The Ultimate Step by Step Guide to Cancelling a Facetune Subscription or Membership (facetuneapp.com)
By
Bella K.
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Published
June 30, 2025
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Updated
July 18, 2025
Facetune is a photo and video editing app that offers a mix of free features and advanced tools through a VIP subscription. You can try all the features free for 7 days with the VIP trial before deciding to subscribe. VIP members get unlimited access to powerful AI tools like selfie enhancers, background removers, and AI hairstyle changers, plus no watermarks on their edits. You might see charges from Facetune if you subscribe for the VIP access, which renews automatically until you cancel.
Cancelling Facetune subscription is straightforward across platforms with clear instructions: through the app for web subscriptions, Google Play for Android, or iPhone/iPad Settings for iOS. The process involves just a few taps without unnecessary barriers, making it very easy for users to complete quickly.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Facetune subscription.
How to Cancel Facetune: Step by Step
If you purchased through the website:
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Open the Facetune app.
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Tap on My Account.
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Log in with your account email.
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Click Cancel Subscription above your payment information.
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If you purchased through Google Play:
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Open Google Play on your Android device.
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Navigate to Subscriptions.
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Select the Facetune subscription.
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Tap Cancel and follow the instructions.
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If you purchased through the App Store:
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Open Settings on your iPhone/iPad.
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Tap your name.
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Tap Subscriptions.
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Find and tap the Facetune subscription.
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Tap Cancel Subscription.
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How to Contact Facetune
If you need assistance, here's how you can get in touch with Facetune's support team.
Use the Google Play or Apple subscription management page instead of trying to cancel inside the Facetune app, as the app's cancellation option often disappears or is disabled.
Log out of all accounts and log back into the exact account used for the purchase to ensure access to the correct subscription management page.
Cancel free trials immediately after signing up to ensure you can still use the trial period but avoid unwanted charges later.
If Facetune customer service is unresponsive or refuses refund, consider canceling the payment method linked to the subscription (e.g., credit card) as a last resort to stop charges.
Perform a chargeback through your credit card company if all else fails, which may impose fees or penalties on Facetune and push them to resolve the issue.
Keep screenshots and records of cancellation attempts, subscription page views, and correspondence in case you need to escalate the situation.
Be persistent and clear in your communication—use firm language stating you want to cancel and request confirmation of cancellation.
Check for discrepancies between displayed prices and charged amounts and mention these if disputing charges or seeking refunds.
Cancel slightly before the renewal date or free trial expiry to avoid being charged for the next period.
Why Do People Request Refunds from Facetune
Accidental subscription renewal: Users are signed up for a yearly subscription if they miss cancelling after a free trial or short trial period.
Charges after cancellation: Many report being charged even after canceling during the trial period.
Difficult cancellation process: Some users find it hard to locate or complete the cancellation steps through app stores or the app itself.
Unauthorized charges: Complaints about unexpected or unapproved charges appearing on credit card statements.
Poor customer support: Users often report difficulty in contacting customer service or getting refund assistance.
Subscription traps: Perceptions of deceptive practices leading to subscriptions users didn’t intend to keep.
App no longer needed or wanted: Users losing interest or finding alternatives and thus canceling subscriptions.
Cost concerns: Subscriptions deemed too expensive or not worth the money by users.
Facetune Refund Script
Script
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Dear Facetune, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Facetune Refund Policy
Facetune subscription cancellation policy: To cancel your Facetune subscription or free trial, if subscribed through the web, open the Facetune app, tap 'My Account', log in with your email, and click 'Cancel Subscription'. For Android devices, cancel via Google Play Store subscriptions, and for iOS devices, cancel via the App Store subscriptions. Note that simply deleting the app does not cancel the subscription. Refunds depend on the purchase platform; Apple App Store purchases require contacting Apple Support, and Google Play purchases require visiting pay.google.com.
The Easiest Way to Get a Facetune Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Facetune—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Facetune allows subscription cancellation at any time through the app or the platform (Google Play or App Store) where it was purchased, but deleting the app does not cancel the subscription. Cancellation only takes effect at the end of the current billing cycle, meaning you will continue to have access and be billed until then. However, some users report difficulties finding the cancellation option or seeing charges after cancellation attempts, so it9s important to carefully follow cancellation steps and monitor your billing to avoid unexpected charges. There are no formal contracts, lock-ins, or early-cancellation fees, but subscriptions auto-renew until canceled.
Accidental subscription renewal: Users are signed up for a yearly subscription if they miss cancelling after a free trial or short trial period.
Charges after cancellation: Many report being charged even after canceling during the trial period.
Difficult cancellation process: Some users find it hard to locate or complete the cancellation steps through app stores or the app itself.
Unauthorized charges: Complaints about unexpected or unapproved charges appearing on credit card statements.
Poor customer support: Users often report difficulty in contacting customer service or getting refund assistance.
Subscription traps: Perceptions of deceptive practices leading to subscriptions users didn’t intend to keep.
App no longer needed or wanted: Users losing interest or finding alternatives and thus canceling subscriptions.
Cost concerns: Subscriptions deemed too expensive or not worth the money by users.
Type of subscription purchase platform (e.g., App Store (iOS), Google Play Store (Android), Facetune website/web, or PayPal)
Account email address associated with the Facetune subscription
Login credentials (email and password) for the relevant platform
Access to the appropriate account management area (e.g., My Account on Facetune web, "Subscriptions" in iOS Settings, or "Payments & subscriptions" on Google Play)
Apple ID, Google account, or PayPal account details, depending on how you subscribed
Subscription details (such as invoice, receipt, or payment information, if needed for support)
Device access (iPhone/iPad, Android device, or computer used to manage the subscription)
Potential customer support contact email if additional help is needed
Before cancelling your Facetune subscription, know that you will lose access to all premium VIP tools and features once your subscription ends. After cancellation, you can still use the free version of the app and save edits using free tools, but premium editing tools unlocked by the VIP subscription will become inaccessible. Facetune does not offer prorated refunds, so you will not get money back for unused time in your current billing period. Also, deleting the app does not cancel your subscription, so make sure to cancel through the app store or Facetune account settings.
Facetune subscription cancellation policy: To cancel your Facetune subscription or free trial, if subscribed through the web, open the Facetune app, tap 'My Account', log in with your email, and click 'Cancel Subscription'. For Android devices, cancel via Google Play Store subscriptions, and for iOS devices, cancel via the App Store subscriptions. Note that simply deleting the app does not cancel the subscription. Refunds depend on the purchase platform; Apple App Store purchases require contacting Apple Support, and Google Play purchases require visiting pay.google.com.
To cancel your Facetune subscription, you do need to log in to your account with your email, which implies you must have your password or be able to authenticate your account. There is no unauthenticated way like phone or chat support without a password. If you don't remember your password, you will need to reset it through the Facetune app login flow or account settings. While there is no direct reset password URL found, password reset is managed through the app's login process where you enter your email and receive further instructions.
We've actually written a step by step guide on how to get a refund from Facetune. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Facetune subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Facetune account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Facetune online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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