Etsy is an online marketplace where people can buy and sell unique handmade or vintage items and craft supplies. They offer a subscription called Etsy Plus for sellers, which costs $10 a month and gives extra tools and credits to help grow their shop. If someone is seeing a charge from Etsy Plus, it's likely for this subscription. Etsy also charges small fees for listing items and in-person selling through their Square reader. These fees are usually taken from the seller's account balance.
The cancellation process on Etsy for a Pattern subscription is straightforward and clearly described, involving just a few steps in the Shop Manager on a desktop browser. The instructions are accessible and the user is guided through cancellation and a brief survey, making it easy to complete. Although the subscription remains active until the end of the paid month unless deactivated immediately, the process itself is not complex or time-consuming.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a Etsy subscription.
How to Cancel Etsy: Step by Step
If you purchased through Etsy:
Sign in to Etsy.com from a non-mobile device.
Go to Shop Manager.
Under Sales Channels, choose Pattern.
Select Settings.
Select Cancel your Pattern site.
Fill out the brief survey and then select Cancel Pattern.
If you cancel your site at any time during the month, you'll still be responsible for paying the full subscription fee for that month. Your site will remain active until the end of the month you've already paid for. To disable it immediately, select Deactivate my site now after you've canceled. If you choose to leave your site up until the end of the month, the site remains live until the last day of the month and then is automatically taken down. If you registered a domain through Etsy, your domain registration will still be active after you cancel your Pattern subscription.
How to Contact Etsy
If you need assistance, here's how you can get in touch with Etsy's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
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Get help with your refund
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Tips and Tricks for Getting a Etsy Refund
Search for subscription management in Shop Manager under Settings, but if you don't see "subscriptions," the option may be hidden or difficult to find.
Contact customer support repeatedly and clearly using phrases like "Please cancel my membership. No means no!" to convey firm intent.
Escalate disputes to payment providers such as PayPal if Etsy or sellers don’t respond or continue billing you after cancellation.
Stop payment methods linked to subscriptions (canceling credit cards or changing passwords) to prevent further charges.
Document all interactions with Etsy support or sellers, including dates and times, to use as proof when escalating.
Wait about 3-5 days for a response before escalating issues or opening claims with payment platforms.
Be persistent and patient—Etsy’s support can be slow; polite but firm repeated follow-ups may be necessary.
Use clear and direct language that unambiguously communicates your desire to cancel and not be billed again.
Schedule cancellations before the billing cycle renews to avoid being charged for an additional period.
If subscriptions or memberships were purchased by mistake or fraudulent means, secure your account by changing passwords immediately.
Why Do People Request Refunds from Etsy
Not using the service regularly (e.g., bulk listing tool subscription like Vela)
Unexpected or continued billing despite attempts to cancel or service disconnection
Poor customer support availability or unresponsiveness
Subscription cost too high relative to perceived value
Limited benefits or disappointing discounts offered through subscriptions like Etsy Plus, especially for new or low-profit sellers
Geographic restrictions on benefits such as custom shipping boxes or printed material discounts
Concerns about domain name and its management after subscription cancellation
Orders not arriving or arriving late
Items arriving damaged or not packaged adequately
Items not matching listing description (e.g., color, model, size, design, material discrepancies)
Misrepresentation of item condition (e.g., described as new but used)
Incorrect quantity received or missing parts
Item authenticity issues
Buyer’s unmet expectations when items differ significantly from the listing
Issues with customs, import duties, or shipping cost disputes
Items altered, used, or discarded after receipt making them ineligible for refunds
Etsy Refund Script
Script
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Dear Etsy, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Etsy Refund Policy
Etsy's Pattern subscription can be canceled anytime through the Shop Manager on a non-mobile device. If you cancel during a month, you will still be responsible for the full subscription fee for that month, and your site will remain active until the end of that paid month unless you choose to deactivate it immediately. Domain registrations via Etsy remain active even after canceling the subscription.
The Easiest Way to Get a Etsy Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Etsy—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
Etsy allows you to cancel your Etsy Plus subscription anytime via the Your Subscription section in your Shop Manager's Settings. However, you will still have access until the end of the current subscription cycle, and no refunds are given for the remaining period. Be aware that while you can cancel anytime, you are still responsible for the full subscription payment for the current billing cycle—there are no early cancellation fees, but you won't get any prorated refunds.
Not using the service regularly (e.g., bulk listing tool subscription like Vela)
Unexpected or continued billing despite attempts to cancel or service disconnection
Poor customer support availability or unresponsiveness
Subscription cost too high relative to perceived value
Limited benefits or disappointing discounts offered through subscriptions like Etsy Plus, especially for new or low-profit sellers
Geographic restrictions on benefits such as custom shipping boxes or printed material discounts
Concerns about domain name and its management after subscription cancellation
Orders not arriving or arriving late
Items arriving damaged or not packaged adequately
Items not matching listing description (e.g., color, model, size, design, material discrepancies)
Misrepresentation of item condition (e.g., described as new but used)
Incorrect quantity received or missing parts
Item authenticity issues
Buyer’s unmet expectations when items differ significantly from the listing
Issues with customs, import duties, or shipping cost disputes
Items altered, used, or discarded after receipt making them ineligible for refunds
Etsy account login credentials (username and password)
Access to an internet browser (and not just the mobile app for certain brands of subscription cancellation)
Navigate to Shop Manager (from your logged-in Etsy account)
Access to the Subscriptions, Finances, or Pattern section in Shop Manager
Ability to complete a brief exit/cancellation survey (optional, but may be prompted)
Knowledge of which subscription or service you want to cancel (Etsy Plus, Pattern, etc.)
Optionally, confirmation of cancelation by following prompts or clicking confirmation buttons
Before canceling your Etsy Pattern subscription, note that if you cancel mid-month, you'll still need to pay the full subscription fee for that month. Your Pattern site will stay active until the end of the paid month unless you choose to deactivate it immediately. After cancellation, the active Pattern site is taken down, but if you registered a domain through Etsy, the domain registration remains active. Be aware that once cancelled, you lose access to your Pattern storefront features, as the site will no longer be available after the subscription ends unless you manually deactivate it earlier.
Etsy's Pattern subscription can be canceled anytime through the Shop Manager on a non-mobile device. If you cancel during a month, you will still be responsible for the full subscription fee for that month, and your site will remain active until the end of that paid month unless you choose to deactivate it immediately. Domain registrations via Etsy remain active even after canceling the subscription.
To cancel your Etsy subscription, you need to log in to your Etsy account first, which requires your password. The cancellation is done through the Shop Manager settings, and you confirm the cancellation by following prompts after logging in. If you do not remember your password, you can reset it here: https://www.etsy.com/password/reset. There is no indication of phone or chat support for canceling subscriptions without logging in or a password.
We've actually written a step by step guide on how to get a refund from Etsy. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Etsy subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Etsy account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Etsy online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
PAYPAL INST XFER ETSY INC WEB ID: PAYPALSI77 BCF ETSY UPLIFT ETSY INC SELLER FEES ETSY.COM BROOKLYN NY
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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