Can I Cancel Chegg at Any Time?

Chegg allows you to cancel your subscription at any time without lock-ins or early-cancellation fees. However, be aware that if you cancel, you will still have access to the service until the end of the current billing period, and charges for that period will not be refunded. Some users report challenges with Chegg continuing charges despite cancellation, so it’s important to confirm cancellation and monitor charges closely. There are no contracts or long-term commitments, but pausing your subscription instead of canceling can lock in your current price if you plan to resubscribe later.

Why Do People Cancel Chegg?

Unauthorized charges: Customers report being signed up without clear consent and not receiving reimbursements.Difficulty cancelling: Trouble canceling subscriptions, continued charges after attempts to cancel, and waiting months for charges to stop.Double charges: Charged multiple times due to multiple accounts or signing in through different emails/devices, with refused full refunds.Poor customer service: Unhelpful or unresponsive support unable to resolve billing or subscription issues.Subscription charges restarting: Charges continue after cancellation, sometimes months later, with denial of cancellation history.Dissatisfaction with subscription value: Subscription not helpful, includes many wrong answers, and access issues.Subscription confusion: Inability to access content despite charges, unclear policies on e-textbook ownership, monthly fees for limited service.Auto-renewal after trial: Confusion over trial subscriptions auto-renewing into paid subscriptions if not canceled on time.Cancellation process issues: Problems detecting or completing cancellations on the website and not receiving confirmation emails.Billing under different names: Charges appearing under different names (e.g., "Chegg Writing") causing confusion.Multiple accounts billing errors: Errors billing multiple times for one user.Refund policy limitations: Refunds generally limited to recent billing cycles (typically 90 days).

What Information Do I Need to Cancel Chegg?

Chegg account login credentials (email and password) Full name associated with the account Email address used with the account Username (if different from email) Phone number linked to the account (if any) Billing address, including city, state, ZIP/postal code, and country Details of the subscription or service to cancel (e.g., Chegg Study, Chegg Writing, etc.) Knowledge of which platform you used to subscribe (Chegg.com, iOS App Store, Google Play Store) App store account access (Apple ID or Google account), if subscribed through iOS or Android Last 4 digits of the payment card used on the account (for phone cancellations) Date and amount of last charge (for phone cancellations) Reason for cancellation (may be required in cancellation process) Access to customer support phone/email, if needed to cancel Access to the email account associated with Chegg (for cancellation confirmation) Confirmation email should be kept for records; Chegg may send a confirmation email after cancellation

What Should I Know Before Cancelling Chegg?

Before cancelling your Chegg subscription, it is important to know that once you cancel, you will not be charged again, but you will still have access to your subscription for the remainder of the current billing period. After that period ends, you will lose access to all subscription benefits such as homework help, expert Q&A, and textbook solutions. Cancelling does not delete your Chegg account or any past data, so you can reactivate your subscription in the future if needed. Make sure to cancel before the next billing cycle to avoid unwanted charges.

What is Chegg's Cancellation Policy?

Chegg's subscription cancellation policy allows you to cancel your Chegg Study subscription anytime via the My Account section on a desktop or laptop. After cancellation, you will not be charged again, but you will retain access to the subscription for the remainder of the current billing period.

Do I Need My Chegg Password to Cancel?

You do need your password to directly cancel your Chegg subscription online through their website, but if you don't have the password, you can still cancel by contacting Chegg customer support via their help center or phone. When doing so, you'll need to provide payment details to verify your identity. If you subscribed through the App Store or Google Play, you can cancel directly there without needing your Chegg password. If you need to reset your password, you can do so here: https://www.chegg.com/account/password/reset.

Can I Get a Refund from Chegg?

We've actually written a step by step guide on how to get a refund from Chegg. Check it out!

How to Cancel Your Chegg Subscription (2026)

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Canceling a Chegg subscription is relatively straightforward, as it only requires navigating to the account orders section and confirming cancellation through a few clicks. The process is fully online without requiring phone support, and no complex steps or delays are involved, making it easy for consumers.

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

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Savings over 5 years from cancelling your $15/month subscription

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Frequently Asked Questions

The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your Chegg subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your Chegg account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel Chegg online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.