Life360 is a family location app that helps you keep track of where your family members are in real time. It offers a free version with basic location sharing, but also has paid subscription plans that add extras like crash detection, emergency SOS alerts, roadside assistance, and stolen phone protection. So if you see a charge from Life360, it's likely for one of these subscription plans that give you extra safety and convenience features beyond just tracking locations. The app is designed to help families stay safer and stay connected easily.
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The cancellation process is fairly straightforward with clear steps provided for different platforms (Android, iOS, Google Play, App Store, Life360.com). The user must navigate through a few menus and confirm cancellation, but it does not require contacting support or complex steps, making it relatively easy.
Estimated Time
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5 minutes
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minutes to cancel a Life360 subscription.
How to Cancel Life360: Step by Step
If you purchased through Life360.com:
- Log into your account on Life360.com.
- Tap on Manage Membership.
- Tap on Cancel Subscription.
If you purchased through the App Store (iOS):
- Open the App Store app.
- Tap on your name at the top of the screen.
- Tap on Subscriptions.
- Select Life360.
- Tap on Cancel Subscription.
If you purchased through Google Play (Android):
- Open the Google Play Store app.
- Tap on your Profile Icon at the top right.
- Select Payments & subscriptions.
- Tap on Life360.
- Tap on Cancel Subscription.
Tips & Tricks for Canceling Life360
- Cancel during the free trial period immediately after subscribing to avoid being charged.
- Try cancelling via the platform you used for purchase such as Apple App Store or Google Play Store rather than Life360 directly.
- If cancellation fails on phone app, try using a computer and iTunes or Play Store website for more control.
- Restart your device and update the app if cancellation buttons or options freeze or disappear.
- Use indirect language or partial personal details when contacting support to avoid scripted or automated replies.
- Send cancellation requests in writing such as by email or app support form to have a record of your communication.
- Escalate by requesting supervisor or higher level support if the first level refuses to cancel or stalls the request.
- Wait for billing cycle end before cancelling to allow time for processing and reduce chances of unexpected charges.
- Turn off auto-renewals as soon as possible, this helps to avoid surprise charges later.
- Use app settings like location or notifications toggles to reduce usage frustration while finalizing cancellation.
Life360 Customer Service Info
If you need assistance, here's how you can get in touch with Life360's support team.
Cancel Life360 Script
Script
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Dear Life360 Team,
I hope this message finds you well. I am writing to formally request the cancellation of my Life360 subscription. After careful consideration, I have decided to discontinue my membership due to changes in my personal circumstances that no longer necessitate the use of your services.
Please confirm the cancellation at your earliest convenience, and let me know if there are any further actions I need to take on my end.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
Life360 memberships can be canceled anytime using the same method as the original subscription (Apple App Store, Google Play Store, or Life360.com). Canceling the app or account does not cancel the membership; cancellation must be done through account settings or the associated app store subscription manager. There are no refunds for unused subscription time, and cancellation remains effective until the end of the paid period.
To cancel your Life360 subscription, you generally need to be logged into your account using your password, as cancellation requires accessing your account settings through the app or Life360.com. There is no option to cancel without signing in or authentication, so the password is necessary. If you have forgotten your password, you can reset it at this URL: https://idp.life360.com/memberArea (select 'I Forgot My Password'). This ensures you regain access to your account and can manage or cancel your subscription easily.
- Privacy Concerns: Discomfort with constant location tracking seen as invasive to personal space and privacy.
- Lack of Usefulness: Users do not find the app's family safety features helpful enough to justify the cost.
- High Costs: Subscription prices perceived as too expensive relative to the quality of service offered.
- Poor Customer Support: Complaints about unhelpful AI bots, lack of human assistance, and overall poor customer service experience.
- Difficult Cancellation Process: Users face confusing cancellation procedures, with some only able to cancel free trials via email and experiencing continued billing after cancellation.
- Technical Issues and Glitches: Frequent app glitches, failure to accurately locate family members, and malfunctioning crash alert notifications.
- False Security Promises: Some users feel the app is misleading, providing a false sense of security.
- Annoying Notifications: Frequent, intrusive system permission notifications without effective tracking alerts cause user frustration.
- Negative Advertising Experiences: Advertising practices unrelated to app functionality contribute to brand dissatisfaction.
Life360 allows you to cancel your subscription at any time, but deleting the app or your account does not cancel your membership. You must cancel through the original subscription method (Apple App Store, Google Play Store, or Life360.com). Be aware that no refunds are provided for unused subscription time after cancellation, and your subscription remains active until the end of the paid period. Additionally, Google Play Store users have the option to pause payments instead of canceling outright. There are no contracts or early cancellation fees, but the trickiest part is ensuring you cancel properly through the correct channel to avoid continued charges.
Before cancelling your Life360 subscription, know that deletion of your account or the app does not cancel your membership—you must cancel through the platform you originally subscribed on (Apple App Store, Google Play Store, or Life360.com). When you cancel, you will lose access to premium features such as extended location history (e.g., 30 days vs. 2 days in free), unlimited Place Alerts, Crash Detection with Emergency Dispatch, 24/7 Roadside Assistance, and Individual Driver Reports. Additionally, Life360 does not refund unused subscription time, but your current subscription remains active until the paid period ends. You also have the option to pause your membership instead of cancelling, depending on your subscription platform.
- Account login credentials (email and password) for Life360.
- Be the primary account subscriber – only the subscriber can cancel the membership.
- Access to the method used to subscribe (Apple App Store, Google Play Store, or Life360.com) – you must use the original method to cancel.
- Device with the Life360 app (if canceling via the app), or access to Life360.com/your account portal.
- Billing information (occasionally needed for verification or if updating billing details before cancellation).
- Reason for cancellation – you will be asked to provide one during the cancellation process.
- Email address associated with your account (for receiving confirmation of cancellation).
- Confirmation of cancellation – check your email for a cancellation confirmation and follow any required instructions.
- Subscription details, such as which plan you are canceling.
- Persistent charge support – if you still get billed, contact Life360 support and provide your account details.
- Note: Deleting your app or account does not cancel the subscription. No refunds for unused time after cancellation.
We've actually written a step by step guide on how to get a refund from Life360. Check it out!
The Easiest Way to Cancel Life360
If you’re frustrated trying to cancel your subscription, membership, or bill from Life360—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Life360?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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