ESET is a company that offers digital security services to protect your devices like computers and smartphones from viruses, ransomware, and other online threats. They have different subscription plans called Essential, Premium, and Ultimate that cover multiple devices and platforms (Windows, macOS, Android). The Ultimate plan also includes extra features like identity theft protection and unlimited VPN for privacy. If you're getting billed by ESET, it's likely for a subscription plan that you can manage, renew, or upgrade through their customer portal, and they offer a free 30-day trial and a 30-day refund policy if you're not satisfied.
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The cancellation process involves logging into the ESET eStore, verifying email, and toggling off auto-renewal with clear instructions and no need for contacting support unless for specific distributors, indicating it is not very difficult but requires several steps.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a ESET subscription.
How to Cancel ESET: Step by Step
If you purchased through ESET eStore:
- Log in to the ESET eStore using your Activation Key or Public ID.
- Click on Subscription Management in the top left corner of the web page.
- Click Verify with your email.
- Click Send. An authentication link will be sent to your email address.
- Open the verification email and click Verify email.
- On the eStore web page in the Payment details section, click the toggle next to Auto-renewal to disable the feature.
- A dialog window will notify you about the action. Select the checkbox next to Do not renew my subscription automatically.
- Click Save Settings.
- Click OK to confirm your opt-out of auto-renewal.
If you purchased through ESET directly:
- Log in to your account using your License key or License ID.
- Navigate to the Subscription Management page.
- Use the Auto-Renewal slider to turn off the renewal of your subscription.
- Confirm your selection to manage your subscription manually.
If you need assistance, here's how you can get in touch with ESET's support team.
Email
The email is not available.
Tips and Tricks for Getting a ESET Refund
- Remove your credit card from the ESET website but be aware this alone does not cancel the subscription or contract.
- Cancel the subscription and account explicitly and obtain a clear confirmation of cancellation from ESET support to avoid continued charges.
- Contact ESET support through multiple channels including sales support forms, phone numbers, and emails listed on regional ESET websites to ensure your cancellation request is processed.
- Escalate by calling ESET office phone numbers directly if online support is unresponsive or ineffective. Phone contact can prompt faster resolution.
- Time your cancellation within the 30-day money-back guarantee period to increase chances of refund acceptance.
- Be persistent and patient as some users report delays and difficulties with recognition of cancellation, especially if account login issues arise.
- Consider contacting your bank or card issuer to block future charges if ESET continues billing despite cancellation efforts, but aim to get a refund first.
- Use clear, firm language in your communication explicitly requesting cancellation and refund referencing your license number and purchase details.
- Document all interactions including chat logs, emails, call notes, and confirmation messages for reference in case of disputes.
Why Do People Request Refunds from ESET
- VPN functionality not working as expected on specific devices like Android TV box, despite being a key feature in chosen plans.
- Difficulty finding cancellation options or a straightforward way to request refunds or cancel subscriptions directly on ESET's website.
- Continued charges despite attempts to cancel, including issues where removing payment details does not stop auto-renewal payments.
- Poor subscription management interface that does not allow users to effectively manage or cancel their subscriptions.
- Outdated and incorrect online help and cancellation instructions causing confusion and frustration among users.
- Perceived use of "dark patterns" in the user experience that seems designed to discourage cancellations and erode trust.
- Limited options to edit billing information, with restrictions such as only allowing changes 30 days before expiration.
- Customer frustration leading to preference for physical retail keys to avoid online subscription and auto-renewal hassles.
- Lack of direct contact methods to resolve cancellation and refund issues effectively.
ESET Refund Script
Script
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Dear ESET, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
ESET Refund Policy
ESET offers a 30-day money-back guarantee if you are not satisfied with their product. Customers can cancel the automatic renewal of their subscription at any time by logging into their account and turning off auto-renewal; however, cancelling auto-renewal will not cancel the subscription itself, which remains active until the license expires. Refunds for cancellations are subject to the refund policy, and customers must notify ESET in writing if opting out of auto-renewal, ensuring any outstanding payments are settled beforehand.
The Easiest Way to Get a ESET Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from ESET—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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