The Ultimate Step by Step Guide to Cancelling a Hotstar Subscription or Membership (hotstar.com)
By
Bella K.
|
Published
August 11, 2025
|
Updated
August 12, 2025
Hotstar is an online streaming service that offers a wide range of TV shows, movies, sports, and live events. You can enjoy popular Indian and international content, with options for free viewing or premium subscriptions. If you subscribe, you'll get access to exclusive shows and ad-free viewing, which is why you might see a billing charge from them each month.
Cancelling a subscription to Hotstar is relatively straightforward for most users, but may require navigating through their website or app. Some users might encounter minor confusion due to varying steps in the cancellation process.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Hotstar subscription.
How to Cancel Hotstar: Step by Step
If you purchased through hotstar.com:
Visit hotstar.com and log in to your account.
Navigate to your profile by selecting your avatar or icon at the top right corner.
Select Account from the dropdown menu.
Click on Subscriptions to view your active subscription.
Find the subscription you wish to cancel and click on Manage Subscription.
Select Cancel Subscription.
Follow the prompts to confirm your cancellation.
You will receive a confirmation email regarding your cancellation.
If you purchased through Apple (iOS):
Open the Settings app on your iPhone or iPad.
Tap on your name at the top to access your Apple ID.
Select Subscriptions.
Find Hotstar from the list of subscriptions.
Tap on Cancel Subscription at the bottom of the page.
Confirm your cancellation when prompted.
If you purchased through Google Play:
Open the Google Play Store app on your Android device.
Tap on the Menu icon (three horizontal lines) and select Subscriptions.
Find your Hotstar subscription in the list.
Tap on Cancel Subscription.
Follow the prompts to confirm your cancellation.
If you purchased through Roku:
Press the Home button on your Roku remote.
Scroll down and select Streaming Channels.
Go to My Channels and find Hotstar.
Press the * (star) button on your remote.
Select Manage subscription.
Choose Cancel Subscription and confirm your cancellation.
How to Contact Hotstar
If you need assistance, here's how you can get in touch with Hotstar's support team.
Use the Chat Support: Initiate a chat with a support representative to discuss cancellation, as they may help you faster.
Be Polite but Firm: Use courteous language but clearly state your desire to cancel to avoid confusion.
Contact During Off-Peak Hours: Try reaching out early in the day or late at night to reduce wait times.
Prepare Your Account Info: Have your account details ready to expedite the process.
Request Confirmation: Always ask for a confirmation email or message to ensure your cancellation is processed.
Escalate if Necessary: If the first representative doesn’t help, politely ask to speak with someone higher up.
Explore Temporary Holds: If you’re hesitant to cancel completely, ask if they offer a temporary hold option on your membership.
Search for Promotions: Mention any recent promotional offers you’ve seen; sometimes it can lead to perks or discounts instead of cancellation.
Leverage Social Media: Post on Twitter or Facebook tagging their official account if you're facing difficulties; public visibility can prompt quicker responses.
Know Your Billing Cycle: Cancel right before the billing date to avoid unexpected charges.
Document Everything: Keep a log of your communications and responses, including names and timestamps.
Follow Up: If you don’t receive confirmation, follow up within a few days to ensure the cancellation was processed.
Why Do People Request Refunds from Hotstar
High subscription cost compared to alternatives.
Lack of desired content or insufficient variety.
Technical issues such as buffering or app crashes.
Poor customer service experiences.
Content availability varies by region.
Frequent ads disrupting viewing experience.
Change in viewing habits or interests.
Temporary financial constraints or budgeting.
Switching to another streaming service that offers better value.
Not enough original programming or exclusive content.
Hotstar Refund Script
Script
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Dear Hotstar, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Hotstar Refund Policy
Hotstar's membership can be canceled at any time through the account settings under the "Subscription" section. Once canceled, access to content will remain active until the end of the current billing period, after which no further charges will apply.
The Easiest Way to Get a Hotstar Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Hotstar—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious that Hotstar may employ tactics like hiding the cancellation option within the settings, leading to frustration. While you can typically cancel at any time, watch for potential terms in their policy that might impose limitations or early-cancellation fees, especially if you're on a yearly subscription plan. Always read the fine print to avoid unexpected charges.
High subscription cost compared to alternatives.
Lack of desired content or insufficient variety.
Technical issues such as buffering or app crashes.
Poor customer service experiences.
Content availability varies by region.
Frequent ads disrupting viewing experience.
Change in viewing habits or interests.
Temporary financial constraints or budgeting.
Switching to another streaming service that offers better value.
Not enough original programming or exclusive content.
Account email address associated with the subscription
Password to log into the account
Subscription plan details (e.g., monthly or annual)
Payment method used for the subscription
Subscription confirmation number, if available
Reason for cancellation (some services may ask)
Last billing date to ensure no additional charges
Customer support contact information for assistance
Terms of service and cancellation policy
Before cancelling your Hotstar subscription, be aware that you'll lose access to a wide range of exclusive content, including popular series, movies, and live sports events. Additionally, any saved watchlists or viewing history might be permanently deleted, and you won't have the option to resume your subscription at the same rate if you decide to come back later. Ensure you check the billing cycle, as you may still have access until the end of your current billing period.
Hotstar's membership can be canceled at any time through the account settings under the "Subscription" section. Once canceled, access to content will remain active until the end of the current billing period, after which no further charges will apply.
Yes, you will need your password to cancel your Hotstar subscription. If you can’t remember your password, you can reset it by visiting this link: https://www.hotstar.com/reset-password. Once you have access to your account, you can easily manage your subscription.
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Hotstar subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Hotstar account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Hotstar online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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