Hims is an online telehealth service that helps men with wellness needs like hair loss, erectile dysfunction, weight loss, mental health, and skincare. You fill out an online form about your health, and licensed providers create a personalized treatment plan that may include prescriptions sent right to your door. They offer subscriptions for ongoing treatments, which can be monthly or annual, and you get billed automatically based on your plan. Billing details and next charge dates are easy to check on their website or app, so if you see charges from Hims, it’s likely for your ongoing treatment subscription.
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The cancellation process is fairly straightforward with clear steps available both on the app and the website, but requires navigation through multiple steps and confirmation prompts. The user must act at least 48 hours before the next order date, which may add minor complexity to timing the cancellation.
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How to Cancel Hims: Step by Step
If you purchased through the Hims website:
- Open up the Hims or Hers website and log into your account.
- Locate "Subscriptions" along the top menu.
- Scroll to the subscription you would like to customize.
- Click the "Manage" button to get to the subscription details page.
- Under the "Get help" section you will see a few different options. Click on "Add or remove items" or "Edit/Cancel Orders".
- A pop-up will appear with a list of items.
- Select subscription types will instead see options to "Adjust my plan" or "End Subscription".
- Select the option that best fits.
- Unselect (no check-mark) the item you wish to cancel.
- Click "Cancel Subscription" or "Yes, confirm".
- Proceed with following the prompts to finalize.
If you purchased through the Hims app:
- Access the Hims or Hers app on your mobile device.
- Log into your account.
- Locate the "Account" icon in the top right corner on the home page.
- Select "Subscriptions".
- Scroll to the subscription you would like to cancel.
- Under the "Additional Options" section tap "Edit Upcoming Orders".
- Under "Manage Subscription" section select "Add/Remove Items From Order".
- A pop-up will appear with a list of items.
- Select subscription types will instead see options to "Adjust my plan" or "End Subscription".
- Select the option that best fits.
- Unselect (no check-mark) the item you wish to cancel.
- Tap "Cancel Subscription".
- Proceed with following the prompts to finalize.
Tips & Tricks for Canceling Hims
- Email support to request the cancellation link; cancellation is not done by stopping direct debit alone.
- Log into your account using the cancellation link to remove the subscription and confirm cancellation through a few prompts.
- If you have forgotten your password, request a password reset link immediately to access cancellation.
- Be polite when contacting support (chat or email); giving your name, birthdate, and last order date can expedite cancellation.
- If pushed for a reason to cancel, mention having side effects as this often leads to immediate cancellation.
- Expect delays and be persistent if you do not receive the password reset or cancellation link promptly.
- In some regions, like the UK, users report smoother support interactions and easier cancellations.
- Cancel at least 48 hours before the next billing cycle to avoid unintended charges.
- Do not trust that unsubscribing or stopping payment methods cancels your subscription; direct cancellation is necessary.
Hims Customer Service Info
If you need assistance, here's how you can get in touch with Hims's support team.
Cancel Hims Script
Script
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Dear Hims Customer Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription. After careful consideration, I have decided to discontinue my membership as I am currently not in need of the services anymore.
I appreciate the support I have received thus far and kindly ask for confirmation of the cancellation at your earliest convenience. Thank you for your understanding.
Best regards,
Frequently Asked Questions
Hims requires members to cancel their subscriptions at least 48 hours before the next order date to ensure proper cancellation. Cancellation can be done through the Hims app or website by managing the subscription and confirming cancellation. Note that canceling the subscription does not cancel any orders already processed or shipped, and if multiple subscriptions exist, each must be canceled separately.
To cancel your subscription on Hims.com, you do need to log into your account, which requires your password. There are no options for cancellation without authentication through your account login. If you have forgotten your password, you can reset it by going to the login page and clicking "Forgot your password?" Here is the reset password URL for your convenience: https://support.hims.com/hc/en-us/articles/115002352772-How-do-I-reset-my-password
- Difficulty canceling subscriptions: Customers report needing to email for a cancellation link, unreliable password reset emails, and no simple self-serve cancellation options.
- Unwanted automatic renewals: Subscriptions restarting without authorization, leading to surprise charges and frustration.
- Billing disputes: Charges for medication kits or refills despite having leftover pills or after cancellation; premature charges causing complaints.
- Side effects from medication: Customers experiencing adverse effects leading to cancellations with requests for refunds or medication switches.
- Poor customer support: Difficulties reaching support, slow or unhelpful responses, and lack of guidance on medication changes or subscription management.
- Issues with product delivery: Packages marked as delivered but not received, or products arriving damaged or leaking.
- Lack of refund responsiveness: Refund requests often denied or ignored, especially after cancellations due to poor experience or side effects.
- Confusing app notifications and subscription management: Confusion around renewal notifications, adjustment request deadlines, and difficulty changing shipping details online.
- False advertising claims: Customers claiming the product did not work as promised and felt deceived by marketing.
You can typically cancel your Hims subscription at any time, but you must do so at least 48 hours before your next order to avoid being charged for that order. Cancellation does not affect orders that are already processing or shipped, and there are no contracts, lock-ins, or early cancellation fees mentioned. Just be aware that you need to follow the cancellation procedure through their app, website, or customer support, and cancellation takes effect at the end of the current subscription period.
Before canceling your Hims subscription, know that you need to cancel at least 48 hours before your next order date to avoid being charged for the next cycle. Once you cancel, you will lose access to the convenience of having prescription medications and wellness products delivered regularly to address health concerns like hair loss, skincare, and men's health. Your subscription benefits will continue until the end of the current billing period but will end after that, and there are no partial refunds typically provided. You can reactivate your subscription anytime by logging back into your account if you change your mind.
- Account login information (username and password)
- Access to the Hims website or app
- Account email address
- Account name (your full name on account)
- Subscription details (identify which subscription or membership you wish to cancel)
- Order details (if cancelling a specific order or bill)
- Credit card information (may be helpful if questions arise)
- Confirmation of cancellation (request confirmation via email or in your account messages)
- Secure messaging portal access (if further assistance is needed after login)
We've actually written a step by step guide on how to get a refund from Hims. Check it out!
The Easiest Way to Cancel Hims
If you’re frustrated trying to cancel your subscription, membership, or bill from Hims—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Hims?
PURCHASE AUTHORIZED ON 01/03 WINDCREEK-PA-ONLIN PA, Wise, WithU XXXXXXXXXX ONLINE PMT PPD ID: PD14028617, HIMS & HERS HEALTH
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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