Florida Power & Light (FPL) offers a service called SolarTogether, which lets customers subscribe to solar energy from big solar farms without needing to put panels on their roofs. You pay a fixed monthly fee for your subscription and then get bill credits based on how much solar energy your subscription produces. Over time, the credits can reduce your electric bill, and you can cancel or transfer your subscription if you move within FPL's service area. This service helps you use clean energy with no upfront costs or maintenance worries.
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The cancellation process is relatively straightforward with an option to stop service online by logging into the account and filling out the cancellation form. Additionally, customer support via phone is available for assistance, making it easier for consumers to cancel their subscription or service.
Estimated Time
On average, it takes
15 minutes
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minutes to cancel a Florida Power & Light subscription.
How to Cancel Florida Power & Light: Step by Step
If you purchased through Florida Power & Light:
- Log in to your Florida Power & Light account at fpl.com/account.
- Click on your profile at the top of the page.
- Select 'Stop Service' from the dropdown menu.
- Fill out the cancellation form with the required information.
- Click on 'Continue' to proceed with cancellation.
Tips & Tricks for Canceling Florida Power & Light
- Persistently ask to speak to a human agent by repeating "speak to an agent" at least five times during the automated call; this can force the system to transfer you to a real person.
- Be polite and friendly to customer service representatives to increase chances of getting help or exceptions made.
- Escalate by requesting a supervisor if frontline reps are unhelpful or refuse to cancel.
- Send your cancellation request in writing both via email and certified physical mail to have a formal paper trail.
- Consider timing your call earlier in the week and during non-peak hours to avoid long hold times.
- Refer to state public utility commission as an escalation step if you face unjustified fees or refusal to cancel your service.
- Use checking account numbers instead of credit card info for autopay to avoid bans or payment issues which can complicate cancellations.
- Document all interactions including dates, times, and names of reps to support disputes or escalation.
- If using payment extensions or disputing bills expect limitations such as extensions still counting as late payments; be prepared to negotiate firmly.
- Beware of retention tactics such as threats of losing special services or equipment, but remain firm on your cancellation intent.
Florida Power & Light Customer Service Info
If you need assistance, here's how you can get in touch with Florida Power & Light's support team.
Cancel Florida Power & Light Script
Script
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Dear Florida Power & Light Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my account due to changes in my financial circumstances. I have appreciated the service, but unfortunately, I am unable to continue with my subscription at this time.
Please confirm the cancellation of my account and any final billing details. Thank you for your assistance.
Best regards,
Frequently Asked Questions
Florida Power & Light does not offer a service suspension option. Customers can stop their service to close their account, preventing further monthly charges based on energy usage. Service cancellation or stopping can be done online or through customer support to avoid continued billing.
To cancel your subscription with Florida Power & Light (FPL), you do need your FPL.com user ID and password. The cancellation process is done online where you log in to your account, so having your login credentials is essential. If you don't have an account, you can register for one during the cancellation process. If you need to reset your password, you can do so at this URL: https://www.fpl.com/my-account/login.html.
- Billing issues: Charges for programs not signed up for or unauthorized additions to accounts.
- Unexpected or increased charges: Monthly increases without clear justification.
- Poor customer service: Difficulty reaching live representatives, unprocessed cancellations, unresolved disputes, and abusive interactions.
- Frustration over denied claims: Claims for damages (e.g., power surges) not acknowledged or paid.
- Deceptive practices: Perception of scams, extortion-like billing, and misleading budget billing systems.
- Unsolicited services or marketing: Services or programs added without consent and unwanted marketing mailers.
- Lack of promised benefits: Programs not delivering energy savings or comfort improvements, resulting in higher bills.
- Difficulty with refunds: Billing continues after cancellation requests, leading to frustration.
- Large lump-sum payments: Canceling budget billing can cause large final bills due to deferred amount settlement.
- Service dissatisfaction: Overall poor experiences leading customers to distrust or want to leave the service.
Florida Power & Light (FPL) generally allows you to cancel your service at any time; however, there are some conditions and small landmines to be aware of. For example, if you subscribe to their Non-Standard Meter Option, there is an $89 enrollment fee and a $13 monthly surcharge, with a minimum one billing period commitment. If you cancel within 45 days of initial charges, you can get a full refund only if you didn't previously have a smart meter and agree to install one. Also, if you relocate and want to continue this service, you must pay the enrollment fee again. Otherwise, there are no major lock-ins or early cancellation fees typical for standard service, but deposits may only be refunded after account closure and if there are no payment or service issues within the last 12 months.
Before cancelling Florida Power & Light (FPL) services, note that if you are subscribed to programs like FPL SolarTogether, you can unsubscribe anytime after your first billing cycle; however, refunds are not provided and you won't be able to re-enroll for 12 months. Cancelling stops service charges but you will lose access to any subscription benefits or programs you were enrolled in. Also, if on budget billing, discontinuing may leave you responsible for a deferred balance and you might be barred from rejoining the program for 12 months. It's important to check your specific service or program terms on FPL.com to understand the exact impact of cancellation on your account and final billing.
- Account holder's full name (first and last name)
- Service address (street, house number, ZIP code, city)
- Email address associated with the account
- Account number (if available or required for validation)
- Date when you want the cancellation to take effect (as soon as possible or specify a date)
- Phone number (if phone cancellation or account validation is required)
- Request to terminate direct debit authorization (if applicable)
- Optional: Request deletion of personal data
- Login credentials (if cancelling online: username and password)
- Knowledge of any contract notice period (as found in your FPL agreement)
We've actually written a step by step guide on how to get a refund from Florida Power & Light. Check it out!
The Easiest Way to Cancel Florida Power & Light
If you’re frustrated trying to cancel your subscription, membership, or bill from Florida Power & Light—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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