Tithe.ly helps churches and ministries manage giving and donations through easy-to-use online, mobile, and text options. They don't charge monthly fees for basic giving services but take a small fee per donation depending on the payment method. You might see monthly charges if your church signs up for extras like Text Giving ($19/month), a Church App ($89/month), Messaging ($19/month), Church Sites ($19/month), or their Church Management System ($72/month). These services help churches keep donations organized and communicate better with their members.
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Cancelling a Tithe.ly subscription requires multiple steps including downgrading, disabling integrations, cancelling recurring donations, and contacting support for final confirmation, making it moderately difficult but not impossible.
Estimated Time
On average, it takes
15 minutes
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minutes to cancel a Tithe.ly subscription.
How to Cancel Tithe.ly: Step by Step
If you purchased through Tithe.ly:
- Log into Tithe.ly as an Account Owner or Admin.
- Select Global Settings (the person icon in the navigation menu).
- Select Billing.
- Select Subscriptions.
- Select Cancel.
- Note: You can only downgrade one subscription at a time.
- Select Continue and review your new monthly payment.
- Select Confirm.
Tips & Tricks for Canceling Tithe.ly
- Initiate cancellation early in the billing cycle to avoid unwanted charges.
- Use direct phone calls as some users report email requests can be ignored; calling support sometimes leads to negotiation or discounts.
- Be persistent and polite when speaking to retention specialists – some users had to repeatedly request cancellation.
- Document all communications including dates, names, and what was agreed upon, in case of billing disputes.
- Watch for hidden charges or continued billing after cancellation; some users reported needing to dispute charges with their bank.
- Request written confirmation of cancellation to prevent future misunderstandings.
- Try to cancel through the official app or online settings first, but be prepared to escalate if this doesn't process correctly.
- Leverage social media or forums to mention issues publicly if traditional support channels fail to resolve the cancellation.
Tithe.ly Customer Service Info
If you need assistance, here's how you can get in touch with Tithe.ly's support team.
Cancel Tithe.ly Script
Script
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Dear Tithe.ly Support,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription with Tithe.ly, effective immediately. Unfortunately, due to unforeseen financial circumstances, I am unable to continue with my current billing arrangement.
I appreciate the services provided and would be grateful for your assistance in processing this cancellation at your earliest convenience. Please confirm once it has been completed.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
Tithe.ly's subscription automatically renews monthly or annually unless canceled through your account or by written notice with a 30-day prior notice. Cancellations require using your account login or emailing your account manager and support@tithe.ly, and any fees paid are non-refundable except as required by law. You remain responsible for fees through the end of the current service term.
To cancel your subscription on Tithely, you need to log into your account as an Account Owner or Admin and follow the cancellation steps through the Billing section in your account settings. This process requires you to be logged in, so having your password is necessary to access your account and perform the cancellation. If you've forgotten your password, you can reset it at https://tithely.com/reset-password. Once logged in, you can cancel and your subscription will remain active until the end of the billing cycle.
- Transaction Fees: Fees on donations reduce the amount received by churches, with credit cards having higher fees than ACH transfers.
- Learning Curve: The platform offers many features but can be complex and difficult to learn effectively.
- Additional Costs: Many features like website hosting, apps, messaging, and management software require extra monthly payments beyond the basic service.
- Slow Performance: The app and website can be slow and laggy, leading to frustration among users, especially younger ones.
- Unstable Updates and Bugs: Items can take time to update, and there are occasional bugs, including giving via phone issues.
- Poor User Interface: The site is sometimes confusing to navigate due to switching between old and new versions, with poor labeling and organization.
- Limited Customization: Limited options for reports, stewardship correspondence, and volunteer sign-ups that complicate communications.
- Unexplained Cancellations: Orders or accounts canceled without clear communication, causing user dissatisfaction and perceptions of unprofessionalism.
- Poor Communication and Customer Support: Some users report passive-aggressive or blaming responses from support during cancellation or refund issues.
- Incidents Affecting Trust: Occasions like unauthorized discount coupon abuse led to mass order cancellations and refund issues, shaking user confidence.
Tithe.ly requires a 30 days' written notice to cancel subscriptions, and you remain responsible for all fees through the end of the current service term. There are no contracts, lock-ins, or cancellation fees, but the cancellation process is somewhat formal, requiring the account owner to notify via account login or email. After cancellation, subscription charges stop, but giving data is retained for security and compliance, which could be a consideration for users wanting complete data deletion.
Before canceling a Tithe.ly subscription, it is important to know that only the Account Owner can request the cancellation. After canceling, you will lose access to Tithely product information, so make sure to export all your data beforehand as access is lost after cancellation. You will also need to downgrade your subscription to the free Complete Giving plan, cancel recurring donations, and disable any third-party integrations connected to your Tithely products. While no further charges will occur, giving data is retained for security and compliance, but Elvanto data is permanently deleted 30 days after cancellation. Support is available to help complete the cancellation and potentially reopen the account temporarily to recover data if needed.
- Account Owner or Admin access to the Tithe.ly account
- Login credentials (email and password) for Tithe.ly
- Access to Global Settings in the Tithe.ly portal (person icon in the menu)
- Billing section navigation within the Tithe.ly account
- List of active subscriptions or memberships for review and selection
- Option to select and cancel specific subscriptions (can only cancel one at a time)
- Review of new monthly payment amount before confirming changes or cancellation
- Confirmation of changes to finalize cancellation
- Export your data before cancelling if you need future access
- Downgrade subscription to required free/lowest tier if needed
- Cancel or notify recurring donors (if relevant)
- Disable third-party integrations (if used)
- Contact Tithe.ly Support to finalize account closure, if cancelling the entire account
- Awareness of pending transfers that will complete after cancellation
- Knowledge of data retention policies (access to some data is lost and some kept for compliance)
We've actually written a step by step guide on how to get a refund from Tithe.ly. Check it out!
The Easiest Way to Cancel Tithe.ly
If you’re frustrated trying to cancel your subscription, membership, or bill from Tithe.ly—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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