The Ultimate Step by Step Guide to Cancelling a FashionPass Subscription or Membership (fashionpass.com)
By
Bella K.
|
Published
June 30, 2025
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Updated
July 18, 2025
FashionPass offers a subscription service where for $125 a month (currently a limited time offer of $59), you can rent up to 2 orders per month, with each order including 5 clothing items plus 1 accessory. You can keep the items as long as you want and return them when ready to get your next order. The service includes free shipping and returns, free dry cleaning, and the option to buy any items you really like at a discount. You get new rental orders each month, and you can cancel anytime.
Cancellation requires returning all items via FedEx Ground before the billing cycle ends and can be done anytime from the account menu. The process is straightforward but requires attention to item returns and timing, making it moderately easy.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a FashionPass subscription.
How to Cancel FashionPass: Step by Step
If you purchased through FashionPass directly:
Log into your account on the FashionPass website.
Go to the "My FashionPass" section in the My Account menu.
Click on the "Cancel Membership" option.
Follow the prompts to confirm the cancellation of your membership.
You should receive a confirmation email regarding your cancellation.
If you purchased through an app store:
Open the app store where you purchased the subscription (e.g., Apple App Store or Google Play Store).
Search for FashionPass in the store.
Go to your account or subscriptions section.
Find the FashionPass subscription and select it.
Choose the Cancel Subscription option and confirm.
If you purchased using PayPal:
Log into your PayPal account.
Go to the "Settings" gear icon.
Select "Payments".
Click on "Manage Automatic Payments".
Select FashionPass from the list of merchants.
Click Cancel to stop future payments.
How to Contact FashionPass
If you need assistance, here's how you can get in touch with FashionPass's support team.
Cancel immediately after starting any free trial to avoid unexpected charges, but confirm cancellation is processed.
Always return rented items before the end of your current billing cycle to ensure the cancellation takes effect.
Use FedEx Ground drop-off locations only for returns (drop boxes are not accepted); Walgreens locations often accept FedEx packages.
Keep proof of all returns and communications with FashionPass to dispute any unauthorized charges.
Persistently follow up with the Member Concierge team for resolution if cancellation or refund issues arise.
Be aware of “transferred” items status; cancel any transferred orders on site to avoid charges if you don’t place a follow-up order.
Complete any pause or cancellation forms fully and before the billing date to qualify for refunds.
If charges are wrongly applied or refunds delayed, escalate by filing complaints with Better Business Bureau or other consumer protection sites.
Use clear, assertive language stating you are requesting cancellation and no further charges be applied, referencing previous communications if applicable.
Consider timing your cancellation near the end of the billing cycle but with enough time to return items and confirm cancellation.
Why Do People Request Refunds from FashionPass
Change in business model - removal of unlimited returns and reduction to 2 orders per month with 5 items each.
Lack of variety/options - many new items sold out quickly, leading to repeated clothing items.
Difficulty finding enough liked items each month to fulfill the order quota.
Limited membership tier flexibility reducing user customization.
Shipping and return inconveniences such as FedEx Ground drop-offs only.
High charges for unreturned items as some users reported being charged over $100 for claimed missing items.
Loss of rental days due to shipping delays.
Customer dissatisfaction with policy enforcement or hostility from customer service experiences reported in feedback.
FashionPass Refund Script
Script
Copy
Dear FashionPass, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
FashionPass Refund Policy
To cancel or pause your FashionPass membership, you need to visit the 'My FashionPass' section in the My Account menu on their website, where you can select either 'pause membership' or 'cancel membership.' For the cancellation to take effect on the upcoming billing date, the request must be submitted before the billing date, and all rentals must be scanned and accepted by FedEx Ground prior to that date. FashionPass memberships can be paused if you plan to return soon, while cancellation is suitable for longer breaks.
The Easiest Way to Get a FashionPass Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from FashionPass—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
FashionPass allows you to cancel or pause your membership at any time, but you must return all items by the end of your current billing cycle for the cancellation to take effect. There are no explicit contracts, lock-ins, or early cancellation fees; however, failure to return items on time may result in charges, and membership invoices over 30 days past due incur a 10% late fee. Be cautious with returns and timing to avoid unexpected costs.
Change in business model - removal of unlimited returns and reduction to 2 orders per month with 5 items each.
Lack of variety/options - many new items sold out quickly, leading to repeated clothing items.
Difficulty finding enough liked items each month to fulfill the order quota.
Limited membership tier flexibility reducing user customization.
Shipping and return inconveniences such as FedEx Ground drop-offs only.
High charges for unreturned items as some users reported being charged over $100 for claimed missing items.
Loss of rental days due to shipping delays.
Customer dissatisfaction with policy enforcement or hostility from customer service experiences reported in feedback.
Log in to your FashionPass account to access your subscription settings.
Complete the cancellation or pause form on the FashionPass website—located under the account settings.
Return all rental items and ensure they are scanned and accepted by FedEx Ground before your next billing date.
Submit the cancellation request before your scheduled billing date for it to take effect.
Email confirmation of the cancellation request (you may receive this for your records).
Account and billing details (such as your account email and membership type) to verify your identity and ensure proper cancellation.
Before cancelling your FashionPass subscription, know that once your subscription is revoked, your access to the Services and all associated features will cease automatically. This means you will lose the ability to rent or borrow fashion items through the platform. Additionally, any ongoing benefits tied to the subscription will no longer be available. It is important to pause or cancel your membership thoughtfully via the 'My FashionPass' section in your account to manage your subscription properly.
To cancel or pause your FashionPass membership, you need to visit the 'My FashionPass' section in the My Account menu on their website, where you can select either 'pause membership' or 'cancel membership.' For the cancellation to take effect on the upcoming billing date, the request must be submitted before the billing date, and all rentals must be scanned and accepted by FedEx Ground prior to that date. FashionPass memberships can be paused if you plan to return soon, while cancellation is suitable for longer breaks.
To cancel your FashionPass subscription, you need to log in to your account and go to "My FashionPass" in the My Account menu where you can pause or cancel your membership. This implies you will need your password to access your account for cancellation. If you don't remember your password, you can reset it at this URL: https://www.fashionpass.com/my-account. If you need further assistance, you can also contact FashionPass support via their chat or email.
We've actually written a step by step guide on how to get a refund from FashionPass. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your FashionPass subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your FashionPass account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel FashionPass online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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