2 - Click your account name in the top right corner.
3 - Select Account & Billing from the dropdown menu.
4 - Click on the Subscriptions tab.
5 - Locate your current subscription and click on Cancel auto-renewal or Cancel.
6 - Confirm your cancellation to stop auto-renewal.
How to Cancel HubSpot on a third-party service
1 - Identify the third-party service through which you purchased your HubSpot subscription (e.g., PayPal, a credit card service).
2 - Access your account on that service’s website.
3 - Navigate to your subscriptions or billing section.
4 - Find the HubSpot subscription within your billing history.
5 - Select the option to cancel the subscription.
6 - Confirm your cancellation.
HubSpot is a company that helps businesses manage their subscriptions and recurring payments easily. They offer software that lets users create subscriptions, send invoices automatically, and even set up payment links for hassle-free charges. The system sends reminders to avoid missed payments and helps track recurring revenue. Basically, if you're getting billed by HubSpot, it's likely for a subscription service they helped manage or a product tied to their platform that makes billing simple and automatic.
Cancelling a HubSpot subscription requires turning off auto-renewal through a series of clear steps within the account's billing settings. However, the subscription is not immediately cancelled and remains active till the end of the current commitment term, which adds a slight delay and complexity to the process. Overall, it's relatively easy but not instant.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a HubSpot subscription.
How to Contact HubSpot
If you need assistance, here's how you can get in touch with HubSpot's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
Tips and Tricks for Getting a HubSpot Refund
Prepare backup: Export all your data before initiating cancellation to avoid losing access post-cancellation.
Expect resistance: HubSpot uses aggressive upselling and multiple representatives will call to dissuade cancellation.
Firm language: Clearly state your intent to cancel and do not engage in upsell negotiations; keep communication businesslike and firm.
Contract awareness: Be aware that contracts are legally binding; cancellation may require paying out the remainder of the contract term.
Escalation path: If initial rep refuses, request a manager or different representative; persistence can sometimes lead to better offers or concessions.
Payment tactics: Some users recommend linking a low-limit or virtual credit card to limit charges or trigger account hold.
Timing matters: Cancel right before renewal to avoid extra billing, as pricing can increase unnoticed during contract.
Chargeback warns: Initiating a chargeback might terminate your account but can escalate disputes; use cautiously.
Free plan transition: Accounts drop to a free plan after cancellation but will be deleted after 120 days of inactivity.
No refund expectation: Refunds are rarely offered; focus on stopping future charges rather than recovering past payments.
Legal route: Without legal help, most users pay out contracts; consider legal advice if disputing terms.
Be persistent: HubSpot may delay or ignore cancellation requests; repeated follow-ups are necessary.
Why Do People Request Refunds from HubSpot
High cost and expensive pricing, especially for startups and SMBs.
Exploring alternative CRM tools due to dissatisfaction or seeking better fit.
Contract limitations with difficult downgrades, long commitments (12-36 months), and inflexibility.
Lack of certain desired features or incomplete features causing frustration (e.g., workflows, reporting, form exports).
Frequent forced upgrades to higher tiers with extra costs.
Hidden or unexpected costs for add-ons, marketing contacts, and data enrichment.
Complaints about customer service, especially during cancellation attempts (rigid, confrontational, upselling, no refunds).
API changes without notice breaking integrations.
Mismanagement or underestimation of time and resources needed to run HubSpot effectively.
Contractual obligation feels restrictive, making users feel "hostage" to pricing and terms.
Data management issues related to marketing contacts and CRM objects limitations.
Need to switch CRM due to dissatisfaction or better alternatives.
Frustration with product usability or dislike of the product itself.
HubSpot Refund Script
Script
Copy
Dear HubSpot, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About HubSpot
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HubSpot Refund Policy
HubSpot's cancellation policy for paid subscriptions requires users to turn off auto-renewal to cancel the subscription, which will take effect at the end of the current commitment term. Cancellation prior to the end of the term is not allowed, and charges will continue until the term ends. After cancellation, the account is downgraded to HubSpot's free tools, and the account can only be deleted once there are no active subscriptions or only free tools remain.
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The Easiest Way to Get a HubSpot Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from HubSpot—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
HubSpot requires you to turn off auto-renewal to cancel your subscription, but cancellation only takes effect after your current contract term ends; you cannot cancel immediately. All contracts, whether annual or month-to-month, are locked in with automatic renewals, and HubSpot may continue charging even if you stop using the service or miss payments. Users should beware of contract lock-ins, automatic renewals, and potential collections actions if payments are missed.
High cost and expensive pricing, especially for startups and SMBs.
Exploring alternative CRM tools due to dissatisfaction or seeking better fit.
Contract limitations with difficult downgrades, long commitments (12-36 months), and inflexibility.
Lack of certain desired features or incomplete features causing frustration (e.g., workflows, reporting, form exports).
Frequent forced upgrades to higher tiers with extra costs.
Hidden or unexpected costs for add-ons, marketing contacts, and data enrichment.
Complaints about customer service, especially during cancellation attempts (rigid, confrontational, upselling, no refunds).
API changes without notice breaking integrations.
Mismanagement or underestimation of time and resources needed to run HubSpot effectively.
Contractual obligation feels restrictive, making users feel "hostage" to pricing and terms.
Data management issues related to marketing contacts and CRM objects limitations.
Need to switch CRM due to dissatisfaction or better alternatives.
Frustration with product usability or dislike of the product itself.
Billing admin permissions to perform cancellation or account deletion
HubSpot account login information (username and password)
Access to Account & Billing settings within the account
Knowledge of your current subscriptions and which you wish to cancel
Commitment period or renewal date for your subscription
Reason for cancellation (may need to be selected from a list)
Review of features or services to be lost upon cancellation
Confirmation of affected users and acknowledgement of feature loss
Hub ID for permanent account deletion
Exported copies of your data before deletion or cancellation (as data cannot be recovered)
Knowledge of refund policy and any pending payments if relevant
Before cancelling a HubSpot subscription, it's important to know that after cancellation and the end of your current commitment term, your account will be downgraded to HubSpot’s free tools. This means you will lose access to all features associated with the paid subscription. You will still be charged and have access to the paid features until the term ends. Also, you cannot delete your account if any HubSpot subscriptions have active commitments—even if auto-renewal is turned off. Once downgraded, you can then delete the account if needed.
HubSpot's cancellation policy for paid subscriptions requires users to turn off auto-renewal to cancel the subscription, which will take effect at the end of the current commitment term. Cancellation prior to the end of the term is not allowed, and charges will continue until the term ends. After cancellation, the account is downgraded to HubSpot's free tools, and the account can only be deleted once there are no active subscriptions or only free tools remain.
To cancel your HubSpot paid subscription, you need to log into your account, which requires your password. The cancellation process involves turning off the subscription's auto-renewal via your account settings. If you don't remember your password, you can reset it easily at this link: https://customerportal.hubspot.com/_hcms/mem/reset/request. So yes, you do need your password or access to your account credentials to cancel your subscription.
We've actually written a step by step guide on how to get a refund from HubSpot. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your HubSpot subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your HubSpot account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel HubSpot online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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