HBO Max is a streaming service where you can watch movies, TV shows, and live sports. They offer three subscription plans: Basic with Ads ($9.99/month), Standard ($16.99/month) which includes live sports, and Premium ($20.99/month) with 4K video and more devices. You get billed monthly or yearly depending on your subscription, and the billing might show up from HBO Max or through other providers like Apple, Google Play, or TV providers. You can manage or change your subscription directly through the app or website.
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HBO Max provides a clear cancellation process through max.com/subscription for WarnerMedia billed users, which is straightforward and quick. Some users might take slightly longer if billed through third-party providers, but the platform offers detailed instructions for each, making cancellation overall easy.
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How to Cancel HBO Max: Step by Step
If you purchased through hbomax.com:
- Go to max.com/subscription and sign in (if needed).
- Choose Cancel Your Subscription.
- Confirm your cancellation and note your expiration date.
If you purchased through Apple:
- Open the Settings app on your device.
- Tap your name at the top of the screen.
- Select Subscriptions.
- Find Max in your list of subscriptions.
- Tap Cancel Subscription and follow the prompts to confirm.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap your profile icon at the top right.
- Select Payments & subscriptions, then Subscriptions.
- Find Max and select it.
- Tap Cancel subscription and follow the instructions.
If you purchased through Roku:
- Go to my.roku.com/subscriptions and sign in.
- Under Active Subscriptions, find Max.
- Select Manage subscription.
- Choose Turn off auto-renew to cancel.
If you purchased through Amazon Prime:
- Go to amazon.com/video/subscriptions/manage and sign in to your Amazon account.
- Find Max in your Your Channels section.
- Select Cancel Channel and confirm the cancellation.
If you purchased through Samsung:
- Go to samsungcheckout.com and sign in to your Samsung account.
- From the Purchase History menu, select Subscriptions.
- Find your Max subscription and select Unsubscribe.
If you purchased through PayPal:
- Log in to PayPal.com.
- Click the wheel icon to access settings.
- Select Payments.
- Select Manage Automatic Payments.
- Find the subscription and select Cancel.
- Confirm the cancellation by selecting Cancel Automatic Payments.
Tips & Tricks for Canceling HBO Max
- Delete the HBO Max app from your phone or tablet before trying to cancel on the website; this reportedly makes the "cancel subscription" option appear on Max.com.
- Sign into Max.com directly to cancel, especially if you subscribed through the app store or a provider. The website may reveal more options once you remove the app.
- Cancel immediately after you subscribe to use the service for the full paid month while preventing automatic renewal.
- Expect retention offers like discounts or better deals when you initiate cancellation; use this to negotiate more value or simply proceed if uninterested.
- Check if your subscription is billed through a third party (e.g., internet provider or app store). Often, you need to cancel directly through that provider rather than HBO Max's site.
- Be aware of conflicting instructions when subscribed via third parties; escalate by contacting both providers and HBO Max support if cancellation gets stuck.
- Use clear, assertive language when requesting cancellation especially in chat or email support: e.g., "I want to cancel my subscription effective immediately and confirm no further charges." Avoid vague language.
- Time your cancellation just before your billing cycle renews to avoid an extra charged month.
- For annual subscriptions, insist on prorated refunds if you cancel early, though success varies and may require persistence and escalation.
- If denied on the first attempt, escalate by requesting to speak to a supervisor or using official social media channels for attention.
- Keep records of cancellation attempts such as screenshots, chat logs, or email confirmations until you confirm the subscription is fully canceled.
- Regularly check your payment method for any unexpected charges post-cancellation and dispute them with your bank if needed.
HBO Max Customer Service Info
If you need assistance, here's how you can get in touch with HBO Max's support team.
Cancel HBO Max Script
Script
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Dear HBO Max Support,
I hope this message finds you well. I would like to request the cancellation of my subscription. Due to recent changes in my personal circumstances, I am unable to continue with my membership at this time.
I appreciate the service provided and hope to return in the future. Thank you for your assistance in this matter.
Best regards,
Frequently Asked Questions
HBO Max subscriptions automatically renew until you cancel them. Deleting the app does not cancel the subscription; you must cancel before your next billing date to avoid charges. Depending on your billing provider, cancellation steps vary, but if billed through WarnerMedia directly, you can cancel at max.com/subscription and continue to stream until the subscription expires at the end of the billing period.
Yes, you will need your password to cancel your HBO Max subscription if you are billed directly through WarnerMedia via the Max website. You need to sign in at max.com/subscription to access your account and perform the cancellation. If you don't remember your password, you can reset it here: https://auth.max.com/forgot-password. Note that if you subscribe through a third party like Apple, Amazon, or your TV provider, you will need to manage cancellation through that provider, which may also require logging in.
- Rising subscription prices make it less affordable for some users.
- Desire to save money or budget better by cutting streaming expenses.
- Increase in subscription costs due to new expensive tiers with 4K UHD and premium features.
- Content changes after merging with Discovery+, including more family-friendly and reality TV shows, which may not appeal to all users.
- Preference for binge-watching entire seasons over weekly episode releases, which HBO Max shifted away from.
- Paying for 4K streaming technology they don't find necessary or useful.
- Movie and show availability changes due to content rotation, leading to frustration over favorites leaving.
- Reducing screen time to focus on other activities like reading or socializing.
HBO Max does not have early cancellation fees, contracts, or lock-ins that prevent you from cancelling at any time. However, be aware that simply deleting the app does not cancel your subscription; you must cancel through the HBO Max website or your third-party provider's platform before your next billing date to avoid further charges. Once cancelled, you can continue streaming until the end of your current billing period, but no refunds are typically given for the remaining days of the base plan, only proration applies to some add-ons.
Before cancelling your HBO Max subscription, note that your subscription will automatically renew until you actively cancel it, and deleting the app does not cancel your subscription. You must cancel before your next billing date to avoid further charges, and cancellation processes vary depending on your billing provider. After cancellation, you can continue streaming HBO Max content until the end of your current billing period. Also, if you have Extra Member Add-Ons, those will be cancelled when your base plan expires, with potential prorated refunds for remaining days. You will receive an email confirmation from your billing provider to confirm the cancellation.
- Account credentials (username/email and password) for signing in to Max or your billing provider’s site/app.
- Knowledge of who bills you for Max (provider details), such as WarnerMedia, Amazon, Apple, Google Play, Roku, Samsung TV, Xumo, or an internet/mobile/TV provider (e.g., AT&T, Cox, DIRECTV, Hulu, Prime Video, Sling TV, Spectrum, Verizon, Xfinity, YouTube, etc.).
- Access to your account with the billing provider (may require that provider's login credentials, such as Apple ID, Google account, Amazon account, Roku account, Samsung account, etc.).
- Ability to navigate to subscription management or billing settings within your account/dashboard.
- For some third-party providers, confirmation of your account or subscription selection before finalizing cancellation.
We've actually written a step by step guide on how to get a refund from HBO Max. Check it out!
The Easiest Way to Cancel HBO Max
If you’re frustrated trying to cancel your subscription, membership, or bill from HBO Max—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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