Crumb is a company that offers smart metal pet tags with QR technology to help find lost pets. The tags show an online pet profile when scanned and can send location alerts to notify if someone finds your pet. They offer a free plan with basic profile features and two subscription plans: Premium for $6.95 per month with extra alerts and privacy options, and Premium Plus for $8.95 per month if you have multiple pets and want more features. If you see a charge from Crumb, it's likely for one of these subscription plans to keep your pet safe and easily found.
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The cancellation process involves logging into the account, navigating to the subscription management section, verifying identity with a code sent to email, and confirming cancellation; these steps are straightforward but require some navigation and verification, which is typical for subscription services but not overly complicated.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a crumb subscription.
How to Cancel crumb: Step by Step
If you purchased through Direct Website:
- Log in to your Crumb Account
- Go to the Login Page and log in using the Magic Link sent to your registered email.
- Navigate to My Services
- Click on the designated icon in the top right corner and select My Services.
- Locate your subscription
- View all features and see your Crumb Premium subscription. Click on the Manage button.
- Click "Cancel"
- Check your renewal date and click the Cancel button.
- Verify your identity
- An email with a code will be sent to your registered email. Enter this code to proceed with the cancellation.
- Indicate why you're cancelling
- Select a reason from the checkboxes provided.
- Confirm cancellation
- Confirm the cancellation to complete the process.
Note: After cancellation, your tag will retain access to premium features until the end of the billing cycle, but will display basic pet profile information afterward.
If you need assistance, here's how you can get in touch with crumb's support team.
Tips and Tricks for Getting a crumb Refund
- Send a registered cancellation letter to Crumb's UK headquarters with a clear statement cancelling the subscription effective immediately.
- Include personal data (name, address, email) and request termination of direct debit and deletion of personal data under data protection laws.
- Request confirmation of cancellation and data deletion by email to have proof.
- Use a legal cancellation service like Xpendy to send tracked, legally validated cancellation letters guaranteeing processing.
- Escalate by threatening bank account cancellation if subscription charges continue, as some users found this forced Crumb to stop billing.
- Cancel early before the renewal period—users recommend cancelling >24 hours before scheduled billing to ensure it processes.
- Pause and cancel repeatedly if allowed, but note that signing up right after cancellation may have a waiting period.
- Be persistent and document all communication as Crumb users reported difficulty in stopping charges, requiring repeated cancellation attempts and proof requests.
- Attempt to disable auto-renewal from the account dashboard, but verify and follow up as the feature may not be fully reliable.
- Use clear, firm language such as "I am cancelling my subscription effective immediately and request no further charges." Repeat if needed.
Why Do People Request Refunds from crumb
- Subscription fees and charges perceived as unexpected or unfair, including recurring monthly charges that may not have been clear at sign-up.
- Difficulty in canceling the subscription, with reports of multiple cancellation attempts but continued charges.
- Lack of customer service responsiveness or delays in handling cancellation requests and product replacements.
- Product issues such as lost or delayed replacement tags.
- Concerns about privacy related to the information accessible through the tags, leading some to switch to other types of pet identification tags.
- Perceived redundancy since many pets already have microchips, making the subscription service feel unnecessary to some users.
- Unexpected automatic payments without clear authorization or notification during account setup.
crumb Refund Script
Script
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Dear crumb, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
crumb Refund Policy
Crumb.pet allows you to cancel your subscription at any time through your account control panel. If you cancel before the billing period ends, you will continue to have access until the cycle concludes; however, no refunds are provided for partial months. They offer a 14-day refund grace period for monthly plans and 30 days for yearly plans, but after this period, refunds are not approved.
The Easiest Way to Get a crumb Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from crumb—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
POSTAGE FEE SUBSCRIPTION FEES CRUMB VET SUBSCRIPTION
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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