Hack The Box (hackthebox.eu) offers a platform where people can practice and improve their cybersecurity skills through hands-on labs and challenges. They have different subscription plans mainly for learning and training, such as Academy subscriptions that let you access modules and labs by paying monthly or yearly fees, and team/business plans that are billed annually. You might see charges from them because you subscribed to one of these plans, which could be monthly or yearly, giving you access to hacking labs, courses, and cybersecurity job role training. You can cancel anytime, and they support several payment methods like credit cards and PayPal.
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The process to cancel a subscription on HackTheBox is straightforward and clearly outlined in their Help Center. Users can easily find the Billing & Plans section and cancel their plan with just a few clicks, making it quite simple to cancel subscriptions.
Estimated Time
On average, it takes
2 minutes
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minutes to cancel a hackthebox subscription.
How to Cancel hackthebox: Step by Step
If you purchased through hackthebox.eu:
- Log in to your Hack The Box account.
- Click on the top right button where your profile icon is located.
- Select Billing & Plans from the dropdown menu.
- Scroll down to view your current subscription plan.
- Click on the Cancel Plan option.
- You will be prompted to provide feedback or a reason for your cancellation (optional).
Tips & Tricks for Canceling hackthebox
- Look for the cancel button at the bottom of the subscription or billing page as users have noted it is not always obvious and might be easy to miss.
- If you cannot find a cancellation option online, contact HackTheBox customer support directly or send an email to customerops@hackthebox.com to escalate the cancellation request.
- Cancellation is usually instant and you will continue to have access until the end of your current billing period; make sure to cancel before the next billing cycle to avoid charges.
- If you experience issues or delays, be persistent and send follow-ups to support, as some users report difficulty getting timely responses.
- Use clear and firm language in your cancellation requests, stating that you want to stop all future payments immediately and request confirmation of cancellation.
- Consider timing your cancellation near the end of your billing cycle to minimize the amount of money spent if you still want to use the service until then.
- Check your billing invoices and subscription status regularly to confirm your cancellation has been applied.
- Leverage forum or community help if stuck by messaging experienced users who might offer guidance on navigating cancellation processes.
- Some users subscribe month-to-month and cancel promptly after billing to avoid long-term charges while still accessing content briefly.
hackthebox Customer Service Info
If you need assistance, here's how you can get in touch with hackthebox's support team.
Cancel hackthebox Script
Script
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Dear Hack The Box Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription due to personal reasons that prevent me from utilizing the service as I had planned.
I appreciate the quality of your platform and the value it offers, but at this time, I must proceed with the cancellation. Please confirm my cancellation at your earliest convenience, and let me know if you require any further information from my side.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
HackTheBox allows you to cancel your subscription at any time by going to the Billing & Plans section from the top right account menu. Cancelling will keep your current subscription active until the end of the paid period but will stop any future automatic payments from your registered payment method.
To cancel your subscription on Hack The Box, you need to log in to your account where you can access the Billing & Plans section to cancel your plan. This implies that you need your password to log in and manage your subscription, as there is no mention of alternative unauthenticated cancellation methods such as phone or chat support. If you have forgotten your password, you can reset it here: https://account.hackthebox.com/password/forgot .
- Cost too high or not perceived as worth the price
- Not using the service enough or infrequent use
- Lack of needed features or missing critical functionalities
- Technical issues like bugs or platform instability
- Poor onboarding experience making it hard to get started or understand value
- Unmet expectations in terms of learning or challenges offered
- Payment method failures or billing issues
- Customer service dissatisfaction or lack of support
- Finding better alternatives elsewhere that suit needs better
- Too much product or content leading to overwhelm
Hack The Box allows you to cancel your subscription at any time through your account's Billing & Plans section, where you can prevent further automatic payments while keeping your current subscription active until the period ends. However, there are no refunds after the service is fully performed, meaning if you've accessed the services, you cannot get your money back even if within a 14-day window. Essentially, there are no lock-in contracts or early termination fees, but be aware that cancellation stops future charges only and does not refund past fees once the service has been used.
Before cancelling your Hack The Box subscription, know that your current subscription will remain active until the end of the billing period, but future automatic payments will be stopped. Any cubes you've earned or bought stay permanently in your account. Access to modules depends on your subscription type: if you have a Student or Silver Annual subscription, you lose access to incomplete modules upon cancellation but retain access to completed modules forever. For Silver, Gold, and Platinum subscriptions, modules purchased with cubes remain unlocked for life with ongoing access to updates. In all cases, fully completed modules remain accessible for life after cancellation.
- Account login details (email and password) to access the Hack The Box platform
- Access to the Billing & Plans or Billing section in the user account
- Knowledge of the current subscription plan (visible under Billing)
- Ability to locate and select the Cancel Plan or Cancel Subscription option
- Confirmation of the cancellation when prompted
- Optional: Reason for cancellation or feedback (some processes may ask for but not require this)
We've actually written a step by step guide on how to get a refund from hackthebox. Check it out!
The Easiest Way to Cancel hackthebox
If you’re frustrated trying to cancel your subscription, membership, or bill from hackthebox—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to hackthebox?
HACKTHEBOX, Hack The Box Ltd, HTB*Subscription, HTB*Charge, HACKTHEBOX*Payment, HTB*One-Time, HackTheBox.eu, HTB*Renewal, HTB*Trial
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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