JerkmateLive is a website that offers live adult webcam shows where users can watch and interact with performers. They offer a subscription called Jerkmate Premium, which does not have a monthly fee but requires a one-time small authorization charge on your credit or debit card to verify payment method, which is refunded within 7 to 14 days. Users can also buy and use "Gold" credits to pay for shows or send tips, with 1 Gold equaling $1. These charges appear on your billing statement discreetly.
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The cancellation process requires a user to send an email with specific details to customer service, which can be done relatively easily but is not instant or fully automated. Basic instructions are provided, and no mention of specific hurdles or extended response times indicates moderate ease.
Estimated Time
On average, it takes
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minutes to cancel a jerkmatelive subscription.
How to Cancel jerkmatelive: Step by Step
If you purchased through the website:
- Log in to your account on jerkmatelive.com.
- Navigate to My Account section.
- Locate your Premium membership information.
- Click on the option to cancel your subscription.
- Alternatively, you can email customer support at supportteam@jerkmatelive.com to request cancellation.
- Include your log-in name, full name, and the last four digits of your credit/debit card.
- Specify that you wish to cancel your membership.
- Confirm any prompts to finalize the cancellation.
If you purchased through a mobile app:
- Open the app on your mobile device.
- Sign in to your account.
- Find the settings or account section.
- Look for the option to manage subscriptions.
- Select your subscription and choose to cancel.
- Follow the on-screen prompts to complete the cancellation.
Tips & Tricks for Canceling jerkmatelive
- Use firm and clear language: Always state "I want to cancel my subscription" at every interaction without deviation.
- Contact multiple channels: Use email support, live chat, and any available customer service numbers to push your cancellation through.
Request confirmation: Demand a written confirmation of your cancellation to have proof, either by email or chat transcript.- Escalate if needed: If initial support is unhelpful, threaten or proceed with a chargeback or dispute through your bank.
- Time your cancellation: Attempt to cancel within the first 48 hours to avoid automatic billing cycles.
- Pause payment method: If you cannot cancel officially, pause or cancel the payment card used to stop recurring charges.
- Document every interaction: Keep records of emails, chats, and phone calls as evidence if disputes arise.
- Be persistent and polite: Politeness combined with persistence tends to yield better results than aggression.
jerkmatelive Customer Service Info
If you need assistance, here's how you can get in touch with jerkmatelive's support team.
Cancel jerkmatelive Script
Script
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Dear JerkMateLive Team,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription. Due to personal reasons and changes in my circumstances, I find that I can no longer maintain my membership at this time.
I would appreciate your assistance in processing this cancellation at your earliest convenience. Please confirm the cancellation and let me know if there are any further steps I need to take.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
JerkmateLive allows you to cancel your premium membership subscription either directly from the "My Account" page or by emailing their Customer Service with your details (log-in name, full name, and last 4 digits of your payment method). Once canceled, your membership remains active until the end of the current 30-day billing period, after which it expires without further charges.
To cancel your subscription for JerkmateLive (jerkmatelive.com), you do not necessarily need your password if you choose to cancel by emailing their support team. You can send an email to supportteam@jerkmatelive.com with your login name, full name, and the last 4 digits of your credit or debit card number to terminate your membership. However, if you want to cancel directly through the website under "My Account," you will likely need your password to log in. If you need to reset your password to access your account, you can do so at the password reset page: https://jerkmate.com/account/requestNewPassword.
- No exclusive content: Users complain about lack of unique or new content, encountering mostly looped videos.
- Frequent bogus charges: Customers report unexpected or repeated charges on their accounts.
- Unclear subscription terms: Users claim being automatically enrolled in monthly subscriptions without clear notification or consent.
- Difficulty cancelling subscriptions: Customers struggle with canceling subscriptions or recurring charges.
- Unhelpful or rude customer service: Complaints about poor customer support, especially around refund requests and billing issues.
- Popups and intrusive ads: Some users complain about constant popups while using the site.
- Allegations of false advertising: Claims that the service does not deliver what is promised in advertisements.
- Concerns about ethical treatment of performers: Some users allege exploitation of performers and raise ethical concerns, which leads them to ask for refunds.
JerkmateLive allows cancellation of its premium membership at any time, with the membership expiring at the end of the current 30-day billing period. There are no indications of contracts, lock-ins, early-cancellation fees, or other gimmicks preventing immediate cancellation, although cancellation requires a notice to customer service via email with specific account details. Be aware that the service does not charge a monthly fee for basic services, but you need to explicitly cancel the paid membership to stop the renewal.
Before canceling your JerkmateLive subscription, know that you should contact their support directly via email, live chat, or phone to request cancellation and refunds if applicable. Once cancelled, you will lose access to all premium content and features exclusive to subscribers immediately after the billing period ends. It is important to cancel before the next billing cycle to avoid unwanted charges, and keep records of your cancellation attempts as difficulty in cancelling has been a common complaint. Refunds typically take 5-7 business days to process, but the site does not provide a detailed refund policy, so contacting customer support is recommended for any specific questions.
- Account email address associated with the jerkmatelive.com subscription
- Payment method used (e.g., credit/debit card or JerkmateLive gift card)
- Last four digits of the card or relevant payment identifier (if applicable)
- Charge date and transaction amount of the subscription payment you wish to cancel or dispute
- Explicit request for cancellation or refund (clear statement of intent)
- Reason for the cancellation or refund request (e.g., accidental renewal, lack of usage, billing issue, content not as expected)
- Evidence of previous cancellation attempts (if disputing additional charges)
- Gift card terms (if paid with JerkmateLive gift card)
- Confirmation message or reference number (once cancellation is processed)
- Contact information (for support follow-up: email, phone, or live chat)
We've actually written a step by step guide on how to get a refund from jerkmatelive. Check it out!
The Easiest Way to Cancel jerkmatelive
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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