Lively provides phone service plans that include tracking minutes used each month, and then charges you based on your plan and any extra usage like longer calls or international calls. They send you a monthly bill that includes taxes, fees, and charges for any extra minutes or data you used beyond your plan. You can pay your bill online, over the phone, or by mail, and they offer automatic payments from your bank account or credit card. Basically, if you see a charge from Lively, it's likely for your phone service plan and any additional usage beyond what your plan covers.
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Cancellation on lively.com primarily requires calling customer support during specified hours or using an online cancellation form found after signing into the account. The process is straightforward but may require waiting on a call or navigating the account dashboard, making it mildly easy for consumers.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Lively subscription.
How to Cancel Lively: Step by Step
If you purchased through Lively.com:
- Sign in to your Lively account at lively.com/myaccount.
- Locate the cancellation form on your overview dashboard.
- Complete the cancellation form and submit it.
- If you prefer to cancel via phone, call 800-733-6632 during customer service hours:
- Weekdays: 7 a.m.–10 p.m. ET
- Weekends: 9 a.m.–6 p.m. ET
- If you are canceling phone service and wish to keep your current number, calling is required.
If you need assistance, here's how you can get in touch with Lively's support team.
Tips and Tricks for Getting a Lively Refund
- Call customer service directly and clearly state you want to cancel the service immediately; avoid vague language.
- Request to speak to a supervisor or higher escalation point if the first representative is unhelpful or refuses cancellation.
- Document the cancellation request including date, time, representative name, and cancellation confirmation number, if provided.
- Be firm and persistent—some users reported needing multiple calls to successfully cancel.
- Cancel just before a new billing cycle starts to avoid getting charged for the next period, as billing may be backdated or pre-billed.
- Avoid using the phone or service after cancellation request to prevent claims of usage that block refunds.
- File complaints with consumer protection agencies like BBB if the company refuses refunds or cancels improperly; mention this escalation in calls.
- Use language emphasizing immediate cancellation and refund if service is not usable, especially if the device or service is faulty.
- Check if cancellation can be done online or via email for easier documentation and proof.
- Be aware of warranty and refund policies, but focus on your consumer rights if treated unfairly.
Why Do People Request Refunds from Lively
- High monthly cost compared to usage or budget constraints
- Infrequent or no use of the phone service, making it unnecessary
- Billing issues such as unauthorized or continued charges after cancellation
- Dissatisfaction with the service features or coverage, especially GPS locate or emergency features
- Switching to a different provider for better pricing or service options
- Difficulty in managing subscription or canceling the plan online
- Device or plan not meeting expectations especially for seniors needing simple, reliable service
- Affordability concerns leading to the need to cut expenses
Lively Refund Script
Script
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Dear Lively, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Lively Refund Policy
Lively's membership subscription cancellation policy requires customers to call their Customer Care team at 800-733-6632 to cancel or change plans, especially if they want to keep their current phone number. Alternatively, if the service was purchased on Lively.com, cancellations can be done through a cancellation form available by signing into the online account. Customer Care is available weekdays 7 a.m.–10 p.m. ET and weekends 9 a.m.–6 p.m. ET.
The Easiest Way to Get a Lively Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Lively—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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