Can I Cancel Hand and Stone at Any Time?

Hand and Stone memberships require a 30-day advance notice for cancellation, meaning you will be charged for at least another month even if you want to cancel immediately. Memberships are non-refundable and accumulated services expire 90 days after cancellation, which may be a landmine for users expecting to get back unused benefits. Additionally, there are no early-cancellation fees explicitly stated, but the 30-day notice and expiration of services essentially lock you in for a period after you decide to cancel.

Why Do People Cancel Hand and Stone?

Difficulty in canceling membership: Customers face challenges with the cancellation process, such as delays or not receiving the required cancellation paperwork. 30 days notice requirement: Customers often have to pay for an additional month even after requesting cancellation. Continuous billing despite cancellation attempts: Reports of being charged after multiple cancellation requests and visits. Poor communication and unresponsiveness: Customers do not get callbacks, responses to emails, or acknowledgment of cancellation forms. Customer service issues: Staff sometimes coercing members to stay or switch memberships instead of allowing cancellations. Medical reasons: Conditions such as surgeries, chronic pain, skin infections, or pregnancy limiting the use of services. Membership policies: Requirement for signed written notice for cancellation and a 90-day period to use remaining packages after cancellation. Lack of refunds: No refunds given for monthly payments as they cover services still available for use. Frustration with losing cancellation forms: Some customers report that the company "loses" their cancellation paperwork, causing further billing. Closure of local spa locations: Some cancellations due to spa location closure but still being charged.

What Information Do I Need to Cancel Hand and Stone?

Full name associated with your Hand and Stone membership or bill Membership or subscription number Contact information (such as phone number and email address) Proof of identity if requested (to verify your account) Reason for cancellation (may be required in certain cases, such as medical reasons) Doctor's note on official letterhead with provider contact information, medical license number, a clear recommendation to discontinue services, and signature—mandatory for medical cancellations Formal cancellation request (may be an email/letter with subject "Membership Cancellation Request" to spa@handandstone.com or via phone at (866) 889-7866) Signed and notarized form (required for data deletion requests and potentially for California residents) Date you wish the cancellation to take effect 30-day advance notice—Hand & Stone typically requires 30 days' notice before cancellation Confirmation of cancellation—Request and retain a written confirmation from Hand & Stone Copies of all submitted correspondence for your records

What Should I Know Before Cancelling Hand and Stone?

Before cancelling your Hand and Stone membership, it's important to know that all membership benefits end when your membership is terminated. Any unused service packages you have will expire and are non-refundable 90 days after cancellation. You will lose access to monthly massage or facial services, discounted rates for additional services, retail discounts, guest privileges, and the ability to transfer service credits. Also, if you had frozen your membership, you could redeem accumulated services during the freeze, but other benefits such as guest visits and retail discounts are not available during that time. Memberships are non-transferable and non-refundable, so cancellation means losing all your membership perks and services.

What is Hand and Stone's Cancellation Policy?

Hand and Stone's membership cancellation policy states that upon termination of a month-to-month membership, accumulated services expire and are non-refundable 90 days after cancellation. Prepaid term memberships' accumulated services expire 90 days after the last day of the term. Memberships are non-transferable and non-refundable, and may be frozen for 1-3 months up to two times in a 12-month period with possible freeze fees.

Do I Need My Hand and Stone Password to Cancel?

To cancel your Hand and Stone subscription, you don't necessarily need your password. You can cancel by calling their customer service number at (866) 889-7866 or by emailing spa@handandstone.com. However, if you need to reset your password for any reason, you can do so at this URL: https://handandstone.isolvedhire.com/account/forgot_password.php. So, you have options to cancel without password or reset it if needed.

Can I Get a Refund from Hand and Stone?

We've actually written a step by step guide on how to get a refund from Hand and Stone. Check it out!

How to Cancel Your Hand And Stone Subscription (2026)

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Cancelling a Hand and Stone membership requires contacting the spa either in person, by phone, certified mail, or sometimes by email, with variations by location and a typical 30-day notice period. The process involves formal requests, potential cancellation fees, and requires follow-ups and confirmation, making it moderately difficult for consumers.

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

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Frequently Asked Questions

The cancellation process typically takes about 30 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your Hand And Stone subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your Hand And Stone account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel Hand And Stone online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.

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