Strava is an app that lets you track your workouts and connect with others in a supportive fitness community. You can use it for free to record activities and stay safe while working out. If you subscribe, you get extra stuff like advanced training insights, route planning with offline maps, challenges to compete in, and tools to track your progress better. They offer monthly and yearly plans, including options for families and students, and a 30-day free trial before any billing starts.
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The cancellation process on Strava is relatively straightforward if the user cancels through the same platform used to subscribe (Strava website, Google Play, or iTunes). The steps are clearly outlined and involve simple navigation within the account settings or app subscription manager, making it easy but not instant as it requires multiple clicks and sometimes redirection to external services.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Strava subscription.
How to Cancel Strava: Step by Step
If you purchased through Strava.com:
- Log in to your Strava account on strava.com.
- Navigate to Settings in the menu under your profile picture.
- Select My Account.
- Click on Cancel Subscription.
- Complete the cancellation process as prompted.
If you purchased through Google Play:
- Open the Strava mobile app.
- Tap the gear icon in the upper right corner of the You tab.
- Select Your Strava Subscription.
- Choose Manage Your Subscription.
- You will be redirected to the Google Play app's subscription management page to complete the cancellation.
If you purchased through iTunes:
- Open the Strava mobile app.
- Tap the gear icon in the upper right corner of the You tab.
- Select Your Strava Subscription.
- Choose Manage Your Subscription.
- You will be redirected to the iTunes app's subscription management page to complete the cancellation.
If you need assistance, here's how you can get in touch with Strava's support team.
Tips and Tricks for Getting a Strava Refund
- Use a computer or desktop browser instead of a mobile device or app for cancellation to avoid redirect loops and inaccessible cancellation buttons.
- Go to Profile > My Account > Downgrade to the free plan directly on the Strava website to cancel subscription.
- If cancellation via website fails, contact customer support by email (support@strava.zendesk.com) and be polite but firm in your request for cancellation and refund.
- Highlight that you forgot to cancel the free trial if applicable, as companies may be more willing to refund in this case.
- Cancel subscriptions through the app store if you subscribed via Apple or Google Play subscriptions, by accessing the subscriptions section in your phone settings rather than the app.
- Be prepared for multiple attempts and don’t give up; some users report needing persistent retrying and switching devices or browsers.
- Use clear, polite language emphasizing you want to downgrade or cancel without further charges. Avoid confrontational language to get better support response.
- Timing: Cancel before the free trial ends or billing cycle renews to avoid being charged, or immediately contact support after unauthorized charges.
- For iOS users, managing subscription via Apple ID subscriptions settings is often more straightforward than through Strava app or site.
- Escalate by submitting help requests through Strava’s website help center if email responses are slow or unhelpful.
Why Do People Request Refunds from Strava
- Don't use the service enough and find it unnecessary to continue paying.
- Not satisfied with the service quality or features provided.
- Subscription too expensive or perceived as poor value for money.
- Price increases without clear communication or transparency upset users.
- Confusing or unhelpful statistics and segment data presentation.
- Social media aspects disliked, preferring the app to focus solely on data and athletics.
- Lack of meaningful rewards for challenges reduces motivation.
- Activity feed prioritizes engagement over chronology, making it hard to follow recent training.
- Issues with cheating on segments and no effective way to flag or filter cheaters.
- Difficulty canceling subscription through app or platform, causing frustration.
- Unwanted payments or confusion over trial conversions to paid plans.
- Poor customer service response regarding subscription and refund inquiries.
Strava Refund Script
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Dear Strava, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Strava Refund Policy
Strava subscriptions automatically renew unless cancelled at least 24 hours before the current period ends. Cancellation must be done via the same platform used for subscription (Strava website, Google Play for Android, or iTunes for iPhone), and access continues until the subscription expiration date. Refunds are generally not provided beyond 14 days of purchase, but a full refund may be available within that 14-day window.
The Easiest Way to Get a Strava Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Strava—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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