1 - Close or remove the Grid app from your device.
2 - Open the Settings app on your iPad.
3 - Select your name at the top of the Settings menu.
4 - Tap on Subscriptions.
5 - Find and select the Grid for iPad subscription.
6 - Tap Cancel Subscription and follow the instructions to confirm your cancellation.
Grid is a money app that helps you get more from your paycheck, build your credit, and get cash when you need it. They offer a free basic plan and a Grid+ subscription for $10 a month, which gives you access to cash advances up to $200 with no late fees or interest. The subscription also includes features like a no-fee cash advance card and a credit-building loan, all with a simple approval process that doesn't require a credit check. So if you see a charge from Grid, it's likely your monthly subscription for these helpful money tools.
While the subscription can be canceled via the app, it is often ineffective and requires emailing customer support with detailed information. There is also potential for unresponsive support and delays in receiving confirmation, making the process moderately difficult and time-consuming.
Estimated Time
On average, it takes 35 minutes0035 minutes to cancel a Grid subscription.
How to Contact Grid
If you need assistance, here's how you can get in touch with Grid's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
Tips and Tricks for Getting a Grid Refund
Be persistent and patient: Cancelling often requires multiple attempts, including phone calls, emails, and sometimes chat support.
Use polite but firm language: Clearly state you want to cancel and do not want to receive retention offers if you don’t want them.
Don't provide reasons: Avoid giving reasons for cancellation to reduce chances of the company convincing you to stay.
Timing matters: Try canceling just before the renewal date to avoid being charged for another cycle.
Ask for confirmation: Always request a confirmation number or email that your subscription is canceled.
Escalate if needed: If customer service is unhelpful, escalate to a supervisor or manager.
Use social media or forums: Sometimes posting about issues publicly prompts faster resolution.
Leverage a paper trail: Use written communication (email/chat) to create evidence if you need to dispute charges later.
Dispute charges with bank: If charges continue after cancellation, contact your bank or credit card company to dispute them.
Explore community support: Use Discord channels, Reddit communities, or other forums related to the service for cancellation tips and direct links.
Cancel auto-renew features: Turn off auto-renewal in account settings if possible even if subscription won't cancel immediately.
Beware of hard-to-find cancellation options: Some subscriptions may require navigating external links or less obvious areas within apps or websites.
Consider payment methods: Using store cards or prepaid payments can avoid subscription auto-renewal issues.
Go through cancellation process without completing it: Some users recommend going through cancellation menus periodically to reveal retention offers or figure out ease of cancellation.
Use strong reasons if needed: Some users mention effective excuses like 'account compromised,' 'service no longer needed,' or even 'subscriber deceased' to expedite cancellation.
Why Do People Request Refunds from Grid
Too much focus on acquisition, neglecting long-term subscribers.
Not delivering the same value anymore (lower quality products, restricted options).
No options to change or edit their subscription (lack of flexibility in product, delivery, payment).
Increased prices without corresponding increase in value.
Customers don’t use the products they subscribed to.
Customer trying to cut down on costs.
Customer found a cheaper competitor.
Customer found a competitor offering better services or products.
Bad customer experience (poor customer service, slow responses).
Grid Refund Script
Script
Copy
Dear Grid, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About Grid
0
0 reviews
Have you used Grid? Share your experience by leaving a review.
Grid Refund Policy
Grid (getgrid.app) allows you to cancel your subscription at any time through the app or by emailing support@getgrid.app. Subscription fees are nonrefundable and recurring charges will continue until cancellation; however, any outstanding Advances must be repaid before your account can be fully closed. Refunds are only provided as credits for future fees, except under the PayBoost Guarantee.
Get help with your refund
"This app saved me $127 in minutes"
The Easiest Way to Get a Grid Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Grid—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Loading pricing information...
Frequently Asked Questions
Grid allows subscription cancellation at any time through the app or by emailing support. However, if you have an outstanding advance that hasn't been repaid, while you can cancel future recurring fees, your account won't be closed until that debt is cleared. Also, subscription payments are nonrefundable, with no refunds or credits for partial periods, so be mindful of any outstanding balances before cancelling.
Too much focus on acquisition, neglecting long-term subscribers.
Not delivering the same value anymore (lower quality products, restricted options).
No options to change or edit their subscription (lack of flexibility in product, delivery, payment).
Increased prices without corresponding increase in value.
Customers don’t use the products they subscribed to.
Customer trying to cut down on costs.
Customer found a cheaper competitor.
Customer found a competitor offering better services or products.
Bad customer experience (poor customer service, slow responses).
Full name associated with the account
Registered email address used with Grid
Associated phone number on the account
Account login credentials (for in-app or web cancellation)
Relevant transaction details (such as date and amount of the charge, if referencing billing issues or refunds)
Clear statement requesting account and membership cancellation
Written confirmation of cancellation (request one from support)
Outstanding Advance information (must be repaid before account closure, but not before stopping future subscriptions)
Communication records (document all interactions with support)
Before cancelling your Grid subscription, know that cancellation stops any future recurring payments but outstanding advances must be repaid to fully close your account. After cancelling, you will lose access to premium features such as cash advances, paycheck boosts, and credit-building tools provided by the subscription. Your subscription benefits continue until the end of your current billing period, after which the services associated with the subscription will no longer be accessible. Make sure to manage any remaining balances and utilize your benefits fully before cancelling.
Grid (getgrid.app) allows you to cancel your subscription at any time through the app or by emailing support@getgrid.app. Subscription fees are nonrefundable and recurring charges will continue until cancellation; however, any outstanding Advances must be repaid before your account can be fully closed. Refunds are only provided as credits for future fees, except under the PayBoost Guarantee.
To cancel your subscription with Grid (getgrid.app), you can do so directly through their app or by emailing their support at support@getgrid.app. The available information does not explicitly state that you need your password to cancel, suggesting that you might be able to cancel without authentication via the app or email support. However, if you need to reset your password for any reason, including app access, you can do so at this URL: https://getgrid.app/reset-password.
We've actually written a step by step guide on how to get a refund from Grid. Check it out!
The cancellation process typically takes about 35 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Grid subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Grid account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Grid online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
Bella
★★★★★
✓487 subscriptions cancelled
✓Grid Cancellation Expert
6 cancellation experts online right now
Chargeback and the Chargeback trademarks used herein are trademarks or registered
trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is
for identification and reference purposes only and does not imply any association with the copyright or
trademark holder of their product or brand. Other product and company names mentioned herein are the
property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.png)
Comments (0)