Lifetime is a fitness and wellness company that offers different types of memberships giving you access to various clubs and amenities like workout floors, pools, classes, and even tennis courts. They have a Standard Membership with lots of perks like virtual training and swim lessons for kids, and a Signature Membership which adds unlimited group training and early registration for classes. They also offer a Digital Membership for $15 a month if you just want access to online classes. You might see charges from them if you have a membership subscription or if you use extra services like guest passes or club access upgrades.
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The cancellation process requires locating a 9-digit member number, logging into an account, and navigating several menu options to opt out. While the steps are clear and mostly online, the need for a specific member ID and multiple steps adds some complexity but is not overly difficult.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Lifetime subscription.
How to Cancel Lifetime: Step by Step
If you purchased through Credit Card or Direct Debit:
- Log into your Life Time account at my.lifetime.life.
- Hover over your name and select "View Account".
- Go to "Billing and Purchase History".
- Select "View Recurring Services".
- Choose the subscription you wish to cancel and follow the prompts to opt-out.
If you purchased through the Life Time App:
- Open the Life Time app on your device.
- Go to "My Account".
- Select "View Recurring Services".
- Choose the subscription you wish to cancel.
- Follow the prompts to confirm the cancellation.
If you purchased through Customer Service Phone:
- Call **800-897-4056**.
- Press option 3 to speak with a Customer Service Representative.
- Provide your 9-digit membership number when prompted.
- Request to cancel your subscription.
If you purchased through the Experience Life Magazine:
- Log into your account at myLT.life.
- Hover over your name and select "View Account".
- Go to "Billing and Purchase History".
- Select "View Recurring Services".
- Choose the "Experience Life" subscription and opt-out.
If you purchased through the automated phone line:
- Call **866-402-8754**.
- Enter your 9-digit membership number.
- Follow the prompts to cancel your subscription.
If you need assistance, here's how you can get in touch with Lifetime's support team.
Email
The email is not available.
Tips and Tricks for Getting a Lifetime Refund
- Request cancellation in person even if the policy states otherwise, as it is often required to meet a representative face-to-face.
- Bring a notarized letter to their registered office in Nassau, Bahamas for cancellation in some cases.
- Use the "moved out of town" tactic: Call and say you moved to a town without a Lifetime location. Provide a small town you researched that indeed has no gym presence to force cancellation over the phone.
- Escalate by demanding to speak with a manager when frontline staff refuse to process cancellation.
- Time your cancellation attempt towards the end of a billing cycle or membership period to avoid unnecessary charges.
- Call your bank while in the gym: If they say only the manager can process the cancellation, call your bank on the spot to stop payments, giving you leverage.
- Be firm and persistent: Be clear that you want the membership canceled and do not accept vague promises or delays.
- Consider asking about pausing the membership first: Users report pausing retains lower fees but check if rates may increase if you cancel and rejoin later.
- Prepare for potential penalties or fees: Some report months of penalties if canceling early but firm insistence can help reduce them.
Why Do People Request Refunds from Lifetime
- High monthly fees for plans, sometimes up to $275, make memberships expensive.
- Lack of interest or motivation to continue using the facilities.
- Different cancellation policies at each location can cause confusion and frustration.
- Termination fees if canceling within the first year of signing up.
- Mandatory 30-day notice period before cancellation takes effect can be inconvenient.
- Prorated fees for days after the membership renewal during the notice period.
- Desire for a refund if promotions or promises were not met.
- Relocation or moving far from the gym location.
- Health issues or medical reasons preventing gym use.
- Unsatisfactory customer service or gym experience.
Lifetime Refund Script
Script
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Dear Lifetime, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Lifetime Refund Policy
Life Time's membership cancellation requires a 30-day notice. Members are responsible for charges if billing occurs within that 30-day notice period. Additionally, memberships can be placed on hold for up to 6 months, but accounts must be paid in full before the hold takes effect, and add-ons like lockers are not included in the hold and must still be paid for.
The Easiest Way to Get a Lifetime Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Lifetime—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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