1 - Email hello@kilo.health to request cancellation.
2 - Include a screenshot of your most recent invoice or payment confirmation.
3 - Answer the following questions in your email:
What is the email address you used to register for the product?
4 - What is the product that you bought?
5 - Wait for a response from Kilo Grupe confirming your cancellation.
Kilo Grupe is a company that creates digital health and wellness apps designed to help people manage their health, like diabetes, mental health, and heart health. One of their apps, Klinio, offers subscription plans that users pay for monthly or for longer periods like 3, 6, or 12 months, with prices ranging from $33 a month to $396 a year. So if you're seeing charges from Kilo Grupe, it's probably for a subscription to one of their health apps that helps you manage your wellness in an easy and personalized way. They aim to make health management simple and accessible through their digital solutions.
The user has to send an email with specific information including a screenshot of the invoice and wait for a response, which adds complexity and delay to the cancellation process compared to an immediate online cancellation option.
Estimated Time
On average, it takes 35 minutes0035 minutes to cancel a Kilo Grupe subscription.
How to Contact Kilo Grupe
If you need assistance, here's how you can get in touch with Kilo Grupe's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Tips and Tricks for Getting a Kilo Grupe Refund
Cancel early in the billing cycle to avoid being charged for the next period.
Document every interaction with customer service including chats, emails, and phone calls as proof of cancellation attempts.
Use firm but polite language emphasizing your legal right to cancel and your intent to dispute charges if necessary.
Insist on a confirmation number or email that your subscription or payment has been cancelled.
Escalate to supervisors or higher-level reps if initial customer service refuses to cancel.
Dispute charges with your bank or credit card company after demonstrating attempts to cancel the subscription directly.
Cancel the payment method (credit/debit card) if all else fails, but be aware some companies use reoccurring billing on new cards automatically.
Monitor your statements closely post-cancellation for any surprise charges and dispute them promptly.
Leverage social proof: mention that you have seen complaints online about billing issues and bad cancellation policies.
Request refunds firmly for any unauthorized or unwanted charges, and be persistent.
Why Do People Request Refunds from Kilo Grupe
Unauthorized charges appearing on customer accounts without their consent.
Recurring billing issues where customers were charged multiple times or after canceling services.
Lack of received services or products despite payments being made.
Difficulty in obtaining refunds or resolution from the company or payment platforms.
Unclear or unexpected subscription charges leading to confusion about payments.
Perceived fraudulent activity or scams involving the company charging PayPal or other payment methods.
Partial refunds given leading to dissatisfaction and requests for full refunds.
Kilo Grupe Refund Script
Script
Copy
Dear Kilo Grupe, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About Kilo Grupe
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Kilo Grupe Refund Policy
Kilo Grupe's subscription cancellation policy requires members to email their cancellation request to support@kilogrupe.com. They ask for the email used for registration, details of the purchased product, and preferably a screenshot of the most recent invoice or payment information to process the cancellation efficiently. They will respond to the request as soon as possible.
Get help with your refund
"This app saved me $127 in minutes"
The Easiest Way to Get a Kilo Grupe Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Kilo Grupe—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
Kilo Grupe uses automatic subscription renewals that keep charging you unless you actively cancel. To cancel, you need to email their support with proof of payment and subscription details, which can be cumbersome and slow. There are no clear upfront contracts or fees detailed, but the process can be frustrating and require persistence, as customers report needing repeated attempts and potential disputes through PayPal or banks to stop charges or get refunds.
Unauthorized charges appearing on customer accounts without their consent.
Recurring billing issues where customers were charged multiple times or after canceling services.
Lack of received services or products despite payments being made.
Difficulty in obtaining refunds or resolution from the company or payment platforms.
Unclear or unexpected subscription charges leading to confusion about payments.
Perceived fraudulent activity or scams involving the company charging PayPal or other payment methods.
Partial refunds given leading to dissatisfaction and requests for full refunds.
Email address used for registration
Product or subscription name you wish to cancel
Screenshot of your most recent invoice or other payment information
Reason for cancellation (including if it was an automatic renewal, unused service, or unauthorized charge)
Subject line indicating refund/cancellation request in your email (if requesting by email)
Purchase channel (whether via PayPal or directly through Kilo Grupe's website)
Clear, polite, and firm message when contacting support
Any relevant complaint details or grounds for your request
Before cancelling your subscription with Kilo Grupe, be aware that you need to contact them via email at hello@kilo.health with your registration email and product details. It helps to include a screenshot of your latest invoice for a smoother process. Keep in mind that once you cancel, you will lose access to the specific product or service you subscribed to through them. There may be no immediate online cancellation option, so plan accordingly to avoid unwanted charges.
Kilo Grupe's subscription cancellation policy requires members to email their cancellation request to support@kilogrupe.com. They ask for the email used for registration, details of the purchased product, and preferably a screenshot of the most recent invoice or payment information to process the cancellation efficiently. They will respond to the request as soon as possible.
To cancel your subscription with Kilo Grupe, you need to email them at hello@kilo.health with your subscription details such as your registered email and product information. There is no mention of needing your password for cancellation, so it appears you can cancel without it. However, providing your payment or invoice details helps with the process. If you do need to reset your password, you can visit kilogrupe.com, but password reset instructions are not specifically detailed on the site.
We've actually written a step by step guide on how to get a refund from Kilo Grupe. Check it out!
The cancellation process typically takes about 35 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Kilo Grupe subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Kilo Grupe account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Kilo Grupe online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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