Rent the Runway lets you rent clothes and accessories instead of buying them. You can either rent an outfit for a few days with a one-time rental or subscribe to a membership where you get a set number of items per month and can swap them out whenever you want. The membership is flexible—you pay a flat monthly fee, choose how many items you want, how often you get new shipments, and can pause or cancel anytime. Your items arrive clean and ready to wear, and when you're done, you just return them with a prepaid shipping label.
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Rent the Runway allows users to cancel their subscriptions conveniently via membership settings online or by sending an email. The company has made the cancellation process easier recently by adding email options and expanding customer service, reducing past issues of long wait times and requiring phone calls.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a RenttheRunway subscription.
How to Cancel RenttheRunway: Step by Step
If you purchased through RentTheRunway.com:
- Log into your account on RenttheRunway.com.
- Navigate to Your Membership settings.
- Select the option to Cancel Your Account.
- Follow the prompts to complete the cancellation process. Ensure you confirm your cancellation to avoid any future charges.
- If you encounter any issues, contact customer support at help@renttherunway.com or call 1-800-509-0842.
If you purchased through Apple:
- Open the Settings app on your device.
- Tap on your name at the top, then select Subscriptions.
- Find and tap on Rent the Runway.
- Select Cancel Subscription and confirm your decision.
If you purchased through Google Play:
- Open the Google Play Store app on your Android device.
- Tap the Menu icon and select Subscriptions.
- Locate Rent the Runway and tap on it.
- Tap Cancel Subscription and follow the confirmation steps.
If you need assistance, here's how you can get in touch with RenttheRunway's support team.
Tips and Tricks for Getting a RenttheRunway Refund
- Cancel before the next billing cycle to avoid being charged for the next month—timing is crucial.
- Pause your subscription instead of canceling if unsure; you can resume later without losing your membership benefits.
- Use multiple contact methods like phone, chat, text, and email to increase the chance of successful cancellation.
- Be persistent and escalate by requesting to speak to supervisors or higher-level customer support if initial cancellation requests are denied.
- Document all interactions with dates, times, representative names, and details of what was discussed or promised for reference during escalation.
- Use clear, firm, and polite language highlighting specific issues like item quality, delivery problems, or billing errors rather than general dissatisfaction.
- Try cancelling shortly after a promotional or referral offer period ends to avoid complications or restrictions related to those offers.
- Return all items promptly with tracking to avoid additional charges and support your cancellation request.
- Leverage public platforms such as Reddit, BBB, or social media to post complaints if customer service is unhelpful, often prompting faster resolution.
- Avoid chargebacks as a first step; only use them as a last resort if all else fails, as they can be denied if dissatisfaction is the only claim.
- Call customer service directly at (800) 509-0842 for quicker assistance than email or online cancellations.
Why Do People Request Refunds from RenttheRunway
- Poor inventory selection and availability - Members experience limited options and frequently find their favorite items moved to renters-only categories.
- Prioritization of one-time renters over members - Members feel they have fewer choices because non-members get prioritized inventory access.
- Misleading marketing practices - Marketing images often showcase items that are not actually available to members.
- Frustrating user experience - Difficulty selecting items due to limited inventory and items being taken from carts, causing anxiety and wasted time.
- Dissatisfaction with clothing style and quality - Some members find the style outdated or not appealing, and quality concerns with items damaged during cleaning.
- Poor customer service - Lack of satisfactory explanations or help regarding inventory issues.
- Packaging and delivery issues - Problems when buying items outright including poor packaging.
RenttheRunway Refund Script
Script
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Dear RenttheRunway, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
RenttheRunway Refund Policy
Rent the Runway memberships can be canceled at any time before the next billing date to avoid being charged for the upcoming month. Monthly membership payments are nonrefundable, and you cannot terminate the membership mid-billing period for which you have already paid. You can also pause your membership if preferred.
The Easiest Way to Get a RenttheRunway Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from RenttheRunway—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
PURCHASE RENT THE RUNWAY RENT THE RUNWAY (800)509-0842
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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