How to Cancel Hand and Stone

• Difficulty in canceling membership: Customers face challenges with the cancellation process, such as delays or not receiving the required cancellation paperwork.
• 30 days notice requirement: Customers often have to pay for an additional month even after requesting cancellation.
• Continuous billing despite cancellation attempts: Reports of being charged after multiple cancellation requests and visits.
• Poor communication and unresponsiveness: Customers do not get callbacks, responses to emails, or acknowledgment of cancellation forms.
• Customer service issues: Staff sometimes coercing members to stay or switch memberships instead of allowing cancellations.
• Medical reasons: Conditions such as surgeries, chronic pain, skin infections, or pregnancy limiting the use of services.
• Membership policies: Requirement for signed written notice for cancellation and a 90-day period to use remaining packages after cancellation.
• Lack of refunds: No refunds given for monthly payments as they cover services still available for use.
• Frustration with losing cancellation forms: Some customers report that the company "loses" their cancellation paperwork, causing further billing.
• Closure of local spa locations: Some cancellations due to spa location closure but still being charged.

• Full name associated with your Hand and Stone membership or bill
• Membership or subscription number
• Contact information (such as phone number and email address)
• Proof of identity if requested (to verify your account)
• Reason for cancellation (may be required in certain cases, such as medical reasons)
• Doctor's note on official letterhead with provider contact information, medical license number, a clear recommendation to discontinue services, and signature—mandatory for medical cancellations
• Formal cancellation request (may be an email/letter with subject "Membership Cancellation Request" to spa@handandstone.com or via phone at (866) 889-7866)
• Signed and notarized form (required for data deletion requests and potentially for California residents)
• Date you wish the cancellation to take effect
• 30-day advance notice—Hand & Stone typically requires 30 days' notice before cancellation
• Confirmation of cancellation—Request and retain a written confirmation from Hand & Stone
• Copies of all submitted correspondence for your records

The cancellation process typically takes about 30 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your Hand and Stone subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your Hand and Stone account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel Hand and Stone online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.