G-Plans offers personalized nutrition and weight loss programs with subscription plans like the Pro Plan, which creates custom meal plans tailored to your metabolic body type, and the Maintenance Plan to help you keep your weight goals. You take a quiz and pick your favorite foods, and then they send you weekly meal plans created by their medical team. They also offer a delivery service for fresh, perfectly balanced meals made with organic ingredients. If you see a charge from G-Plans, it’s usually a subscription payment for these ongoing meal plans or support programs, which you can cancel anytime by contacting them or through their website.
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The cancellation process for G-Plans is quite straightforward as users can easily cancel or change their plan by calling a toll-free number or using the chat feature on the site during business hours. This makes the cancellation process quick and accessible without complex steps or delays.
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How to Cancel G-Plans: Step by Step
If you purchased through G-Plans directly:
- Call Customer Support: Dial (619) 220-9009 to reach customer support.
- Customer support is available daily from 8 AM to 8 PM Eastern Time.
- Use the Online Chat: Visit g-plans.com and engage in a chat with support on the website.
Tips & Tricks for Canceling G-Plans
- Be prepared for deceptive billing practices: G-Plans may bill for many months upfront despite claiming a monthly fee.
- Cancel subscriptions via Google Play or Apple App Store: Always verify cancellation success by checking active subscriptions there first.
- Document everything: Keep detailed records of all cancellation attempts, emails, chat wait times, and phone calls.
- Use firm but polite language: Emphasize billing errors, unauthorized charges, and your right to a refund in correspondence.
- Respond to billing emails directly: Reply explicitly stating cancellation requests and ask for confirmation or processing updates.
- Expect poor customer service: Phone lines often go unanswered; chat waits can be hours and reset if inactive or screen changes.
- Escalate with your bank or credit card provider: Dispute unauthorized charges if the company refuses to cancel or refund.
- Use chargeback or refund dispute services: These can expedite cancellations and refund processes when direct contact fails.
- Consider timing of cancellation: Act promptly within any trial or guarantee periods to increase chances of refund eligibility.
- Reject discounted plan "refund" offers: Insist on a full refund if you did not intend or authorize charges.
- Use sample refund request language: "I was charged for a plan I did not intend to purchase and would appreciate a prompt refund."
- File complaints with consumer protection agencies and BBB: Use these channels for additional pressure if unresponsive.
G-Plans Customer Service Info
If you need assistance, here's how you can get in touch with G-Plans's support team.
Cancel G-Plans Script
Script
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Dear G-Plans Team,
I hope this message finds you well. I would like to request the cancellation of my subscription. Unfortunately, I have decided to pause my weight loss journey for personal reasons and will not be able to utilize the services at this time.
Thank you for your understanding, and I appreciate your assistance in processing this cancellation at your earliest convenience.
Best regards,
Frequently Asked Questions
G-Plans membership subscription fees are automatically billed continuously until you cancel by calling their toll-free number or chatting on their website. Refunds are generally not given for processed orders of meals, medications, supplements, or scheduled appointments, and discounted products/services are non-refundable. You can cancel within 30 days for a full refund only on the Pro Plan; other plans do not offer a 30-day money-back guarantee. Appointment cancellations within 72 hours are non-refundable.
To cancel your G-Plans subscription, you do not necessarily need your password as you can cancel by calling their toll-free number (619) 220-9009 or chatting with support on their website, which may not require password authentication. However, if you prefer to manage your subscription via the app, you might need to log in, which would require your password. If you need to reset your password, you can visit the support page for login help here: https://help.g-plans.com/en/articles/1594035-how-do-i-log-in-to-my-mobile-app. This allows you to reset your password if needed before managing your subscription through the app.
- Change in program after medical provider consultation leading to cancellation of existing plan.
- Plans with processed orders for meals, medications, supplements, or scheduled medical and nutritional appointments are not eligible for refunds.
- Discounted products or services are non-refundable due to upfront savings.
- Canceling a plan after receiving products or services may incur fees.
- Appointments canceled within seventy-two (72) hours of the scheduled time are non-refundable.
- Products and services may be withheld if payment fails or automatic payment is unsuccessful.
- Refunds may be eligible if the medical provider changes the program to a lower cost plan, and G-Plans will refund the difference.
G-Plans may make it difficult to cancel immediately by requiring you to call a toll-free number or chat with them to cancel, rather than a simple online cancellation option. They have non-refundable policies for months in which medication orders, medical consultations, or appointments have been scheduled or occurred, and canceling after receiving products or services may incur fees. Additionally, only their Pro plan offers a 30-day money-back guarantee for a full refund if canceled within that timeframe, while 3-month and 12-month plans do not, meaning longer commitment plans lack refund options and may lock you in.
Before canceling a G-Plans subscription, know that once you start receiving products or services, such as meals, medications, or medical consultations, you may incur fees and these are generally non-refundable. You will lose access to all customized nutrition plans, medical appointments, and scheduled supplements tied to your subscription. Automatic payments will continue indefinitely unless you actively cancel or change your plan. Also, cancellation or rescheduling of medical appointments must be done through the G-Plans app, and appointments canceled within 72 hours are non-refundable. Lastly, discounted products or services purchased upfront are non-refundable, so plan your cancellation carefully.
- Email address associated with your G-Plans account
- Account login credentials (email and password) if canceling online
- Subscription or plan details (type of plan or service you wish to cancel)
- Transaction or purchase details (such as date of purchase and amount, if contacting support)
- Access to confirmation/cancellation emails (keep for your records)
- Proof of payment (if needed during customer service interactions)
- Phone number used for account registration (optional, sometimes requested)
- Access to your platform account if canceled through Apple or Google (iOS/Android): Apple ID or Google account credentials
- Contact method (such as ability to call G-Plans support, email support@g-plans.com, or chat on website)
- Save any needed data from your plan before canceling (data may become inaccessible after cancellation)
We've actually written a step by step guide on how to get a refund from G-Plans. Check it out!
The Easiest Way to Cancel G-Plans
If you’re frustrated trying to cancel your subscription, membership, or bill from G-Plans—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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