Max.com is a streaming service where you can subscribe to watch movies, shows, and live sports. They offer three subscription plans: Basic with Ads at $9.99/month, Standard at $16.99/month which includes live sports and downloads, and Premium at $20.99/month with better video quality and more downloads. You might see charges from Max.com or through other providers like Amazon, Apple, or your TV provider, depending on how you subscribed. You can manage your subscription and billing through the Max app or your subscription provider.
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The cancellation process for Max subscriptions involves identifying the billing provider and following steps that vary depending on the provider. For WarnerMedia billed subscriptions, cancellation is straightforward through their website with a clear cancellation button. For third-party billed subscriptions, users must manage cancellations through the respective billing service, which can add complexity but is generally intuitive with provided instructions and confirmation emails.
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How to Cancel Max: Step by Step
If you purchased through Max directly:
- Go to max.com/subscription and sign in (if needed).
- Choose Cancel Your Subscription.
- Confirm your cancellation and take note of your expiration date.
If you purchased through Apple:
- On your iPhone/iPad, open Settings.
- Select Subscriptions.
- Select Max.
- Choose Cancel Subscription.
If you purchased through Google Play:
- Open the Play Store app.
- Select Payments & subscriptions.
- Select Max.
- Choose Cancel subscription.
If you purchased through Amazon Appstore:
- Go to Amazon.com/appstoresubscriptions.
- Sign in to your account.
- Select Max and choose to cancel the subscription.
If you purchased through Samsung TV:
- Go to samsungcheckout.com.
- Sign in to your account.
- Select Subscriptions.
- Find Max and choose Unsubscribe.
If you purchased through Prime Video Channels:
- Go to amazon.com/video/subscriptions/manage.
- Sign in to your account.
- Find Max and choose the Cancel Channel option.
If you purchased through your Internet, mobile, or TV provider:
- Sign in to your provider's website, or contact them directly.
Tips & Tricks for Canceling Max
- Delete the Max app from your phone or tablet first; users report the cancel option only appears on the website after the app is removed.
- Sign in directly at Max.com on a desktop or mobile browser (not through app stores or third-party providers) to see the cancellation option.
- If billed via a third party (Apple, Google Play, Roku, Amazon, etc.), cancel through the respective provider's subscription management system.
- Take screenshots of any special offers or prices when you subscribe or renew; these can be used to contest charges or negotiate with customer service.
- Politely insist and be prepared to escalate by requesting to speak with a supervisor if initial agents refuse to help.
- Be aware of bait-and-switch tactics—canceling and then resubscribing may result in higher prices, so clarify prices before renewing.
- Timing matters: Cancel shortly before the renewal date to avoid being charged for the next period.
- Use firm but courteous language emphasizing you want to cancel and not stay subscribed; avoid getting into debates about service quality to keep interactions focused.
- If cancellation link is missing or broken, try different browsers or devices, clear your cache, or use incognito mode to access your account settings.
- Check your billing statement and bank or credit card provider for the cancellation to ensure no further charges occur.
Max Customer Service Info
If you need assistance, here's how you can get in touch with Max's support team.
Cancel Max Script
Script
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Dear Max Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to recent changes in my budget and personal priorities, I am unable to continue my current membership.
I would appreciate your assistance in processing this cancellation at your earliest convenience. Thank you for your understanding and support.
Best regards,
[Your Name]
Frequently Asked Questions
Max subscriptions automatically renew until canceled, and deleting the app does not cancel the subscription. To avoid further charges, cancel before the next billing date via max.com/subscription if billed by WarnerMedia, where you can continue streaming until the subscription expires at the end of the billing period. Cancellations through third-party providers follow their specific procedures, but all cancellations allow streaming until the subscription expiration date.
To cancel your subscription on Max (max.com), you generally need to sign in, which requires your password. If you don't remember your password, you can reset it by going to max.com/forgot-password and entering your account email to regain access. Once signed in, you can manage or cancel your subscription through max.com/subscription. If your subscription is billed through third-party providers like Amazon, Apple, or Roku, you need to manage cancellation through those respective providers instead.
- Cancelling too close to auto-renewal date leading to unexpected charges.
- Active subscription not fully cancelled, causing continued billing.
- Multiple accounts or subscriptions causing confusion or unwanted recurring charges.
- Promotional or discounted period ended and standard rate was charged.
- Extra Member Add-On billed separately which users may overlook.
- Unauthorized charges after cancellation, including during free trial periods.
- Difficulty in contacting customer service for cancellations or refunds.
- Loss of access after cancelling leading to dissatisfaction with value.
- Billing taxes based on ZIP code leading to higher than expected charges.
Max subscriptions automatically renew until you cancel them, and simply deleting the Max app does not cancel your subscription. You need to cancel the subscription before your next billing date to avoid further charges. There are no gimmicks or tricks to prevent cancellation, but cancellation steps depend on the billing provider, and after cancelling, you can still stream until the end of your current billing period. Be aware there may be pro-rated refunds for add-ons, but no early cancellation fees, lock-ins, or contracts are indicated.
Before cancelling your Max (formerly HBO Max) subscription, it's important to know that you will lose access to all content and features associated with the subscription once your billing cycle ends. This includes any saved or downloaded content, as well as your DVR recordings if you have added that service. However, you usually retain access until the end of your current billing period, so if you cancel mid-cycle, you won't lose access immediately. Make sure to consider this timing and any ongoing billing when planning your cancellation.
- Account login credentials (email and password) for the account you used to sign up
- Billing provider information (e.g., WarnerMedia/Max, Amazon, Apple, Google, Roku, Samsung, Xumo, or your TV/internet provider)
- Access to the billing provider’s website or app (to locate Max in your subscriptions or services)
- Ability to navigate to the Max subscription section on max.com or the provider’s platform
- Knowledge of your bank statements (to identify the billing provider if unsure)
- Subscription details (such as plan type or purchase channel, if needed for confirmation)
- Access to confirmation messages or emails regarding cancellation
- A record or note of your subscription expiration date after cancellation
We've actually written a step by step guide on how to get a refund from Max. Check it out!
The Easiest Way to Cancel Max
If you’re frustrated trying to cancel your subscription, membership, or bill from Max—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Max?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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