Lively ~ Cycle is a period and cycle tracking app that helps users keep track of their menstrual cycles, fertile days, and overall reproductive health. They offer a subscription service that automatically renews, and users will be billed through their app store accounts (like Apple or Google Play) unless they cancel it at least 24 hours before the renewal date. This billing covers access to premium features that enhance the tracking experience, such as more detailed insights and syncing across devices. So if you're seeing a charge from Lively, it's likely for this ongoing subscription to the app's advanced features.
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Cancellation can be done by calling customer service during specified hours or via an online account cancellation form if purchased on Lively.com, which is relatively straightforward but requires time waiting for call or navigating the form.
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minutes to cancel a Lively ~ Cycle, Period tracker subscription.
How to Cancel Lively ~ Cycle, Period tracker: Step by Step
If you purchased through the Lively Cycle website:
- Sign in to your account on Lively.com.
- Go to your overview dashboard.
- Find and click on the cancellation form link.
- Complete the cancellation form and submit it.
If you purchased through the Apple App Store:
- Open the Settings app on your iPhone or iPad.
- Tap on your name at the top.
- Tap on "Subscriptions."
- Select the Lively Cycle subscription.
- Tap "Cancel Subscription" and confirm.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the profile icon in the top right corner.
- Tap "Payments & subscriptions."
- Select "Subscriptions."
- Select the Lively Cycle subscription.
- Tap "Cancel subscription" and follow the prompts to confirm.
If you need personal assistance:
- Call Lively Customer Care at 800-733-6632.
- Customer Care is available weekdays from 7 a.m. to 10 p.m. ET and weekends from 9 a.m. to 6 p.m. ET.
Tips & Tricks for Canceling Lively ~ Cycle, Period tracker
- Call during customer service's stated hours to ensure your request is received and processed (usually weekdays 7 a.m.–10 p.m. ET, weekends 9 a.m.–6 p.m. ET).
- Be prepared to speak live on the phone, as Lively requires calling to cancel if you want to keep your number.
- Be patient and allocate time—cancellations may take 15-20 minutes on the phone with possible hold times and repeated confirmation requests.
- Use clear and firm language—state you want to cancel your subscription without offering explanations to avoid retention pitches.
- Escalate to higher-level staff or mention filing complaints (e.g., BBB) if the initial representative is unhelpful or refuses a refund.
- Document your interactions with customer service, including names, times, and outcomes for evidence if disputing charges later.
- If cancellation fails, consider sending a certified letter demanding termination and documenting your cancellation requests.
- If charges continue, use credit card chargeback options as a last resort, explaining the cancellation attempts and any company obstruction experienced.
- Cancel just before your next billing cycle to prevent unwanted charges but allow enough time to talk to representatives.
- If purchased online, use the cancellation form in your account dashboard; otherwise, calling is mandatory.
- Insist politely but firmly on a refund for service issues, especially if the product was faulty or service was disrupted shortly after purchase.
Lively ~ Cycle, Period tracker Customer Service Info
If you need assistance, here's how you can get in touch with Lively ~ Cycle, Period tracker's support team.
Cancel Lively ~ Cycle, Period tracker Script
Script
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Dear Lively Cycle Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, due to recent financial adjustments, I am unable to continue my membership at this time. I appreciate the service you've provided, but I need to prioritize my expenses.
Thank you for your understanding, and please confirm the cancellation of my subscription at your earliest convenience.
Best regards,
Frequently Asked Questions
Lively Cycle's subscription policy states that all payments are nonrefundable, and there are no refunds or credits for subscription purchases whether fully or partially used. If you cancel your subscription, it will remain active until the end of the current billing period but will not renew afterward.
To cancel your subscription with Lively ~ Cycle, Period tracker, if you purchased directly on Lively.com, you can cancel online by signing into your online account and using the cancellation form on your dashboard, which would require your password to log in. Alternatively, you can cancel your plan by calling their U.S.-based Customer Care team at 800-733-6632, which does not explicitly require a password. If you need to reset your password to log in, you can do so via this link: https://lively.com/myaccount (look for the 'Forgot your password?' option).
- Privacy concerns about cycle data being shared with third parties, especially in states with strict anti-choice laws.
- Limited value in premium version: Many users find the premium content consists of generic tips easily found online and do not see the value in renewing the premium subscription.
- Uncertainty about premium worth: Users like the free version but are unsure if upgrading to premium is worthwhile.
- Concerns about refund process control: Lively's developers have limited control over refund decisions which are handled by Apple, leading to some frustration among users requesting refunds.
- Request for refunds due to dissatisfaction: Some users explicitly request refunds for the premium subscriptions if they find the app not meeting their expectations.
Lively ~ Cycle period tracker requires you to cancel your subscription either by calling their U.S.-based Customer Care team or through an online cancellation form if purchased on their website. While you can cancel at any time, there are no refunds or credits for any unused portion of the subscription once paid, and the subscription will continue through the end of the current billing period. This means you should be aware that you won't get refunds and might need to contact support to ensure cancellation, which could feel like a mild barrier.
Before cancelling your subscription to Lively ~ Cycle Period Tracker, know that you will lose access to any paid features and content associated with the subscription once the current billing period ends. However, you will still have access to those features through the end of the subscription period you have already paid for. Managing subscription and auto-renewal settings can be done through your account settings on the app store where you made the purchase. Also, consider that data syncing and premium functionalities may no longer be available after cancellation, so back up any important information if needed.
- Account username or email address associated with the Lively Cycle subscription
- Access to the app store account (Apple App Store or Google Play) used for the original purchase
- Knowledge of subscription management procedures for your platform (i.e., how to manage subscriptions in the App Store or Google Play)
- Password or authentication method required to access your app store account
- Date of next renewal or billing cycle to cancel in time
- Device with the application installed to ensure removal after cancellation
- Reason for cancellation (optional, but may be requested during the process)
- Receipt or proof of purchase (in case of disputes or if requested by support)
- Support contact information (email: support@livelycycle.com) in case you need direct assistance
We've actually written a step by step guide on how to get a refund from Lively ~ Cycle, Period tracker. Check it out!
The Easiest Way to Cancel Lively ~ Cycle, Period tracker
If you’re frustrated trying to cancel your subscription, membership, or bill from Lively ~ Cycle, Period tracker—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Lively ~ Cycle, Period tracker?
Lively ~ Cycle, Period tracker, Lively Cycle Syncing, Livelycycle.com, Lively App, LivelyCycle.com Charge
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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