Etsy is an online marketplace where people can buy and sell unique handmade or vintage items and craft supplies. They offer a subscription called Etsy Plus for sellers, which costs $10 a month and gives extra tools and credits to help grow their shop. If someone is seeing a charge from Etsy Plus, it's likely for this subscription. Etsy also charges small fees for listing items and in-person selling through their Square reader. These fees are usually taken from the seller's account balance.
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The cancellation process on Etsy for a Pattern subscription is straightforward and clearly described, involving just a few steps in the Shop Manager on a desktop browser. The instructions are accessible and the user is guided through cancellation and a brief survey, making it easy to complete. Although the subscription remains active until the end of the paid month unless deactivated immediately, the process itself is not complex or time-consuming.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Etsy subscription.
How to Cancel Etsy: Step by Step
If you purchased through Etsy:
- Sign in to Etsy.com from a non-mobile device.
- Go to Shop Manager.
- Under Sales Channels, choose Pattern.
- Select Settings.
- Select Cancel your Pattern site.
- Fill out the brief survey and then select Cancel Pattern.
If you cancel your site at any time during the month, you'll still be responsible for paying the full subscription fee for that month. Your site will remain active until the end of the month you've already paid for. To disable it immediately, select Deactivate my site now after you've canceled. If you choose to leave your site up until the end of the month, the site remains live until the last day of the month and then is automatically taken down. If you registered a domain through Etsy, your domain registration will still be active after you cancel your Pattern subscription.
If you need assistance, here's how you can get in touch with Etsy's support team.
Email
The email is not available.
Tips and Tricks for Getting a Etsy Refund
- Search for subscription management in Shop Manager under Settings, but if you don't see "subscriptions," the option may be hidden or difficult to find.
- Contact customer support repeatedly and clearly using phrases like "Please cancel my membership. No means no!" to convey firm intent.
- Escalate disputes to payment providers such as PayPal if Etsy or sellers don’t respond or continue billing you after cancellation.
- Stop payment methods linked to subscriptions (canceling credit cards or changing passwords) to prevent further charges.
- Document all interactions with Etsy support or sellers, including dates and times, to use as proof when escalating.
- Wait about 3-5 days for a response before escalating issues or opening claims with payment platforms.
- Be persistent and patient—Etsy’s support can be slow; polite but firm repeated follow-ups may be necessary.
- Use clear and direct language that unambiguously communicates your desire to cancel and not be billed again.
- Schedule cancellations before the billing cycle renews to avoid being charged for an additional period.
- If subscriptions or memberships were purchased by mistake or fraudulent means, secure your account by changing passwords immediately.
Why Do People Request Refunds from Etsy
- Not using the service regularly (e.g., bulk listing tool subscription like Vela)
- Unexpected or continued billing despite attempts to cancel or service disconnection
- Poor customer support availability or unresponsiveness
- Subscription cost too high relative to perceived value
- Limited benefits or disappointing discounts offered through subscriptions like Etsy Plus, especially for new or low-profit sellers
- Geographic restrictions on benefits such as custom shipping boxes or printed material discounts
- Concerns about domain name and its management after subscription cancellation
- Orders not arriving or arriving late
- Items arriving damaged or not packaged adequately
- Items not matching listing description (e.g., color, model, size, design, material discrepancies)
- Misrepresentation of item condition (e.g., described as new but used)
- Incorrect quantity received or missing parts
- Item authenticity issues
- Buyer’s unmet expectations when items differ significantly from the listing
- Issues with customs, import duties, or shipping cost disputes
- Items altered, used, or discarded after receipt making them ineligible for refunds
Etsy Refund Script
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Dear Etsy, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Etsy Refund Policy
Etsy's Pattern subscription can be canceled anytime through the Shop Manager on a non-mobile device. If you cancel during a month, you will still be responsible for the full subscription fee for that month, and your site will remain active until the end of that paid month unless you choose to deactivate it immediately. Domain registrations via Etsy remain active even after canceling the subscription.
The Easiest Way to Get a Etsy Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Etsy—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
PAYPAL INST XFER ETSY INC WEB ID: PAYPALSI77 BCF ETSY UPLIFT ETSY INC SELLER FEES ETSY.COM BROOKLYN NY
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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