Fizz mobile offers customizable mobile plans with no fixed-term contracts, so you can change your plan whenever you want. They provide services like calling, texting, and data with options to add international calls and voicemail for a small monthly fee. Unused data rolls over to the next month, and you can even gift data to other members. Billing is monthly, with no activation fees, and you might see charges for options like voicemail or international call add-ons. They also have loyalty rewards and a referral bonus program.
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The cancellation process for a Fizz mobile plan is quite straightforward and can be done online by signing into the account and navigating to My plans > Manage my plan > Unsubscribe. The main complexity is that the cancellation takes effect only at the end of the current payment cycle, which delays the actual service termination but does not complicate the process itself.
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How to Cancel Fizz mobile plan: Step by Step
If you purchased through Fizz.ca:
- Sign into your Fizz account on the Fizz website.
- Navigate to My plans.
- Select Manage my plan.
- Choose Unsubscribe to initiate the cancellation process.
- Understand that cancellation will take effect at the end of your current payment cycle, and there will be no prorated refund.
- If you unsubscribe on the first day of your payment cycle, your plan will officially close in 29 days.
- To cancel without keeping your number:
- Follow steps 1 to 4 above.
- Know that deactivation will occur at the end of your payment cycle.
- If you wish to keep your number:
- Do not cancel your current service.
- You will need your IMEI or account number.
- A transfer authorization will be sent to confirm the transfer via text; failure to respond means the cancellation request is voided.
- If cancelling during the trial period:
- Be aware that certain conditions apply, including usage duration and data limits.
- Refunds may be issued if conditions are met.
- If a member is deceased, a family member can contact customer service to disconnect the services, providing the necessary documentation.
Tips & Tricks for Canceling Fizz mobile plan
- Submit cancellation request at least 5 days before the billing cycle ends to avoid automatic renewal charges.
- Use the "Manage my plan" section on the website or app to request cancellation; the request must go through this portal.
- Select appropriate reasons for leaving
- Be persistent if the "Unsubscribe" button is unresponsive or greyed out; refreshing or retrying after some time may help.
- Keep screenshots or confirmation of your cancellation request in case you need to dispute charges later.
- Follow up with customer support via instant messaging or the support portal if you do not receive confirmation or if you are charged after cancellation.
- Escalate by filing complaints with regulatory bodies like the CCTC if Fizz customer support is unresponsive or unhelpful.
- Timing your cancellation just before billing cycle ends reduces chances of extra charges, but charges can occur if cancellation is processed late with a potential 30-day service continuation.
- Be firm and clear in communication about your desire to cancel immediately and mention you expect no further charges or automatic renewals.
- Act quickly during beta or promotional periods as cancellations may behave differently during such times.
Fizz mobile plan Customer Service Info
If you need assistance, here's how you can get in touch with Fizz mobile plan's support team.
Cancel Fizz mobile plan Script
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Dear Fizz Customer Support,
I hope this message finds you well. I would like to request the cancellation of my mobile subscription due to personal reasons, as my circumstances have changed. I appreciate the services provided so far, but I believe it's best for me to discontinue my plan at this time.
Please confirm the cancellation of my subscription and any final billing details.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
Fizz mobile plan cancellation can be done anytime, but it takes effect at the end of the current prepaid payment cycle, with no prorated refunds. If cancellation occurs within the 15-day trial (30 days for disability), a refund of the monthly payment is issued immediately, provided usage limits aren't exceeded. For number transfers, do not cancel before the new provider retrieves the number; cancellation occurs automatically afterward.
To cancel your Fizz mobile plan subscription, you do need to sign into your Fizz account, which requires your password. Once signed in, you can go to My plans > Manage my plan > Unsubscribe to submit your cancellation request. If you have forgotten your password, you can reset it here: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do. There is no phone support or chat option for cancellation without account authentication found.
- Difficulty contacting customer service or finding support to resolve issues, especially for technical problems like number transfers.
- Technical issues such as failed plan changes, rejected requests, and problems with porting eSIMs.
- Automatic charges despite cancellation requests or subscription changes, causing frustration.
- Poor customer support experience including unhelpful agents, lack of escalation options, and language barriers.
- Service disruptions such as phone line stoppage due to payment failures or other issues.
- Unreliable or slow data speeds prompting customers to seek refunds or cancellations.
- Account management difficulties including inability to easily cancel, unsubscribe, or change plans online.
- Unhonored promotions or unexpected rate increases leading to dissatisfaction and cancellations.
- Limited customer service availability restricted to certain hours and no phone support.
- Frustrations with order delivery timing conflicting with customer availability.
- Concerns about unauthorized or continual charges even after service termination.
- Inability to return devices outside of short return windows, leaving customers stuck with unwanted plans.
Fizz mobile plan allows cancellation at any time, but the cancellation only takes effect at the end of the current payment cycle, and you won't receive any prorated refund if you cancel early. If you cancel during the trial period (15 days or 30 with approved disability proof), you may get a refund for the monthly plan but not for add-ons. Keep in mind, if you want to keep your number, don't cancel before transferring, or you lose the number and no refund is given. There are no contracts or early-cancellation fees, but these timing nuances and lack of prorated refunds are the main points to watch out for.
Before cancelling your Fizz mobile plan, keep in mind that you will lose all upgrades, perks, and any unused data associated with your account. Your cancellation will take effect at the end of your current payment cycle, and no prorated refund will be issued since Fizz operates on a prepaid basis. Additionally, cancelling your plan may result in losing your phone number if not managed carefully. Any funds remaining in your Fizz wallet will be reimbursed after cancellation.
- Fizz account login credentials to access your online account
- Navigation path: My plans > Manage my plan > Unsubscribe
- IMEI number of your phone (for transferring your number; dial *#06# to get it)
- 8-digit Fizz account number (for transferring your number; found under My plans > Manage my plan)
- Phone to receive SMS authorization (if porting your number to a new provider, you must reply “YES” to a text from Fizz)
- Knowledge of current payment cycle (cancellation is effective at the end of the cycle, not immediately)
- Eligibility for refund (if cancelling within the 15-day trial, or 30 days with proof of disability, and less than 50% of your plan’s data used)
We've actually written a step by step guide on how to get a refund from Fizz mobile plan. Check it out!
The Easiest Way to Cancel Fizz mobile plan
If you’re frustrated trying to cancel your subscription, membership, or bill from Fizz mobile plan—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Fizz mobile plan?
Fizz mobile plan charges could show up on your statement as: Fizz.ca, Fizz Mobile, Fizz, FIZZ*Mobile, FIZZ CA, Fizz Telecom
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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