The Ultimate Step by Step Guide to Cancelling a The Farmer's Dog Subscription or Membership (thefarmersdog.com)
By
Bella K.
|
Published
July 17, 2025
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Updated
July 1, 2025
The Farmer's Dog delivers fresh, human-grade dog food that is pre-portioned and customized to your dog's unique needs through a subscription plan. You create the plan on the website by answering simple questions about your dog, and then the fresh food is cooked, frozen, and shipped right to your door. The subscription offers convenience, fresh quality, and balanced nutrition, and you get billed for each delivery of your personalized food order. They also offer mixing plans with kibble and options for home-cooking with their nutrient mix recipes.
The cancellation process for The Farmer's Dog subscription is straightforward and can be done anytime through the user's customer account online by pausing, canceling, or reactivating the subscription. The website makes the process accessible and clear with instructions, resulting in a low difficulty score but not the absolute easiest because it requires the user to navigate their account settings.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a The Farmer's Dog subscription.
How to Cancel The Farmer's Dog: Step by Step
If you purchased through The Farmer's Dog directly:
Tips and Tricks for Getting a The Farmer's Dog Refund
Cancel before next shipment processes to avoid being charged for the next delivery.
Use firm language when requesting cancellation; be clear and direct.
Mention price concerns or that the service no longer fits your budget as a reason to cancel.
Indicate convenience issues (like needing to use an auto-feeder) as justification for cancelling.
Request to pause instead of canceling initially, which can sometimes lead to easier eventual cancellation.
Bring up nutrition or health concerns affecting your dog to strengthen your case.
Escalate to customer service email if initial cancellation attempts online or via chat are unsuccessful (contact at help@thefarmersdog.com).
Avoid vague statements; state explicitly that you want the subscription fully cancelled.
Be prepared for some pushback; some users report customer service trying to retain customers by offering discounts or alternative plans.
Cancel immediately after first order if unsatisfied to minimize charges and hassle.
Use polite but firm tone to keep interaction professional and effective.
Document your cancellation requests by saving email/chat correspondence for proof if charges continue improperly.
Consider timing your cancellation near the billing cycle date to ensure prompt processing.
Leverage online account cancellation options through the website dashboard to bypass potential phone hold queues or chat delays.
Donate unused food if requesting refund due to dislike to appeal to goodwill and potentially ease refund processing.
Why Do People Request Refunds from The Farmer's Dog
High price of the subscription leading to affordability issues.
Inconvenience related to storage and use of fresh dog food (e.g., takes up fridge space, need for auto-feeder).
Health concerns such as dogs developing pancreatitis, vomiting, colitis, and other digestive issues potentially linked to the food content.
Dissatisfaction with the food's nutritional balance or suitability for their dog's specific dietary needs.
Change in financial circumstances making the premium dog food less justifiable.
Delivery or service issues, including problems with cancellation or subscription management.
Unexpected price increases or confusing/deceptive pricing practices after the trial period.
Quality concerns, such as food batches with excessive moisture or suspected contamination.
Lack of satisfactory customer support in response to complaints or concerns.
Switching to more affordable or convenient alternatives like Purina Pro Plan or Hill's Science Diet.
Changes in their dog's health needs that require a different dietary plan.
The Farmer's Dog Refund Script
Script
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Dear The Farmer's Dog, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
The Farmer's Dog Refund Policy
The Farmer's Dog subscription automatically renews and charges your payment method at the start of each subscription period until canceled. To avoid future charges, cancellation must be done on or before the Wednesday prior to the start day of the delivery window via the account settings or customer service. Subscription fees are non-refundable, but benefits continue until the end of the paid subscription term. Subscriptions can also be paused and restarted later from the account settings.
The Easiest Way to Get a The Farmer's Dog Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from The Farmer's Dog—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
The Farmer's Dog subscription does not have any contracts, lock-ins, or early-cancellation fees. You can cancel your subscription at any time without additional costs, and there is no fixed contract period. However, if you wish to change the frequency or quantity of your plan, you may need to cancel your current subscription and start a new one. Subscription fees are not refundable, so once canceled, you will not get a refund for the current billing period.
High price of the subscription leading to affordability issues.
Inconvenience related to storage and use of fresh dog food (e.g., takes up fridge space, need for auto-feeder).
Health concerns such as dogs developing pancreatitis, vomiting, colitis, and other digestive issues potentially linked to the food content.
Dissatisfaction with the food's nutritional balance or suitability for their dog's specific dietary needs.
Change in financial circumstances making the premium dog food less justifiable.
Delivery or service issues, including problems with cancellation or subscription management.
Unexpected price increases or confusing/deceptive pricing practices after the trial period.
Quality concerns, such as food batches with excessive moisture or suspected contamination.
Lack of satisfactory customer support in response to complaints or concerns.
Switching to more affordable or convenient alternatives like Purina Pro Plan or Hill's Science Diet.
Changes in their dog's health needs that require a different dietary plan.
Account login credentials (email and password used to register and access your account)
Access to your customer account dashboard on The Farmer's Dog website
Subscription details (such as the pet’s name or delivery plan, if managing multiple subscriptions)
Email address on file for customer service contact (if canceling by email or phone)
Full name associated with the subscription
Phone number associated with the account (in case of phone cancellation)
Reason for cancellation (sometimes requested for feedback, though not always required)
Before cancelling your subscription to The Farmer's Dog, know that you will lose access to fresh, personalized dog food made with high-quality, human-grade ingredients formulated by veterinary nutritionists specifically for your dog's needs. The unique benefits like customized meal plans and fresh delivery tailored to your dog will no longer be available. Cancellation is straightforward and immediate with no fees, but after cancelling, you'll need to find alternative high-quality nutrition options and carefully transition your dog’s diet to avoid digestive upset. Refunds may not always be available depending on the terms.
The Farmer's Dog subscription automatically renews and charges your payment method at the start of each subscription period until canceled. To avoid future charges, cancellation must be done on or before the Wednesday prior to the start day of the delivery window via the account settings or customer service. Subscription fees are non-refundable, but benefits continue until the end of the paid subscription term. Subscriptions can also be paused and restarted later from the account settings.
To cancel your subscription with The Farmer's Dog, you need to log in to your account using your email address and password at this link: https://www.thefarmersdog.com/app/profile/cancel. If you don't remember your password, you can reset it here: https://www.thefarmersdog.com/password/reset. There does not appear to be an option to cancel without logging in first, but you can contact The Farmer's Dog support by phone or email for additional help if needed.
We've actually written a step by step guide on how to get a refund from The Farmer's Dog. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your The Farmer's Dog subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your The Farmer's Dog account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel The Farmer's Dog online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
The Farmer's Dog May Show Up On Your Statement As:
The Farmer's Dog charges could show up on your statement in various ways depending on the transaction processing but common statement descriptors specifically for The Farmer's Dog were not explicitly found. From available information the exact descriptor can vary and for exact details checking your order history or contacting The Farmer's Dog customer support is recommended.
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vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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