Perlego offers an online subscription service for accessing a large library of books. You can choose a monthly, semesterly (every 4 months), or yearly plan, with the yearly plan saving you 30% compared to monthly payments. Subscriptions auto-renew on the chosen schedule, but you can cancel anytime to prevent future charges and still access books until the end of the paid period. If you see charges from Perlego, it's likely for your subscription, and you can manage plans or request invoices through their support.
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The cancellation process involves straightforward steps accessible via the website account settings, with clear instructions and confirmation email, and does not require complex actions or waiting times, making it very easy for consumers to cancel their subscriptions.
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minutes to cancel a Perlego subscription.
How to Cancel Perlego: Step by Step
If you purchased through Perlego.com:
- Log in to your Perlego account on the website.
- Navigate to the Subscription tab in your account settings.
- Click the dropdown next to Manage.
- Select the Cancel subscription button.
- Confirm the cancellation when prompted.
- Check your email for a cancellation confirmation message.
- Note: You will retain access to your subscription until the end of your current billing cycle after cancellation.
Tips & Tricks for Canceling Perlego
- Attempt cancellation early, ideally before trial or renewal date, to avoid charges.
- Use clear and firm language in emails or chat; explicitly state your desire to cancel and request confirmation.
- Document all interactions with support, including screenshots and email copies.
- If the website settings or account tab is inaccessible, escalate by emailing customer support directly multiple times.
- If cancellation fails, contact your credit card issuer to dispute charges or initiate a chargeback. Many users succeeded this way when Perlego did not respond or did not cancel the subscription.
- Be persistent and try different devices or browsers to access account settings as technical issues are common.
- Request refunds within 14 days of payment for a higher chance of success, but if denied, escalate to credit card dispute.
- Do not cancel dispute or chargeback claims prematurely; wait until you receive refund confirmation.
- Follow up repeatedly if charges continue despite cancellation attempts.
- Timing is critical: try to cancel before next billing, and initiate disputes promptly within chargeback windows.
Perlego Customer Service Info
If you need assistance, here's how you can get in touch with Perlego's support team.
Cancel Perlego Script
Script
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Dear Perlego Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to changes in my personal circumstances, I am unable to continue with the service at this time.
I appreciate the content you offer, but I must prioritize my current commitments.
Thank you for your understanding, and I look forward to your confirmation of the cancellation.
Best regards,
Frequently Asked Questions
Perlego's subscription cancellation policy requires users to cancel their subscription through the Subscription tab on their website account settings. After cancellation, no further charges will occur, and access continues until the end of the paid billing cycle. Refunds are not automatic but can be requested within a 14-day period by contacting customer support. Institution-provided subscriptions cannot be canceled and will expire automatically after a year. Cancellation cannot be done via the app and must be done on a browser.
Yes, you need your Perlego account password to access your account settings on the website in order to cancel your subscription. You manage the cancellation by going to the Subscription tab in your account settings, then choosing the Cancel subscription option. If you've forgotten your password, you can reset it at Perlego's password reset page here: https://www.perlego.com/password-reset. This ensures you can access your account securely and complete the cancellation process.
- Difficulty in cancellation process: Users report not being able to easily find or use the cancellation option, with account or subscription settings often inaccessible or unclickable.
- Automatic charges after cancellation attempts: Some users experienced being charged for months after attempting to cancel.
- Misleading or unclear signup/payment information: Payment details are not clearly disclosed upfront leading to surprise charges.
- Requirement of credit card details for free trial: Users feel this is a potential scam indicator and are uncomfortable providing payment information for a free trial.
- Limited content availability: Users sometimes find that the textbooks they need are not available in the Perlego library.
- App or interface bugs: Problems with the reading interface, such as buggy scrolling or navigation issues, frustrate users.
- Lack of refund or strict refund policy: Refunds are only issued within 14 days of first payment and not after, causing dissatisfaction for users who decide late to cancel.
- No automatic cancellation confirmation: Users report needing to follow up multiple times or even contact credit cards to stop billing.
- Lack of certain features: Absence of citation tools in the app hinders academic use.
- Variable experience across devices: Some users prefer desktop over mobile due to better functionality and features.
Perlego does not lock you into long-term contracts or impose early cancellation fees, so you can cancel your subscription at any time through their website. However, cancellation cannot be done via the app due to app store regulations. Once you cancel, you won't be billed further, but you retain access until the end of your current paid cycle. Refunds are not automatic and require contacting support within 14 days of your first payment, and only first-time purchases are eligible for a refund (renewals are not). Be cautious that institutional subscriptions can't be cancelled by users themselves and will expire or need revocation by the institution. Also, after cancellation, deleting your account will remove all saved data irreversibly.
Before cancelling your Perlego subscription, note that you will continue to have access to all your content and features until the end of your current paid billing cycle, after which your access will cease. You will lose the ability to read and access any downloaded books immediately after the subscription ends. Your reading progress, lists, highlights, and notes are saved and accessible only if you reactivate your subscription later. Cancellation must be done via the website, not through the app, to ensure billing stops correctly; also, deleting your account after cancellation will permanently erase all saved data and cannot be reversed. If you want to cancel, do so before your renewal date to avoid being charged for the next cycle.
- Email address linked to your Perlego account
- Account password (to access account settings)
- Full name or name on the account
- Access to the Subscription tab in account settings (on the Perlego website, not the app)
- Method of payment used (last 4 digits of card, type of card, expiry date) if contacting support about a charge
- Date and amount of most recent transaction
- Confirmation email (to verify cancellation)
- Institution details (if your account was provided by an institution)
- Contact information for customer support (if requesting a refund or if you have issues)
We've actually written a step by step guide on how to get a refund from Perlego. Check it out!
The Easiest Way to Cancel Perlego
If you’re frustrated trying to cancel your subscription, membership, or bill from Perlego—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Perlego?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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