Compassion International is a Christian organization that helps children living in poverty by providing monthly sponsorships. When you sponsor a child, you typically pledge $43 per month, which goes towards essentials like medical care, food, clean water, education, and spiritual guidance. The sponsorship is a monthly subscription that lasts until the child becomes an adult, and you can cancel anytime by contacting their support. So, if you see charges from Compassion International, it's likely because you are supporting a child through this ongoing sponsorship program.
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Cancellation requires calling a phone number during business hours, which is straightforward but slightly limits immediacy and convenience compared to online cancellation. There is no mention of an online cancellation option, so users must wait for phone support availability to complete cancellation.
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minutes to cancel a Compassion International subscription.
How to Cancel Compassion International: Step by Step
If you purchased through Compassion.com:
- Call customer support: Dial (800) 336-7676.
- Ask to speak with a representative.
- Request cancellation of your child sponsorship and any recurring payments.
- Request confirmation:
- You will receive a confirmation letter or email regarding the cancellation.
Tips & Tricks for Canceling Compassion International
- Call Compassion International directly at 800-336-7676 for cancellation requests; be prepared to hold your ground.
- Expect possible attempts at negotiation, such as temporary discounts or offers to keep your payments.
- Be firm and clear in your intention to cancel immediately; avoid being swayed by guilt tactics like "think of the children."
- Some users experienced rude or snippy behavior from staff once cancellation was confirmed.
- Consider sending a cancellation email as some users reported this worked to stop charges, though emails may still continue.
- Use your bank or credit card's stop payment options if direct cancellation is difficult or ignored.
- Letting your payment method expire without updating info has worked for similar organizations, but not officially recommended.
- Online chat options may exist and can be less stressful than calls; inquire about this possibility.
- Cancel at least three days before your billing date to avoid being charged for the next period.
- Don't rely solely on online account cancellation as it may not fully stop recurring payments.
Compassion International Customer Service Info
If you need assistance, here's how you can get in touch with Compassion International's support team.
Cancel Compassion International Script
Script
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Dear Compassion International Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription, as my current financial situation does not allow me to continue my membership at this time. I have truly valued the work Compassion International does and appreciate the support I have been able to provide, but I must prioritize my expenses.
Thank you for your understanding. I would appreciate your confirmation of my subscription cancellation.
Best regards,
Frequently Asked Questions
Compassion International allows you to cancel your recurring donations or Child Sponsorship plan at any time by calling 800-336-7676. Cancellations should be made at least 3 working days before your billing date to avoid future charges. Donations are generally non-refundable.
You need your account information to cancel a subscription with Compassion International, which generally means having your login credentials including password. To cancel your child sponsorship, you are instructed to call their phone support at 800-336-7676. If you need to reset your password, you can do so at this URL: https://www.compassion.com/account/forgot-password.htm. So, while phone cancellation is possible, having access to your account and password is helpful for account management and verification.
- Change in financial circumstances: Donors may need to discontinue sponsorship due to changes in their personal finances.
- Concern about how funds are used: Some donors might request refunds if they question the management or allocation of their donations.
- Child no longer in program: If a sponsored child leaves the program, donors might seek refunds for unused funds.
- Desire to cancel sponsorship: Donors can cancel their sponsorship at any time and may request refunds if payments were made in advance.
- Refunds due to trip cancellations: Travelers on Compassion-sponsored trips may request refunds if the trip is canceled due to unforeseen circumstances, with refund amounts depending on timing and expenses already incurred.
- Duplicate payments or processing errors: Refunds may be requested if there has been a credit card processing error or duplicate charge.
You can cancel your Compassion International subscription or child sponsorship at any time by calling their customer support at 800-336-7676, but you must do so at least 3 working days before your billing date to avoid future charges. There are no contracts, lock-ins, or early cancellation fees, but donations are generally non-refundable. The main landmine is to remember the cancellation notice period to prevent being billed for the next cycle.
Before cancelling a Compassion International sponsorship, it's important to know that your sponsored child will continue to receive care until a new sponsor is found, so the impact on the child is minimized. You may discontinue your sponsorship at any time by calling their support line. However, consider that by cancelling, you will lose ongoing communication and updates about your sponsored child, and your support for their development will cease. Also, make sure to cancel a few days before your billing date to avoid any additional charges.
- Full name associated with your Compassion International account
- Email address registered to the membership or account
- Phone number on file with your account (if applicable)
- Account or supporter number (from billing statements, emails, or your online account)
- Details about your subscription (such as type of membership, sponsored child/gift details, or monthly donation amount)
- Confirmation of your identity (may require providing your address or other info to verify account ownership)
- Reason for cancellation (optional, but sometimes requested by customer service)
We've actually written a step by step guide on how to get a refund from Compassion International. Check it out!
The Easiest Way to Cancel Compassion International
If you’re frustrated trying to cancel your subscription, membership, or bill from Compassion International—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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