Crunchbase is a service that helps people find and learn about private companies, especially those with growth potential. They offer a subscription called Crunchbase Pro, which costs $99 per month and can be cancelled anytime. With Crunchbase Pro, users get access to personalized insights, AI-powered search, summaries of company info, tracking of company milestones, and notifications about updates. So if you see a charge from them, it's likely because you or someone got their service to research companies for business or investment opportunities.
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The cancellation process on Crunchbase involves a few straightforward steps within the account settings, making it relatively easy to navigate and complete the cancellation without needing to contact support. The instructions are clear, and the subscription remains active until the end of the billing period, which is standard for online subscription services.
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How to Cancel Crunchbase: Step by Step
If you purchased through Crunchbase directly:
- Log in to your Crunchbase account at crunchbase.com.
- Click on your account icon in the upper right-hand corner.
- Select Account Settings from the dropdown menu.
- From the left navigation, choose Subscriptions & Billing.
- Under the Subscription Management section, click the Cancel All Seats button.
- A verification window will pop up; click on Continue to Cancel.
- To confirm your cancellation, click on Cancel and downgrade to basic.
- Your subscription will remain active until the end of the current billing period, and you will not receive a prorated refund.
Tips & Tricks for Canceling Crunchbase
- Claim to move overseas or to a location not serviced by Crunchbase to discourage further inquiries, as no proof is usually asked for.
- Use exaggerated personal stories like going homeless or downsizing to van life as reasons for cancellation to elicit empathy and hasten the process.
- Send a cancellation email referencing system issues and concurrently prepare to file chargebacks if charges continue despite cancellation attempts.
- Use virtual or temporary credit cards (like Privacy.com) for subscriptions so you can cancel or pause the card to stop unwanted charges immediately.
- Call repeatedly and speak with multiple representatives, documenting their names, dates, and times of contact; follow up such communications in writing to create a record in case of disputes.
- Send a certified letter demanding cancellation, wait if ignored and charges occur anyway, then escalate with chargebacks or complaints through your bank.
- Change your billing address to jurisdictions with consumer-friendly cancellation laws (like California) to gain leverage over cancellation refusal.
- Block charges with your bank or cancel your debit/credit card if the subscription cannot be cancelled to stop further payments.
- Include exact timestamps and contact details in any cancellation communications to demonstrate the effort and support any disputes.
- Cancel trials before they end to prevent automatic renewal; some services continue allowing usage even after cancellation but won’t auto-charge.
Crunchbase Customer Service Info
If you need assistance, here's how you can get in touch with Crunchbase's support team.
Cancel Crunchbase Script
Script
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Dear Crunchbase Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription due to recent changes in my business needs that have resulted in reduced usage of your services.
I have enjoyed using Crunchbase and appreciate the value your platform provides, but at this time, I believe it is best for me to cancel my membership.
Please confirm the cancellation of my subscription and any final billing arrangements necessary.
Thank you for your understanding and assistance.
Best regards,
Frequently Asked Questions
Crunchbase subscriptions, including Lite, Starter, Pro, Pro with Data Boost, and Marketplace add-ons, automatically renew but can be canceled anytime via 'My Account' to stop future charges. Cancellations take effect at the end of the current subscription period with no prorated refunds, except for pro-rata refunds for unused Contacts package within 7 days; refunds are otherwise only granted within 7 days of payment and never if data was exported. Crunchbase may also suspend or terminate access without refund for policy breaches, and refunds or credits are issued at their sole discretion.
To cancel your Crunchbase subscription, you need to be signed in to access your Account Settings where the subscription cancellation process is available. This typically means you will need your password to log in. If you don't remember your password, you can reset it at this URL: https://support.crunchbase.com/hc/en-us/articles/360046887733-Resetting-Your-Crunchbase-Password. Once logged in, you can manage your subscriptions and cancel from the Subscriptions & Billing section in your account.
- High annual cost making it expensive for startups and small businesses.
- Data inaccuracies with outdated or incorrect information reducing reliability.
- Lack of real-time data updates due to ineffective information tracking systems.
- No monthly payment option, forcing a risky upfront yearly payment.
- Poor customer service and difficulty reaching support staff for cancellations or refunds.
- Strict or unclear refund policies, leading to dissatisfaction when charged despite canceling.
- Free trial issues, such as non-functional trials and difficulties canceling during the trial period.
- Account management challenges, including difficulty canceling subscriptions and removing accounts.
- Perceived lack of value, especially if the tool is not used frequently or deemed unnecessary.
Crunchbase subscriptions can be canceled at any time through your account settings, but there are important catch points: cancellations only stop future renewals and take effect at the end of the current billing period, with no prorated refunds or refunds after 7 days from payment. Additionally, if you've exported any data from Crunchbase Pro, no refunds are given, and Crunchbase reserves the right to suspend or terminate accounts without refund. So, while you can cancel anytime, you are effectively locked into paying for the whole billing cycle and should be cautious if planning a cancellation.
Before cancelling your Crunchbase subscription, know that you will lose access to paid features once the current billing period ends, as your account will revert to the free basic version. Your subscription remains active until the end of the billing period, so you can continue to use paid services until then. No prorated refunds are provided upon cancellation, so you won't get a refund for the unused portion of your subscription. To cancel, you need to go to Account Settings and cancel all seats under Subscription Management, then confirm the cancellation.
- Crunchbase account login credentials (email and password)
- Access to the Crunchbase website and your user account
- Navigation to Account Settings (via clicking your account in the upper right corner)
- Access to Subscriptions & Billing section in your settings
- Knowledge of subscription details (type, renewal period, add-ons) for review before canceling
- Ability to initiate cancellation (usually by clicking "Cancel All Seats" or similar)
- Willingness to provide feedback (optional) regarding reason for cancellation
- Verification and confirmation of cancellation via final confirmation or downgrade button
- Understanding of the cancellation policy (cancellation is effective at the end of the billing cycle, and no prorated refunds are issued)
We've actually written a step by step guide on how to get a refund from Crunchbase. Check it out!
The Easiest Way to Cancel Crunchbase
If you’re frustrated trying to cancel your subscription, membership, or bill from Crunchbase—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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