The Ultimate Step by Step Guide to Cancelling a FTMO Subscription or Membership (ftmo.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 1, 2025
FTMO helps people become funded traders by offering a service called the FTMO Challenge, which is like a test where you prove your trading skills. You pay a one-time fee to take the Challenge, and if you pass, you get to trade with FTMO’s money and share in the profits. The fee covers all parts of the challenge, and there are no ongoing or hidden charges. Payment can be made through various methods like credit cards, bank transfers, cryptocurrencies, or Skrill, so you might see charges from them when you sign up.
The process to cancel a subscription or membership with FTMO is relatively straightforward, especially after the free trial, where the account is simply deactivated with no obligation to continue or charge. User reviews and available information indicate a generally smooth and quick cancellation process with responsive customer service support if needed.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a FTMO subscription.
Contact support early and proactively before the renewal date to avoid automatic charges.
Use clear, polite, and firm language when requesting cancellation.
Document all communications (emails, chat transcripts) as evidence in case of disputes.
Request confirmation of cancellation via email or chat to ensure the process is completed.
Escalate to higher management or support supervisors if initial cancellation attempts fail.
Ask for a refund if recently charged and explain reasons clearly.
Consider timing your cancellation requests right before subscription renewal to leverage timing in your favor.
Be persistent but respectful in follow-ups until confirmation is received.
Look for any trial or test period loopholes that might allow easier cancellation or refunds.
Check for subscription cancellation through payment platforms (PayPal, credit card issuer) if direct cancellation is difficult.
Why Do People Request Refunds from FTMO
Failing to meet the strict challenge and evaluation requirements which leads to account termination and loss of fees.
Account losses before achieving profit splits, making traders lose their funded account and non-refundable fees.
Dissatisfaction with FTMO rule changes, such as the unlimited trading period, which require recovering losses before profits are made.
Perceived unfair account shutdowns or restrictions by FTMO, causing frustration among traders.
High challenge difficulty and restrictions that limit trading strategies and trader freedom.
Refunds only being available on the first profit split and no refunds afterward, disappointing some traders.
FTMO Refund Script
Script
Copy
Dear FTMO, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
FTMO Refund Policy
FTMO's cancellation policy states that the fee paid for accessing the FTMO Challenge is non-refundable. Customers can request cancellation of their Client Section at any time by emailing support, but this terminates their contract and access to services without any refund of fees. Additionally, disputing the fee payment (e.g., chargeback) may result in service termination and refusal of future service provision.
The Easiest Way to Get a FTMO Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from FTMO—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
FTMO allows cancellation of their Client Section by email, which terminates the contract immediately but does not refund any fees already paid or costs incurred. Users have a right to withdraw from the contract within 14 days without giving a reason, as long as no demo trades were started during that period; failure to meet this voids the withdrawal right. If you activate the FTMO Challenge by opening the first demo trade, you lose the right to withdraw, and cancelling thereafter means no refund is given, essentially locking you in financially once the challenge starts.
Failing to meet the strict challenge and evaluation requirements which leads to account termination and loss of fees.
Account losses before achieving profit splits, making traders lose their funded account and non-refundable fees.
Dissatisfaction with FTMO rule changes, such as the unlimited trading period, which require recovering losses before profits are made.
Perceived unfair account shutdowns or restrictions by FTMO, causing frustration among traders.
High challenge difficulty and restrictions that limit trading strategies and trader freedom.
Refunds only being available on the first profit split and no refunds afterward, disappointing some traders.
Full name (as registered with FTMO)
Email address used for FTMO account
Login or account ID (your Client Section login, if applicable)
Explicit cancellation request (a statement of your request to cancel your subscription, membership, or services)
Reason for cancellation (optional, but may be requested in the contact form)
Date of request
Compliance with contract conditions - be aware that no refund is provided for paid fees, and for withdrawals (if eligible), requests must be made within 14 days of contract execution and before starting demo trading
Before cancelling an FTMO subscription or access, it is important to know that once your access to the Client Section is cancelled, you will lose access to your FTMO Account and all associated services immediately, without any compensation. All open trades will be closed on the day of cancellation. Additionally, your entitlement to any reward for the current reference period will be calculated up to the cancellation date, but there are specific cases where no reward entitlement applies. Hence, cancelling means you lose access to trading, services, and any potential rewards for that period.
FTMO's cancellation policy states that the fee paid for accessing the FTMO Challenge is non-refundable. Customers can request cancellation of their Client Section at any time by emailing support, but this terminates their contract and access to services without any refund of fees. Additionally, disputing the fee payment (e.g., chargeback) may result in service termination and refusal of future service provision.
To cancel your FTMO subscription, particularly for the Free Trial account, it appears you can submit the cancellation request directly on their platform without explicit mention of needing your password for the cancellation itself. However, access to your account and cancellation options typically require you to be logged in, which implies you need your password to log in initially. If you've forgotten your password, you can reset it here: https://ftmo.com/en/reset-password/. So while the cancellation process doesn't specifically require entering your password again, you must have access to your account first to initiate cancellation.
We've actually written a step by step guide on how to get a refund from FTMO. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your FTMO subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your FTMO account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel FTMO online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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