Frontpoint offers home security systems including cameras, alarms, and sensors to protect your home from intrusion, fire, carbon monoxide, and floods. Their services come with 24/7 professional monitoring that you can control through a mobile app, which sends real-time alerts and notifications. They have different monitoring subscription plans starting as low as $0.50 per day, with more comprehensive plans offering extra features like home automation and video analytics. Customers get a 30-day risk-free guarantee to try the service.
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Cancellation requires calling a specific phone number during limited hours and speaking to an account specialist, which adds some friction compared to online cancellation. The need to be aware of potential fees and contract terms also complicates the process moderately.
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How to Cancel Frontpoint: Step by Step
If you purchased through Frontpoint:
- Call Frontpoint Customer Service at 877-602-5276.
- Select **menu option #7**.
- Contact the service between **8 a.m. and 7 p.m. Eastern Time**, Monday through Friday.
- Speak with a Frontpoint Account Specialist to complete your cancellation process.
- Prepare for any additional payments that may be required, including the final month’s service fee.
- Review your contract for information on cancellation policies and any possible early termination fees. You can view this by logging into your account at Myfrontpoint.com under the Documents section.
Tips & Tricks for Canceling Frontpoint
- Call during business hours early to avoid extended wait times since the Frontpoint cancellation phone line often has long hold times without callback options.
- Provide a 30-day written notice to initiate cancellation, as Frontpoint requires this to process service terminations.
- Respond promptly to any confirmation emails from Frontpoint to confirm your cancellation request officially.
- Monitor your bank or credit card statements closely after cancellation to catch and dispute any accidental charges.
- Contact the dedicated complaint contact (Mrs. Katie Kearney at WeCare@frontpointsecurity.com) if you face repeated billing issues or service obstacles.
- Be prepared for unfriendly or rude customer service agents and remain firm and polite in your language to avoid escalation or refusal.
- Consider timing cancellations near the end of your contract period to avoid early termination fees, which can be expensive.
- If under a long contract, options include paying the early termination fee, riding out the contract, or (less advisable) disputing payments through collections and FDCPA letters.
- Some users suggest calling your credit card company if cancellation with Frontpoint is not working; informing them you cannot cancel might help stop payments and resolve the issue.
- After cancellation, be aware that the Frontpoint app access ends, though equipment might still work independently or with third-party automation.
Frontpoint Customer Service Info
If you need assistance, here's how you can get in touch with Frontpoint's support team.
Cancel Frontpoint Script
Script
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Dear Frontpoint Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription with Frontpoint. Due to recent changes in my personal circumstances, I am unable to continue with this service. I appreciate the assistance I have received but must make this decision at this time.
Please confirm the cancellation at your earliest convenience and let me know if there are any final steps I need to complete.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
Frontpoint requires customers to call 877-602-5276 during business hours to cancel their service, where a Frontpoint Account Specialist will provide cancellation instructions. Additional payments, including the final month's service fee, may be required, and specific cancellation policies and early termination fees are detailed in the customer's contract, which can be accessed via the Frontpoint website or app under the Documents section.
To cancel your Frontpoint subscription, you need to call their account specialists at 877-602-5276 (option #7) between 8 a.m. and 7 p.m. Eastern Time, Monday through Friday. There is no direct online cancellation option mentioned, and it seems you don't need to provide a password during the cancellation call. However, if you need to reset your password for account access, you can do so here: https://my.frontpointsecurity.com/forgotPassword
- Moving to a new home is the most common reason people cancel Frontpoint subscriptions.
- Financial reasons, including economic hardship, pressure to purchase the system, lack of understanding of the product, and feeling the ongoing cost is unjustifiable.
- Poor customer service making it difficult to cancel.
- Deceptive or confusing cancellation policies, including charges for cancelling the service.
- Technical errors and system issues causing multiple billing after cancellation requests.
- Frustration with the cancellation process, such as long wait times, difficult-to-use cancellation portals, and insufficient communication.
- Service issues including dissatisfaction with the performance or support of the system.
- Refunds often issued only after complaints to Better Business Bureau or other agencies.
- Cancellation effective only at the end of billing period, causing confusion about continued charges.
Frontpoint requires a minimum 36-month contract for their professional monitoring plans, with an early termination fee of 80% of the monthly charges remaining if you cancel early. They offer a 30-day risk-free trial during which you can cancel without penalty, but after that period, you are locked into the contract and may face substantial fees. Cancellation must be done by calling their account specialist, and you may need to provide notice and pay any final charges, so be aware of these terms to avoid unexpected costs.
Before canceling your Frontpoint subscription, here are some important things to know: When you cancel, you typically need to call Frontpoint customer service to complete the cancellation and may be required to pay for the final month's service and any applicable early termination fees detailed in your contract. Upon cancellation, you lose access to Frontpoint's monitoring service, which means you also lose the ability to control your system through the app, including arming or disarming your system remotely. Your security system's alarm and sensors may still function locally (alarms will sound if triggered), but without monitoring, emergency dispatch will not be notified. It's important to review your contract and consider that you will no longer receive priority support and services associated with an active subscription.
- Account holder's full name
- Service address (street, ZIP code, city)
- Email address associated with the account
- Phone number on file (optional, assists with identification)
- Subscription or account number (if available)
- Written cancellation request (either through their online portal per agent instructions or by mail)
- Effective date for cancellation (for example, “as soon as possible” or a specific date)
- Access to your contract or account documents (to check for early termination fees or policies)
- Payment information (for any final bill, last monthly payment, or remaining fees)
We've actually written a step by step guide on how to get a refund from Frontpoint. Check it out!
The Easiest Way to Cancel Frontpoint
If you’re frustrated trying to cancel your subscription, membership, or bill from Frontpoint—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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