different browsers if you face issues with cancellation links or buttons not working properly.
- Beware of tactics like offers or discounts to keep you subscribed; after seeing these, repeat the cancellation process firmly.
- Timing matters: cancel well before the renewal date to avoid being charged for the next cycle due to delays or glitches.
- In extreme cases, users close their bank accounts to stop charges when all else fails.
- Using firm, clear language with customer support like “Please cancel my subscription immediately and confirm in writing” helps push through cancellations.
Chegg Customer Service Info
If you need assistance, here's how you can get in touch with Chegg's support team.
Cancel Chegg Script
Script
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Hello Chegg Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription. I have decided to discontinue my membership as I no longer require the service.
I appreciate your assistance in processing this cancellation and confirming it at your earliest convenience.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
Chegg's subscription cancellation policy allows you to cancel your Chegg Study subscription anytime via the My Account section on a desktop or laptop. After cancellation, you will not be charged again, but you will retain access to the subscription for the remainder of the current billing period.
You do need your password to directly cancel your Chegg subscription online through their website, but if you don't have the password, you can still cancel by contacting Chegg customer support via their help center or phone. When doing so, you'll need to provide payment details to verify your identity. If you subscribed through the App Store or Google Play, you can cancel directly there without needing your Chegg password. If you need to reset your password, you can do so here: https://www.chegg.com/account/password/reset.
- Unauthorized charges: Customers report being signed up without clear consent and not receiving reimbursements.
- Difficulty cancelling: Trouble canceling subscriptions, continued charges after attempts to cancel, and waiting months for charges to stop.
- Double charges: Charged multiple times due to multiple accounts or signing in through different emails/devices, with refused full refunds.
- Poor customer service: Unhelpful or unresponsive support unable to resolve billing or subscription issues.
- Subscription charges restarting: Charges continue after cancellation, sometimes months later, with denial of cancellation history.
- Dissatisfaction with subscription value: Subscription not helpful, includes many wrong answers, and access issues.
- Subscription confusion: Inability to access content despite charges, unclear policies on e-textbook ownership, monthly fees for limited service.
- Auto-renewal after trial: Confusion over trial subscriptions auto-renewing into paid subscriptions if not canceled on time.
- Cancellation process issues: Problems detecting or completing cancellations on the website and not receiving confirmation emails.
- Billing under different names: Charges appearing under different names (e.g., "Chegg Writing") causing confusion.
- Multiple accounts billing errors: Errors billing multiple times for one user.
- Refund policy limitations: Refunds generally limited to recent billing cycles (typically 90 days).
Chegg allows you to cancel your subscription at any time without lock-ins or early-cancellation fees. However, be aware that if you cancel, you will still have access to the service until the end of the current billing period, and charges for that period will not be refunded. Some users report challenges with Chegg continuing charges despite cancellation, so it’s important to confirm cancellation and monitor charges closely. There are no contracts or long-term commitments, but pausing your subscription instead of canceling can lock in your current price if you plan to resubscribe later.
Before cancelling your Chegg subscription, it is important to know that once you cancel, you will not be charged again, but you will still have access to your subscription for the remainder of the current billing period. After that period ends, you will lose access to all subscription benefits such as homework help, expert Q&A, and textbook solutions. Cancelling does not delete your Chegg account or any past data, so you can reactivate your subscription in the future if needed. Make sure to cancel before the next billing cycle to avoid unwanted charges.
- Chegg account login credentials (email and password)
- Full name associated with the account
- Email address used with the account
- Username (if different from email)
- Phone number linked to the account (if any)
- Billing address, including city, state, ZIP/postal code, and country
- Details of the subscription or service to cancel (e.g., Chegg Study, Chegg Writing, etc.)
- Knowledge of which platform you used to subscribe (Chegg.com, iOS App Store, Google Play Store)
- App store account access (Apple ID or Google account), if subscribed through iOS or Android
- Last 4 digits of the payment card used on the account (for phone cancellations)
- Date and amount of last charge (for phone cancellations)
- Reason for cancellation (may be required in cancellation process)
- Access to customer support phone/email, if needed to cancel
- Access to the email account associated with Chegg (for cancellation confirmation)
- Confirmation email should be kept for records; Chegg may send a confirmation email after cancellation
We've actually written a step by step guide on how to get a refund from Chegg. Check it out!
The Easiest Way to Cancel Chegg
If you’re frustrated trying to cancel your subscription, membership, or bill from Chegg—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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