The Ultimate Step by Step Guide to Cancelling a Chegg Subscription or Membership (chegg.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 1, 2025
Chegg is a service that helps students with their studies by offering tools like homework solutions, expert Q&A, plagiarism and grammar checking, and math solving with step-by-step help. They have a subscription called the Study Pack that gives you access to millions of textbook solutions and lets you ask experts questions. If you're seeing charges from Chegg, it's likely because you're paying for this subscription that helps make homework and writing easier and faster. It's a handy resource if you want extra support with your schoolwork.
Canceling a Chegg subscription is relatively straightforward, as it only requires navigating to the account orders section and confirming cancellation through a few clicks. The process is fully online without requiring phone support, and no complex steps or delays are involved, making it easy for consumers.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Chegg subscription.
Use a desktop or laptop browser rather than mobile as the mobile interface is often fussy or doesn’t show the cancellation option clearly.
Navigate to 'My Account' → 'Subscriptions' or 'Manage Subscriptions' from the profile icon, then select the subscription and look for a 'Cancel Subscription' option.
Be prepared to provide a reason for cancellation as Chegg may ask for it.
Contact customer support via phone or email if the online cancellation is not working, and insist on cancellation with your account details at hand.
Get confirmation of cancellation in writing (email or chat transcript) to avoid being charged later and for proof if disputes arise.
Consider canceling through iTunes or the payment provider if you subscribed through those channels.
If Chegg continues charging after cancellation, escalate by filing complaints such as Better Business Bureau (BBB) or disputing charges with your bank/card issuer.
Try different browsers if you face issues with cancellation links or buttons not working properly.
Beware of tactics like offers or discounts to keep you subscribed; after seeing these, repeat the cancellation process firmly.
Timing matters: cancel well before the renewal date to avoid being charged for the next cycle due to delays or glitches.
In extreme cases, users close their bank accounts to stop charges when all else fails.
Using firm, clear language with customer support like “Please cancel my subscription immediately and confirm in writing” helps push through cancellations.
Why Do People Request Refunds from Chegg
Unauthorized charges: Customers report being signed up without clear consent and not receiving reimbursements.
Difficulty cancelling: Trouble canceling subscriptions, continued charges after attempts to cancel, and waiting months for charges to stop.
Double charges: Charged multiple times due to multiple accounts or signing in through different emails/devices, with refused full refunds.
Poor customer service: Unhelpful or unresponsive support unable to resolve billing or subscription issues.
Subscription charges restarting: Charges continue after cancellation, sometimes months later, with denial of cancellation history.
Dissatisfaction with subscription value: Subscription not helpful, includes many wrong answers, and access issues.
Subscription confusion: Inability to access content despite charges, unclear policies on e-textbook ownership, monthly fees for limited service.
Auto-renewal after trial: Confusion over trial subscriptions auto-renewing into paid subscriptions if not canceled on time.
Cancellation process issues: Problems detecting or completing cancellations on the website and not receiving confirmation emails.
Billing under different names: Charges appearing under different names (e.g., "Chegg Writing") causing confusion.
Multiple accounts billing errors: Errors billing multiple times for one user.
Refund policy limitations: Refunds generally limited to recent billing cycles (typically 90 days).
Chegg Refund Script
Script
Copy
Dear Chegg, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Chegg Refund Policy
Chegg's subscription cancellation policy allows you to cancel your Chegg Study subscription anytime via the My Account section on a desktop or laptop. After cancellation, you will not be charged again, but you will retain access to the subscription for the remainder of the current billing period.
The Easiest Way to Get a Chegg Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Chegg—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Chegg allows you to cancel your subscription at any time without lock-ins or early-cancellation fees. However, be aware that if you cancel, you will still have access to the service until the end of the current billing period, and charges for that period will not be refunded. Some users report challenges with Chegg continuing charges despite cancellation, so it’s important to confirm cancellation and monitor charges closely. There are no contracts or long-term commitments, but pausing your subscription instead of canceling can lock in your current price if you plan to resubscribe later.
Unauthorized charges: Customers report being signed up without clear consent and not receiving reimbursements.
Difficulty cancelling: Trouble canceling subscriptions, continued charges after attempts to cancel, and waiting months for charges to stop.
Double charges: Charged multiple times due to multiple accounts or signing in through different emails/devices, with refused full refunds.
Poor customer service: Unhelpful or unresponsive support unable to resolve billing or subscription issues.
Subscription charges restarting: Charges continue after cancellation, sometimes months later, with denial of cancellation history.
Dissatisfaction with subscription value: Subscription not helpful, includes many wrong answers, and access issues.
Subscription confusion: Inability to access content despite charges, unclear policies on e-textbook ownership, monthly fees for limited service.
Auto-renewal after trial: Confusion over trial subscriptions auto-renewing into paid subscriptions if not canceled on time.
Cancellation process issues: Problems detecting or completing cancellations on the website and not receiving confirmation emails.
Billing under different names: Charges appearing under different names (e.g., "Chegg Writing") causing confusion.
Multiple accounts billing errors: Errors billing multiple times for one user.
Refund policy limitations: Refunds generally limited to recent billing cycles (typically 90 days).
Chegg account login credentials (email and password)
Full name associated with the account
Email address used with the account
Username (if different from email)
Phone number linked to the account (if any)
Billing address, including city, state, ZIP/postal code, and country
Details of the subscription or service to cancel (e.g., Chegg Study, Chegg Writing, etc.)
Knowledge of which platform you used to subscribe (Chegg.com, iOS App Store, Google Play Store)
App store account access (Apple ID or Google account), if subscribed through iOS or Android
Last 4 digits of the payment card used on the account (for phone cancellations)
Date and amount of last charge (for phone cancellations)
Reason for cancellation (may be required in cancellation process)
Access to customer support phone/email, if needed to cancel
Access to the email account associated with Chegg (for cancellation confirmation)
Confirmation email should be kept for records; Chegg may send a confirmation email after cancellation
Before cancelling your Chegg subscription, it is important to know that once you cancel, you will not be charged again, but you will still have access to your subscription for the remainder of the current billing period. After that period ends, you will lose access to all subscription benefits such as homework help, expert Q&A, and textbook solutions. Cancelling does not delete your Chegg account or any past data, so you can reactivate your subscription in the future if needed. Make sure to cancel before the next billing cycle to avoid unwanted charges.
Chegg's subscription cancellation policy allows you to cancel your Chegg Study subscription anytime via the My Account section on a desktop or laptop. After cancellation, you will not be charged again, but you will retain access to the subscription for the remainder of the current billing period.
You do need your password to directly cancel your Chegg subscription online through their website, but if you don't have the password, you can still cancel by contacting Chegg customer support via their help center or phone. When doing so, you'll need to provide payment details to verify your identity. If you subscribed through the App Store or Google Play, you can cancel directly there without needing your Chegg password. If you need to reset your password, you can do so here: https://www.chegg.com/account/password/reset.
We've actually written a step by step guide on how to get a refund from Chegg. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Chegg subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Chegg account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Chegg online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
CHEGG ORDER 8558681054 CA Digital Account Number X POS CHEGG ORDER / Pos Debit- 2050 2050 Chegg Order
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
Chargeback can help you cancel subscriptions and get refunds
Find unwanted sneak subscriptions
We'll cancel them for you and even try to get you a refund
Chargeback and the Chargeback trademarks used herein are trademarks or registered
trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is
for identification and reference purposes only and does not imply any association with the copyright or
trademark holder of their product or brand. Other product and company names mentioned herein are the
property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.svg)
.svg)
.svg)
.png)
