Can I Cancel Florida Power & Light at Any Time?

Florida Power & Light (FPL) generally allows you to cancel your service at any time; however, there are some conditions and small landmines to be aware of. For example, if you subscribe to their Non-Standard Meter Option, there is an $89 enrollment fee and a $13 monthly surcharge, with a minimum one billing period commitment. If you cancel within 45 days of initial charges, you can get a full refund only if you didn't previously have a smart meter and agree to install one. Also, if you relocate and want to continue this service, you must pay the enrollment fee again. Otherwise, there are no major lock-ins or early cancellation fees typical for standard service, but deposits may only be refunded after account closure and if there are no payment or service issues within the last 12 months.

Why Do People Cancel Florida Power & Light?

Billing issues: Charges for programs not signed up for or unauthorized additions to accounts.Unexpected or increased charges: Monthly increases without clear justification.Poor customer service: Difficulty reaching live representatives, unprocessed cancellations, unresolved disputes, and abusive interactions.Frustration over denied claims: Claims for damages (e.g., power surges) not acknowledged or paid.Deceptive practices: Perception of scams, extortion-like billing, and misleading budget billing systems.Unsolicited services or marketing: Services or programs added without consent and unwanted marketing mailers.Lack of promised benefits: Programs not delivering energy savings or comfort improvements, resulting in higher bills.Difficulty with refunds: Billing continues after cancellation requests, leading to frustration.Large lump-sum payments: Canceling budget billing can cause large final bills due to deferred amount settlement.Service dissatisfaction: Overall poor experiences leading customers to distrust or want to leave the service.

What Information Do I Need to Cancel Florida Power & Light?

Account holder's full name (first and last name) Service address (street, house number, ZIP code, city) Email address associated with the account Account number (if available or required for validation) Date when you want the cancellation to take effect (as soon as possible or specify a date) Phone number (if phone cancellation or account validation is required) Request to terminate direct debit authorization (if applicable) Optional: Request deletion of personal data Login credentials (if cancelling online: username and password) Knowledge of any contract notice period (as found in your FPL agreement)

What Should I Know Before Cancelling Florida Power & Light?

Before cancelling Florida Power & Light (FPL) services, note that if you are subscribed to programs like FPL SolarTogether, you can unsubscribe anytime after your first billing cycle; however, refunds are not provided and you won't be able to re-enroll for 12 months. Cancelling stops service charges but you will lose access to any subscription benefits or programs you were enrolled in. Also, if on budget billing, discontinuing may leave you responsible for a deferred balance and you might be barred from rejoining the program for 12 months. It's important to check your specific service or program terms on FPL.com to understand the exact impact of cancellation on your account and final billing.

What is Florida Power & Light's Cancellation Policy?

Florida Power & Light does not offer a service suspension option. Customers can stop their service to close their account, preventing further monthly charges based on energy usage. Service cancellation or stopping can be done online or through customer support to avoid continued billing.

Do I Need My Florida Power & Light Password to Cancel?

To cancel your subscription with Florida Power & Light (FPL), you do need your FPL.com user ID and password. The cancellation process is done online where you log in to your account, so having your login credentials is essential. If you don't have an account, you can register for one during the cancellation process. If you need to reset your password, you can do so at this URL: https://www.fpl.com/my-account/login.html.

Can I Get a Refund from Florida Power & Light?

We've actually written a step by step guide on how to get a refund from Florida Power & Light. Check it out!

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How To Cancel Your Florida Power & Light Subscription (2025)

Bella Khan, Subscription Cancellation Expert

Published July 10, 2025

Last updated on December 13, 2025

5 min read

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The cancellation process is relatively straightforward with an option to stop service online by logging into the account and filling out the cancellation form. Additionally, customer support via phone is available for assistance, making it easier for consumers to cancel their subscription or service.

Estimated Time

On average, it takes 00 15 minutes to cancel a Florida Power & Light subscription.

How to Contact Florida Power & Light

If you need assistance, here's how you can get in touch with Florida Power & Light's support team.

Phone

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Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Find out how much you could save

How much are you paying?

Payment frequency

Savings over 5 years from cancelling your $15/month subscription

Savings by cancelling

Loss if you keep paying

-$0

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Florida Power & Light Refund Policy

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Frequently Asked Questions

The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your Florida Power & Light subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your Florida Power & Light account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel Florida Power & Light online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.

Florida Power & Light May Show Up On Your Statement As:

FPL DIRECT DEBIT ELEC PYMT PPD ID: 3590247775 FPL DIRECT DEBIT ELEC PYMT ELEC PYMT FPL DIRECT DEBIT PPDJOHN DOE DC P CH ACH Debit - Fpl Direct Debit Elec Pymt 11100001 FPL DIRECT DEBIT FLORIDA POWER & LIGHT (FPL) Bill Payment Aci Fl Power & Light ACI FL POWER & LIGHT800-226-3545

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