The Ultimate Step by Step Guide to Cancelling a Lose It Subscription or Membership (loseit.com)
By
Bella K.
|
Published
July 17, 2025
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Updated
July 1, 2025
Lose It is a weight loss app that helps users track their food intake and exercise. They offer a free version with basic features, but their main service is the Premium subscription, which gives you more customization options, extra features, and helps you lose more weight on average. The Premium membership usually requires a paid subscription, often billed annually, and new users can try it free for 7 days. If you're seeing charges from Lose It, it's likely for this Premium subscription or a lifetime membership, both of which provide expanded benefits beyond the free version.
Canceling a Lose It subscription is relatively easy as it can be done through the platform where the subscription was originally purchased, either Apple App Store, Google Play, or directly on LoseIt.com. The instructions are clear and straightforward, typically involving a few taps or clicks to locate the subscription and cancel it, making the process user-friendly and quick.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Lose It subscription.
How to Cancel Lose It: Step by Step
If you purchased through Apple/iTunes:
Open the Settings app on your iPhone or iPad.
Tap your name.
Tap Subscriptions.
Tap the Lose It! subscription.
Tap Cancel Subscription.
If you purchased through Google Play:
On your Android device, go to Subscriptions in Google Play.
Select the Lose It! subscription you want to cancel.
Tap Cancel Subscription.
If you purchased through loseit.com:
Go to loseit.com from a web browser.
Click Login in the top right corner.
Enter your email and password, or Sign in with Apple.
Click the Settings gear icon to the right of Messages.
Click Purchases on the left-hand sidebar.
Click Cancel Subscription.
How to Contact Lose It
If you need assistance, here's how you can get in touch with Lose It's support team.
Check subscription origin: First identify if subscription was purchased via iOS, Android, website, or PayPal.
Cancel via platform: Cancel through the platform you subscribed on. For iOS, use iPhone settings; for PayPal, manage subscription in PayPal account.
Ignore website cancel button: Many report no cancel button on Lose It website subscription tab despite instructions.
Try app navigation workaround: On iOS app, go to profile pic, then Help Center, then Manage Subscription link to access cancellation.
Closing account won't cancel subscription: Do not rely on closing Lose It account as a cancellation method.
No credit card removal: Credit card data cannot be removed, so focus on subscription cancellation.
No direct email support: Support links often search website only; no working direct email contact.
Escalate via dispute: If unable to cancel, some users resort to disputing charges through PayPal or credit card providers.
Use firm, clear language: When contacting support or issuing disputes, be clear about cancelling subscription effective immediately.
Timing matters: Cancel before the billing cycle renews to avoid unwanted charges; some suggest trying right after renewal to avoid further fees.
Why Do People Request Refunds from Lose It
Auto-renewal without clear notice leading to unexpected charges.
Difficulty canceling subscriptions due to broken cancel links or unresponsive help centers.
Non-refundable annual payments making cancellations feel financially punitive.
Forced free trials that then transition into paid memberships without clear consent.
Toxic app experience due to unreliable or harmful calorie recommendations causing physical and mental distress.
Repetitive and persistent premium upgrade offers despite initial claims of the app being free.
Poor customer service support including automated responses and help loops without resolution.
Price and value concerns with paid versions not meeting user expectations or being worth the cost.
Membership scams or deceptive marketing perceived by some users over subscription management.
Lose It Refund Script
Script
Copy
Dear Lose It, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Lose It Refund Policy
Lose It! subscriptions cannot be paused, but you can cancel to stop the auto-renewing charge. Cancellation must be done through the platform where the subscription was originally purchased (Apple, Google Play, or loseit.com). Specific cancellation instructions vary based on the purchase platform but include steps like managing subscriptions on your device settings or through your account on loseit.com.
The Easiest Way to Get a Lose It Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Lose It—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Lose It subscriptions can be canceled at any time without lock-ins, contracts, or early cancellation fees, but you must cancel through the platform where you purchased the subscription (Apple, Google Play, or LoseIt.com). The main inconvenience is that subscriptions cannot be paused, so you should be aware to turn off auto-renewal promptly to avoid further charges. Refunds are limited, generally available only within 35 days of purchase on some platforms, and lifetime purchases are non-refundable.
Auto-renewal without clear notice leading to unexpected charges.
Difficulty canceling subscriptions due to broken cancel links or unresponsive help centers.
Non-refundable annual payments making cancellations feel financially punitive.
Forced free trials that then transition into paid memberships without clear consent.
Toxic app experience due to unreliable or harmful calorie recommendations causing physical and mental distress.
Repetitive and persistent premium upgrade offers despite initial claims of the app being free.
Poor customer service support including automated responses and help loops without resolution.
Price and value concerns with paid versions not meeting user expectations or being worth the cost.
Membership scams or deceptive marketing perceived by some users over subscription management.
Account login credentials (email and password used for Lose It)
Determine where you purchased your subscription (Apple/iTunes, Google Play, or loseit.com)
Access to your bank or credit card statement to identify the purchase platform if unsure (look for Apple, Google, or LoseIt.com billing entries)
Access to the device or platform you used to subscribe (e.g., iPhone/iPad for Apple, Android for Google Play, web browser for loseit.com)
Follow specific cancellation steps for the platform:
If Apple/iTunes: Open iOS Settings → Tap your name → Subscriptions → Lose It! → Cancel Subscription
If Google Play: On Android, open Google Play → Subscriptions → Lose It! → Cancel Subscription
If loseit.com: Log in at loseit.com → Settings gear icon → Purchases → Cancel Subscription
Confirmation of cancellation (look for confirmation email or expiration message, or ensure the subscription does not auto-renew)
Before cancelling your Lose It Premium subscription, know that you will lose access to all Premium features such as deeper insights and tracking options that help with personalized weight loss planning. You will still have access to basic features, but the advanced tools that enable better calorie tracking, goal setting, and analysis will no longer be available. Additionally, cancellation means your subscription benefits like priority support or special challenges may also end. It's important to consider these losses if you rely on Premium features for your weight management journey.
Lose It! subscriptions cannot be paused, but you can cancel to stop the auto-renewing charge. Cancellation must be done through the platform where the subscription was originally purchased (Apple, Google Play, or loseit.com). Specific cancellation instructions vary based on the purchase platform but include steps like managing subscriptions on your device settings or through your account on loseit.com.
If you purchased your Lose It! Premium subscription through the LoseIt.com website, you will need your password to log in and cancel the subscription online. You need to go to loseit.com, click Login, enter your email and password, then go to Settings > Purchases to cancel. If you don't remember your password, you can reset it here: https://secure.loseit.com/users/password/new. For subscriptions purchased via Apple/iTunes or Google Play, you cancel directly through those platforms, so no Lose It password is needed in those cases.
We've actually written a step by step guide on how to get a refund from Lose It. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Lose It subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Lose It account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Lose It online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
LOSEIT LOSEIT.COM Lose It! Premium LOSE IT SUBSCRIPTION
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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