Kobo is a company that offers a subscription service called Kobo Plus, where you can read and listen to a huge selection of eBooks and audiobooks for a monthly fee. They have different plans: one lets you read both eBooks and listen to audiobooks for $9.99 a month, while others let you choose just eBooks or just audiobooks for $7.99 a month. You can try it free for 30 days and can read or listen offline on their app or eReader. So, if you see a charge from Kobo, it might be from a Kobo Plus subscription giving you access to lots of books anytime.
Cancelling a subscription on Kobo is relatively straightforward because the cancellation option is clearly accessible via the user's account settings on Kobo.com with step-by-step instructions provided. Users only need to navigate to 'My Account' and 'My Subscriptions' and follow simple on-screen prompts to cancel, which keeps the process user-friendly and quick.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Kobo subscription.
How to Cancel Kobo: Step by Step
If you purchased through Kobo:
Go to kobo.com and sign in to your Kobo account.
Click My Account at the top of the screen.
Click My Subscriptions to see the details of your Kobo Plus subscription.
To cancel your subscription:
Click Cancel this subscription.
Click Yes, cancel subscription.
Note that you'll no longer have access to your Kobo Plus books after cancellation.
How to Contact Kobo
If you need assistance, here's how you can get in touch with Kobo's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
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Loss if you keep paying
-$0
$800
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Get help with your refund
"This app saved me $127 in minutes"
Tips and Tricks for Getting a Kobo Refund
Navigate carefully: Go to Kobo website, then My Account, then My Subscriptions to find cancellation options.
Immediate cancellation caution: Cancelling Kobo Plus or audiobook subscriptions often immediately revokes full access to downloaded content or converts them to previews.
Subscription credit retention: Some users advise subscribing, getting monthly credits for books, cancelling immediately to keep the credited books, and re-subscribing later without losing previously obtained books.
Escalation dead ends: Attempts to escalate to supervisors or higher support levels during cancellation often lead to dead ends with unavailability of supervisors and general poor support responsiveness.
Timing matters: Canceling right after receiving credits or within trial periods is a common technique to maximize value without ongoing charges.
Hold firm and insist: Users report that being persistent and clear about cancellation intentions can help; some mention customer service agents using delaying tactics or stating supervisors are unavailable.
Alternative options: Some users recommend comparing alternatives like borrowing audiobooks from libraries to avoid subscription hassles.
Expect communication delays: Cancellations or refunds may require email confirmation or waiting periods due to internal escalation processes.
Why Do People Request Refunds from Kobo
Poor customer service with unhelpful and slow responses.
Technical issues such as devices freezing or not working properly.
Difficulty with refunds or rigid refund policies that disappoint customers.
Subscription content loss when cancelling, as access to books ends immediately upon cancellation.
Multiple or unexpected billing causing frustration with charges.
Shipping delays and lack of clear communication regarding orders.
Limited free trial eligibility causing dissatisfaction for repeat subscribers.
Preference for buying from other retailers due to better return policies and customer service.
Kobo Refund Script
Script
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Dear Kobo, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Kobo Refund Policy
Kobo allows you to cancel or renew your Kobo Plus subscription directly on the Subscriptions page on kobo.com by going to My Account > My Subscriptions and selecting "Cancel this subscription." Once canceled, you will no longer have access to Kobo Plus books, and if you renew, you are charged monthly as long as you remain subscribed. Note that free trials are limited, with no second free trial available upon renewal or new purchase.
The Easiest Way to Get a Kobo Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Kobo—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
When cancelling a Kobo subscription, be aware that any membership fees already paid are non-refundable. Also, cancelling the subscription will remove the associated digital content from your devices immediately. There are no long-term contracts or early cancellation fees, and you can typically cancel your subscription at any time via your Kobo account, but you will lose access to the content once cancelled.
Poor customer service with unhelpful and slow responses.
Technical issues such as devices freezing or not working properly.
Difficulty with refunds or rigid refund policies that disappoint customers.
Subscription content loss when cancelling, as access to books ends immediately upon cancellation.
Multiple or unexpected billing causing frustration with charges.
Shipping delays and lack of clear communication regarding orders.
Limited free trial eligibility causing dissatisfaction for repeat subscribers.
Preference for buying from other retailers due to better return policies and customer service.
Kobo account login credentials (email address and password)
Access to your My Subscriptions page via My Account on kobo.com
Knowledge of the subscription plan you wish to cancel (e.g. Kobo Plus, audiobooks)
Billing information (credit card details may be needed to verify identity)
Mailing address associated with your billing profile (for verification if required by support)
Access to the email address used for your Kobo account (in case of confirmation or communication)
Ability to follow onscreen instructions or communicate with Kobo customer support if a problem occurs
Before cancelling a Kobo subscription or membership, know that if you cancel Kobo Plus, you will immediately lose access to all Kobo Plus books available to you through the subscription. However, any audiobooks you've purchased outright remain in your account even after cancelling the audiobook subscription. Audiobook credits you may have left are valid for six months post-cancellation but are non-refundable, so it's best to use them before you cancel. Remember, you cannot get a second free trial if you re-subscribe later, and cancellation is done through your Kobo account on the My Subscriptions page.
Kobo allows you to cancel or renew your Kobo Plus subscription directly on the Subscriptions page on kobo.com by going to My Account > My Subscriptions and selecting "Cancel this subscription." Once canceled, you will no longer have access to Kobo Plus books, and if you renew, you are charged monthly as long as you remain subscribed. Note that free trials are limited, with no second free trial available upon renewal or new purchase.
Yes, you do need your password to cancel your Kobo subscription. To manage or cancel your Kobo Plus subscription, you must sign in on kobo.com with your username and password, then go to My Account > My Subscriptions to cancel. If you don't remember your password, you can reset it at this link: https://www.kobo.com/reset-password.
We've actually written a step by step guide on how to get a refund from Kobo. Check it out!
The cancellation process typically takes about 3 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Kobo subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Kobo account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Kobo online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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