MileSplit is a sports website mainly focused on track and field events. They offer live streams, event results, photos, rankings, and training videos from top athletes and coaches. They have a PRO subscription that gives you access to live events, event replays, training videos, athlete stats, and more. There's also a Universal subscription that lets you access all their content plus other sports sites by FloSports. You might be billed if you subscribe to one of their plans, but you can cancel anytime through your account settings.
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Cancellation of a MileSplit subscription is straightforward and can be done easily through the account settings on the website or mobile app. The process involves navigating the account menu and subscription tab to find the cancellation link, which is direct and user-friendly.
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How to Cancel MileSplit: Step by Step
If you purchased through MileSplit’s website:
- Visit the milesplit.live website.
- Log in to your account by clicking on your account image located in the top right corner of the page.
- In the dropdown menu, select Account.
- Navigate to the Subscription tab within your account settings.
- At the bottom of the subscription page, click the link to cancel or modify your account.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap on your name at the top to access your Apple ID settings.
- Select Subscriptions.
- Find and tap on your MileSplit subscription.
- Tap on Cancel Subscription to complete the process.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the menu icon (three horizontal lines) located at the top left corner.
- Select Subscriptions from the menu.
- Locate your MileSplit subscription in the list.
- Tap on it and then select Cancel Subscription.
Tips & Tricks for Canceling MileSplit
- Call customer support directly and clearly state you want to cancel immediately.
- Use assertive, clear language such as "I want to cancel my subscription effective today." Avoid ambiguous phrases.
- Request confirmation of cancellation via email or text to have proof.
- Timing matters: Cancel close to the next billing date to avoid an extra charge, but before the automatic renewal kicks in.
- Escalate if needed: If the first support rep refuses, ask to speak with a supervisor or use social media channels to escalate.
- Document everything: Save all correspondence and take screenshots of cancellation confirmations.
- Use email or contact forms in addition to calls to have a written record.
- Check for alternative payment methods like PayPal or credit card autopay and cancel those as a backup.
- If all else fails, freeze or cancel the payment method used for the subscription as a last resort.
- Be persistent and patient as some companies make cancelling deliberately difficult.
- Consider mentioning consumer protection laws to push for cancellation and refund, particularly if charged incorrectly.
MileSplit Customer Service Info
If you need assistance, here's how you can get in touch with MileSplit's support team.
Cancel MileSplit Script
Script
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Dear MileSplit Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, due to personal circumstances, I am unable to continue my membership at this time.
I appreciate the service provided and hope to return in the future.
Thank you for your understanding and assistance with this matter.
Best regards,
Frequently Asked Questions
MileSplit PRO subscriptions can be canceled at any time through the account settings on their website or mobile app. Users can manage cancellation by accessing the "Subscription" tab under their account settings. For details about refunds, users are referred to the Terms of Service on the flosports.tv website.
To cancel your MileSplit subscription, you will need to log in to your account, which requires your password. There is no indication of phone or unauthenticated chat support that allows cancellation without a password. If you have forgotten your password, you can reset it using this link: https://al.milesplit.com/login/forgot. Once logged in, you can cancel your subscription through your account settings by accessing your account from the home page.
- Many basic features are locked behind a paywall, causing frustration for users who expect more content without extra payment.
- Paying to see articles they are tagged in is considered unfair by some users who feel such content should be freely accessible.
- Subscription cost confusion, such as misunderstanding monthly vs. yearly charges leading to unexpected large payments.
- Difficulties or confusion in canceling the subscription or managing account settings.
- Frustration with website usability, users describe the site as clunky, outdated, and less streamlined compared to alternatives.
- Overall dissatisfaction with content quality or data accuracy such as complaints about bad or inaccurate data within the service.
- Subscription no longer desired or financial difficulties, users wanting to stop paying even if they appreciate the product.
- Sharing login restrictions leading to membership termination without refund.
MileSplit offers monthly and yearly subscriptions that can be cancelled at any time through the account settings without lock-ins or early cancellation fees. However, the refund policy refers users to the Terms of Service, which do not explicitly provide refunds, so users should be aware that cancellations stop future billing but may not result in refunds for the current period. There are no tricky gimmicks or contracts preventing cancellation, but be mindful that payments for annual subscriptions are charged upfront.
Before cancelling your MileSplit subscription, know that you can do so anytime through your account settings by accessing your account image on the homepage and selecting "Account" then the "Subscription" tab. When you cancel, you will lose MileSplit PRO membership benefits, including unlimited access to MileSplit original content, athlete profiles, interviews, rankings, live event coverage, photos, videos of meets, and features like comparing athletes or creating virtual meets. Yearly subscriptions also provide access to content across other FloSports websites, which you will forfeit upon cancellation. Keep in mind your subscription can be monthly or yearly and will stop recurring once cancelled.
- Email address or username associated with your MileSplit/FloSports account
- Password for your account (to log in and access account settings)
- Platform where subscription was purchased (Website, iOS App, Android App, Roku, Amazon Fire Stick)
- Access to the respective platform (FloSports/MileSplit website, relevant app, etc.)
- Account login information for platform used to subscribe (website, app, etc.)
- Ability to access the "Subscription" management area within account settings
- Following on-screen prompts/questions to complete cancellation
- Confirmation email as proof of cancellation (save this after completion)
- Additional documentation (in rare cases, to verify identity, e.g., if contacting customer service or for privacy-related requests)
We've actually written a step by step guide on how to get a refund from MileSplit. Check it out!
The Easiest Way to Cancel MileSplit
If you’re frustrated trying to cancel your subscription, membership, or bill from MileSplit—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to MileSplit?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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