G2 A is a company that likely offers digital services related to subscriptions and billing management, but it does not appear to be the exact company linked to the website g2a.co (which is known as G2A). G2A is best known as a marketplace where you can buy digital game keys and software licenses. If you see a charge from G2A, it's usually because you've purchased a game or software, or a related digital product. They handle transactions and billing for these purchases, so that's why you might see a charge from them on your card.
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The cancellation process for a G2A subscription involves logging into the G2A Plus site, navigating to the Account section, and deactivating the subscription, which is straightforward especially if the user has access to their account and follows the steps. Additionally, if PayPal was used, cancelling via PayPal is also an option, making it easier for the consumer.
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How to Cancel G2 A: Step by Step
If you purchased through G2A:
- Log in to your G2A account.
- Go to the Account Settings.
- Select Subscriptions or G2A PLUS depending on what you wish to cancel.
- Unselect the active subscription to cancel it.
- To confirm, check your email or account for any cancellation messages from G2A.
If you purchased through E-mail:
- Compose an email to support@g2a.com.
- In the subject line, include Cancellation Request.
- Clearly state your intention to cancel your subscription.
- Include your identification details: name, email address, and postal address.
- Send the email and wait for a confirmation from G2A.
If you purchased through Contact Form:
- Visit G2A's website.
- Navigate to the Contact Us section.
- Fill out the contact form with your details.
- In the message, specify that you want to cancel your subscription.
- Submit the form and await a response from G2A.
Tips & Tricks for Canceling G2 A
- Cancel recurring payment in PayPal: If payment method is PayPal, cancel the recurring payment authorization there to automatically stop the G2A subscription.
- Create a G2A account using the purchase email: Use the 'forgot password' option with the email used for purchase to create/login and cancel the subscription from the account settings.
- Go to plus.g2a.com and navigate to Account settings: Use the menu on the left to find and cancel subscriptions directly from the account interface.
- Timing your cancellation: Cancel before the renewal date to avoid charges.
- Escalate after waiting period: If you face issues with cancellation or unauthorized charges, escalate after a waiting period (commonly 7 days) filing formal claims.
- File official reports if needed: For dispute/chargeback claims due to fraudulent charges, be prepared to file police reports or formal documentation as demanded by G2A.
- Use polite but firm language: Clearly state you want to cancel the subscription and request confirmation. If ignored, escalate politely but firmly emphasizing unauthorized charges.
- Consider chargeback with reasoning: If all else fails and you face unauthorized recurring billing, file a chargeback via your bank/payment provider citing no consent for subscription.
- Beware of G2A's poor customer support: Long delays and no response are common, so patience and persistence are necessary.
G2 A Customer Service Info
If you need assistance, here's how you can get in touch with G2 A's support team.
Cancel G2 A Script
Script
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Dear G2A Support,
I hope this message finds you well. I would like to request the cancellation of my G2A subscription. I have decided to discontinue my membership due to personal reasons, including a change in my gaming needs. Please confirm the cancellation at your earliest convenience and let me know if any further actions are required from my side.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
G2A PLUS membership can be cancelled by the buyer at any time from their account if it's the premium version, with access maintained until the end of the current billing period. Cancellation does not guarantee a refund of any subscription fees already paid. For the free version, cancellation requires submitting a ticket to G2A Support, which processes the cancellation within three days. G2A may also suspend or cancel subscriptions under certain conditions, such as violation of terms or insufficient funds for recurring payments.
To cancel your G2A Plus subscription, you need to log into your G2A account, which requires your password. Once logged in, you can go to the Account section, find the G2A Plus tab, and select cancel or deactivate your subscription. If you've forgotten your password, you can reset it at the following link: https://www.g2a.com/password/reset. So yes, you do need your password to cancel your subscription, but resetting it is straightforward if you don't remember it.
- Automatic subscription activation without explicit consent, often via hidden or default opt-in toggles during checkout.
- Difficulty cancelling due to complicated, multi-step processes requiring many clicks and confirmations.
- Cancellation possible only very close to renewal or trial end, often within 24-48 hours.
- Unauthorized or continued charges after cancellation, leading to frustration and need to dispute payments.
- Confusing subscription setup with multiple upsells and default Shield service add-ons.
- Frustration with poor customer service and denial of refunds even in disputed cases.
- Subscriptions perceived as unnecessary because basic buyer protection exists without extra cost.
- Use of "dark patterns" and "forced continuity" tactics to discourage cancellation.
- Misleading free trial periods that convert into paid subscriptions automatically.
- Addition of extra fees depending on payment method and subscription.
- Frustration with delayed or timed confirmation emails when cancelling, causing repeated attempts.
- General mistrust and feeling tricked by the overall subscription and billing process.
G2A's subscription cancellation process, particularly for their Shield service, is deliberately complicated and frustrating, involving multiple screens aimed at dissuading cancellation. After confirming cancellation, an automated email with a final confirmation link arrives after a delay, and clicking the link restarts the cancellation process, effectively trapping users in a loop. While PayPal subscriptions can be cancelled more easily, the general experience is convoluted, with no clear contracts or fees but plenty of hurdles and tricks designed to keep you subscribed longer.
Before canceling your G2A subscription or G2A Plus membership, know that you will lose access to all the exclusive benefits associated with the membership once your current paid period ends. These benefits include discounts, special offers, and possibly other member-only features. Unlike some services where benefits end immediately upon cancellation, G2A allows you to retain your membership perks until the end of the billing cycle. It's important to consider that if you cancel mid-cycle, you won’t be charged again, but your access will not continue past the paid period.
- G2A account login credentials (email and password)
- Access to the G2A website (www.g2a.com) or mobile app
- Navigation to the “My Account” or “G2A Plus” section within your dashboard
- Active subscription details (such as G2A Plus plan information)
- Ability to confirm cancellation (button or confirmation dialog)
- Knowledge that cancellation must be done online (not via phone, email, or letter)
- Awareness that benefits continue until period end and there’s no prorated refund
We've actually written a step by step guide on how to get a refund from G2 A. Check it out!
The Easiest Way to Cancel G2 A
If you’re frustrated trying to cancel your subscription, membership, or bill from G2 A—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to G2 A?
G2A.COM, G2A*COM, PAYPAL *G2ACOM, G2ACOMLIMIT, G2A MARKETPLACE, G2A Membership, G2A Payment
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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