Joyous is a company that offers an affordable monthly subscription treatment for depression and anxiety using very low doses of ketamine. For $129 a month, they send you a personalized supply of medication right to your home, along with daily and weekly check-ins to track your progress. You also get access to mental health resources, a supportive patient community, and help from their Care Team. So if you see charges from Joyous, it’s likely for your monthly treatment and support program that helps you manage your mental health at home.
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The cancellation process for Joyous involves contacting the Care Team via text or email and completing a short survey. This is a straightforward process with no long-term commitments, but requires a small interaction and form submission, making it relatively easy.
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How to Cancel Joyous: Step by Step
If you purchased through Joyous Team:
- Contact the Joyous Care Team via text at 844-774-0909 or email at care@joyous.team.
- Wait for a response from the Care Team—they will send you a short survey to gather feedback on your cancellation.
- Complete and submit the survey when prompted. This survey helps update your medical chart.
- Once the survey is submitted, your subscription will be canceled.
- You will receive a confirmation of your cancellation. Make sure to check your messages for this confirmation.
- You will not be charged for the next month as long as no refill has been sent out yet.
Tips & Tricks for Canceling Joyous
- Always request cancellation by emailing care@joyous.team or texting 844-774-0909, as users confirm these as the primary channels.
- Obtain and save an email confirmation of your cancellation request as proof to prevent future charges.
- Persistently follow up by replying to emails and texts multiple times if you get no response; repeated reminders can eventually get attention.
- Attempt cancellation before the next billing cycle or shipment to avoid being billed for another month.
- Consider pausing subscription as a temporary measure if cancellation is ignored; some users mention the company suggesting this instead.
- If email or texting fails, stop payments by canceling, freezing, or replacing your credit card to prevent future charges.
- Disputing charges through your credit card company can be effective but may be refused if considered a recurring authorized payment.
- Send a backdated certified letter stating your cancellation attempt and reference physician care to escalate if necessary.
- Do not return leftover medication; dispose of it properly using drug disposal kits or pharmacy take-back programs.
- Users warn the cancellation process is frustrating and slow, requiring patience, persistence, and readiness to escalate through formal complaints if needed.
Joyous Customer Service Info
If you need assistance, here's how you can get in touch with Joyous's support team.
Cancel Joyous Script
Script
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Subject: Subscription Cancellation Request
Dear Joyous Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription due to personal reasons that no longer allow me to utilize your services effectively. I appreciate the support and services provided so far, but it is best for me to discontinue my membership at this time.
Please let me know if there is any information you need from my side to process this request. Thank you for your understanding.
Best regards,
Frequently Asked Questions
Joyous subscriptions can be canceled anytime before a refill is sent out, and cancellation takes effect at the end of the current or next subscription period based on the last service or refill date. To cancel, you must email care@joyous.team by 9 A.M. US Eastern Time within one business day after the renewal date; otherwise, Joyous may charge you for the next period and cancel in the following one.
To cancel your subscription with Joyous (joyous.team), you do not necessarily need your password. You can reach out to their Care Team via text at 844-774-0909 or email care@joyous.team to request cancellation. There is no indication that password verification is required for this process. However, if you do need to reset your password for any account access purposes, you can likely do so through their main website at joyous.team by following the standard account recovery options.
- Difficulty in cancellation: Users report that cancelling the Joyous membership is a multi-step process and can be complicated.
- Lack of responsiveness: Customers complain about no response to cancellation requests via phone, email, or text.
- Unexpected subscription cancellations: Some users experience sudden discharge and immediate cancellation of subscription without prior notice, leading to dissatisfaction.
- Request for refunds: Customers seek refunds following dissatisfaction or subscription issues.
- Fear of continued billing: Concerns about ongoing charges if cancellations are not processed properly.
- Service refusal or account deactivation: Joyous may refuse service or cancel subscriptions for reasons not always clearly communicated to the user.
Joyous does not have any long-term contracts, lock-ins, or early-cancellation fees, allowing you to cancel your subscription at any time. However, you must cancel before the next refill is sent out, and you need to notify them by email no later than 9 A.M. US Eastern Time within one business day after the renewal date to avoid being charged for the next subscription period. If you miss this cancellation window, they may charge you for the upcoming period and only cancel at the end of that period. So, the key thing to watch out for is the strict timing requirement for cancellation to avoid extra charges.
Before canceling your Joyous subscription, know that it is a monthly subscription with no long-term commitment, so you can cancel anytime by contacting the Care Team via text or email. Upon cancellation, you will be asked to complete a short survey about your reasons for leaving, which helps your provider update your medical chart and give guidance on safely stopping the treatment. After submitting the survey, Joyous will review your cancellation request and send you a confirmation. Importantly, you will not be charged for the next month as long as a refill has not yet been sent out. When you cancel, you lose access to the monthly ketamine treatment and related support services provided under the subscription.
- Access to your User Account (login credentials: email and password)
- Email address associated with your account
- Contact the Joyous Care Team via text (844-774-0909) or email (care@joyous.team)
- Request for cancellation (explicitly stating your intention to cancel)
- Response to a short survey or questions about why you’re canceling, for updating your medical chart
- Submit cancellation request before next refill is sent to avoid additional charges
- If desired, request deactivation of your account separately (cancellation of subscription does not delete your account)
- Wait for confirmation of cancellation from the Care Team
We've actually written a step by step guide on how to get a refund from Joyous. Check it out!
The Easiest Way to Cancel Joyous
If you’re frustrated trying to cancel your subscription, membership, or bill from Joyous—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Joyous?
Joyous, Joyous Therapy, Joyous Team
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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