Massage Envy offers a membership program where you get one 60-minute wellness session each month. This session can be a therapeutic massage, a customized facial, or a total body stretch. When you join the membership, you pay a monthly fee, and this subscription covers your monthly session, making it convenient to get regular wellness treatments without paying each time individually. They also offer options to pay in full for memberships or gift memberships to others.
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Cancelling a Massage Envy membership requires multiple steps including reviewing the contract, contacting customer service, possibly visiting the home location, or sending a certified cancellation letter. While the process is straightforward with clear instructions and customer service availability, the need for notice periods, potential extra payment obligations, and verifying cancellation makes it moderately difficult for a consumer.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Massage Envy subscription.
How to Cancel Massage Envy: Step by Step
If you purchased through Massage Envy directly:
- Understand Your Membership Terms:
- Review your agreement for membership type, cancellation policy, and billing date.
- Where to find this info: original signed contract, monthly bank statements, email communications.
- Contact Massage Envy Customer Service:
- For fastest cancellation, call: 1-917-695-6866.
- Provide your full name, home club location, and membership number.
- Request cancellation and get a confirmation number.
- Cancel In-Person:
- Visit your home Massage Envy location.
- Speak with the front desk manager and complete cancellation paperwork.
- Send Certified Cancellation Letter:
- If unable to call or visit, send certified mail to your home location with cancellation request and membership details.
- Verify Cancellation & Monitor Charges:
- Look for email confirmation within 3 business days.
- Check bank statements for upcoming charges.
If you purchased through a third-party platform:
- Identify the platform:
- Review where you made the purchase (e.g., Apple, Google Play).
- Locate your account settings:
- Access the billing or subscription section.
- Follow the specific cancellation process:
- Follow the instructions pertinent to the platform for cancellation.
- Confirm cancellation:
- Ensure you receive confirmation from the platform.
If you need assistance, here's how you can get in touch with Massage Envy's support team.
Email
The email is not available.
Tips and Tricks for Getting a Massage Envy Refund
- Be prepared for difficulty and unresponsiveness from front desk staff and managers.
- Insist on getting official cancellation forms from Corporate and do not leave until you have them.
- Use email communication to have a date-stamped record of your cancellation request.
- If managers are uncooperative, ask for the owner's contact information to escalate the issue.
- Physically persist at the location, showing up repeatedly until the cancellation is processed.
- Consider recording your interactions with staff and sharing publicly (e.g., on YouTube) to force action.
- Send multiple certified letters with delivery confirmation documenting your attempts to cancel and contact management.
- Use a doctor’s note stating you cannot receive massages to cancel before the one-year contract term ends.
- Cancel the membership through your credit card company if Massage Envy refuses to stop charges.
- Once cancellation is confirmed in writing, notify your bank that any further charges are fraudulent.
- Some suggest getting a new credit card to block Massage Envy charges altogether.
- Overall, persistence, thorough documentation, and leveraging credit card protections are key tactics.
Why Do People Request Refunds from Massage Envy
- Medical reasons such as chronic pain, post-surgical recovery, neurological disorders, cardiovascular conditions, or any doctor-advised restriction making massage therapy unsafe.
- Permanent relocation more than 25 miles away from any Massage Envy location.
- Financial inability to afford membership fees, sometimes supported by doctor's notes citing financial stress or medical conditions.
- Difficulty with cancellation policies including complex contract terms, long-term commitments, and stipulations requiring written notice and documentation.
- Loss of prepaid credits or unused massage sessions upon cancellation, requiring use of credits within short timeframes or refund issues.
- Failure of Massage Envy to properly process cancellations leading to continued billing despite cancellation requests.
- Poor customer service during attempts to cancel, including contradictory information, unfulfilled promises, lack of written confirmation, and aggressive or rude staff behavior.
- Membership contract clauses that limit cancellation to specific reasons, such as move or medical need, frustrating some customers who want to cancel for other reasons.
- Stress and inconvenience related to managing cancellation, refunds, and membership holds especially when medical or personal circumstances change.
- Reports of deceptive practices such as verbal promises of easy cancellation that are not honored, or bait-and-switch tactics related to memberships and refunds.
Massage Envy Refund Script
Script
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Dear Massage Envy, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Massage Envy Refund Policy
Massage Envy membership cancellation depends on your subscription type. Monthly memberships can be canceled easily but require at least 45 days' notice before the next billing cycle to avoid extra charges. Yearly memberships can only be canceled under specific conditions like relocation over 25 miles away or health issues with a doctor's note. Cancellations can be made in person or via email, and no refunds are provided after cancellation. Memberships can be frozen for up to six months.
The Easiest Way to Get a Massage Envy Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Massage Envy—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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