The Ultimate Step by Step Guide to Cancelling a MuseScore Subscription or Membership (musescore.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 1, 2025
MuseScore is a company that offers a platform where you can create, share, and explore music scores. They offer a subscription service called MuseScore PRO that unlocks premium features like advanced music tools, offline access, and exclusive content. If you're seeing charges from them, it's likely for a MuseScore PRO subscription, which is billed weekly or monthly depending on your plan. You can cancel the subscription anytime, but refunds are not usually provided for the current billing period.
The cancellation process on MuseScore is relatively straightforward once you find the subscription management area in your account settings. However, the process can be confusing because the cancellation options are not clearly labeled as "cancel subscription" but rather as "Manage my benefits" or "Cancel contracts here," which could confuse some users.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a MuseScore subscription.
How to Cancel MuseScore: Step by Step
If you purchased through MuseScore Website:
Log in to your account at MuseScore.com.
Click your profile icon → Settings.
Select Subscription → Cancel Subscription.
Complete exit survey (optional).
Confirm cancellation.
Save the confirmation email (check your spam folder).
Note: You'll retain access until your current billing period ends.
For website cancellation issues, call +1-917-732-2141.
If you purchased through Apple:
Open Settings on your iPhone.
Tap your Apple ID → Subscriptions.
Select MuseScore → Cancel Subscription.
Confirm cancellation.
Note: Cancellations may take 24-48 hours to process.
If you purchased through Google Play:
Open the Google Play Store.
Tap your profile icon → Payments & subscriptions.
Select Subscriptions → MuseScore.
Tap Cancel Subscription.
Confirm cancellation.
Note: Cancellations may take 24-48 hours to process.
If you wish to cancel via email:
Send a cancellation request to: support@musescore.com.
Include:
Your registered email address.
Last 4 digits of your payment card.
A clear cancellation request.
For urgent requests, call +1-917-732-2141 after sending the email.
If you want to cancel by phone:
Call MuseScore customer service at +1-917-732-2141.
Provide your account details.
Request cancellation confirmation via email.
Support Hours: Monday-Friday 9AM-6PM EST.
How to Contact MuseScore
If you need assistance, here's how you can get in touch with MuseScore's support team.
Contact your bank or card issuer to stop payment or decline charges if direct cancellation fails or is too complex.
Look for the phrase "End my free benefits" instead of "Cancel Subscription" in the account settings on musescore.com to actually cancel.
Cancel on musescore.com, not on musescore.org—the desktop software site does not manage subscriptions.
If subscribed via Apple iTunes or Google Play, use their support channels for cancellation and refunds.
Be persistent and escalate by contacting support with written notice if cancellation is ignored or delayed.
Timing: Cancel before the next billing cycle to avoid charges, especially before trial periods end.
Some users recommend messaging the community on MuseScore forums or Reddit to get advice or pressure the company.
Keep copies of cancellation requests and confirmations for proof in case of disputes.
If no cancellation option is visible, try finding indirect wording or buttons such as "End benefits," "Manage subscription," or hidden menu options.
Consider unsubscribing from any automatic renewal options in your payment method settings.
Use language stating you want to cancel immediately and do not want further charges when contacting support.
Some users report success with threatening chargebacks after failed cancellation attempts.
Why Do People Request Refunds from MuseScore
Forced credit card details for free trials leading to forgotten cancellations and automatic charges.
Difficulty or impossibility to cancel subscriptions online, with no clear cancel button or working cancellation process.
Unresponsive or ineffective customer support, often with repetitive automated responses.
Automatic enrollment into paid subscriptions without clear, explicit consent beyond a click.
Refunds denied or only partial refunds given after considerable user effort and negotiation.
Misleading subscription information, including trial terms and charges.
Subscription system described as a predatory scam or aggressive in charging credit cards.
Cancellation restrictions during free trial or account setup period preventing immediate cancellation.
Users needing to contact banks or payment platforms to block charges due to ineffective cancellation.
Company based in jurisdictions like Cyprus perceived as avoiding accountability.
MuseScore Refund Script
Script
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Dear MuseScore, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
MuseScore Refund Policy
MuseScore's subscription policy allows cancellation through their website, app stores, email, or phone, with continued access until the current billing period ends. Refunds are available within a 14-day window for new subscriptions, but there are no refunds for partial months. Free trials must be canceled at least 48 hours before renewal to avoid charges, and users are advised to cancel 7+ days before renewal to prevent future charges.
The Easiest Way to Get a MuseScore Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from MuseScore—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
MuseScore allows you to cancel your subscription at any time, but there is a crucial timing landmine: you must cancel before the 7th day of the trial period to avoid being charged for the renewal, as cancellations on or after day 7 will not prevent the charge. They offer refunds only if you cancel within the first 14 days of your subscription term, but after that, no refunds are given for the current subscription period though your access remains active until the period ends. Additionally, customer support can be difficult to reach directly, and if you subscribed through Apple or Google, you might need to manage cancellation through those platforms, which can feel like a trick to delay or complicate cancellation.
Forced credit card details for free trials leading to forgotten cancellations and automatic charges.
Difficulty or impossibility to cancel subscriptions online, with no clear cancel button or working cancellation process.
Unresponsive or ineffective customer support, often with repetitive automated responses.
Automatic enrollment into paid subscriptions without clear, explicit consent beyond a click.
Refunds denied or only partial refunds given after considerable user effort and negotiation.
Misleading subscription information, including trial terms and charges.
Subscription system described as a predatory scam or aggressive in charging credit cards.
Cancellation restrictions during free trial or account setup period preventing immediate cancellation.
Users needing to contact banks or payment platforms to block charges due to ineffective cancellation.
Company based in jurisdictions like Cyprus perceived as avoiding accountability.
Registered email address used for your MuseScore account
Username of your MuseScore account
Last 4 digits of the payment card (if requesting cancellation by email or support)
Reason for cancellation (optional, occasionally requested for feedback)
Access to your MuseScore account (ability to log in and navigate to subscription settings)
Access credentials (username/email and password) for logging in
Order or transaction ID (sometimes required for payment support)
Platform of payment (MuseScore website, Google Play, Apple App Store, or PayPal)
Confirmation that you wish to cancel the subscription in your request (especially via email/phone)
A request for cancellation confirmation (to verify the process is complete)
Before cancelling your MuseScore subscription, know that your saved scores will remain accessible; however, you will lose access to premium features. After your Pro membership expires, only your most recent 5 scores (public or private) will be visible and editable. Scores beyond the last 5 will be hidden from both you and the public. You can still upload new scores, which push the oldest ones out of view, but to regain full access and visibility of all your scores, you would need to renew your Pro subscription. Keep in mind, cancelling does not immediately remove access until the end of the paid term, but premium benefits end after that.
MuseScore's subscription policy allows cancellation through their website, app stores, email, or phone, with continued access until the current billing period ends. Refunds are available within a 14-day window for new subscriptions, but there are no refunds for partial months. Free trials must be canceled at least 48 hours before renewal to avoid charges, and users are advised to cancel 7+ days before renewal to prevent future charges.
To cancel your MuseScore subscription, you need to log into your MuseScore account on musescore.com and navigate to the Account Settings to manage or cancel your subscription. Since you must log in, you do need your password to access your account. If you have forgotten your password, you can reset it using this link: https://musescore.com/user/forgot_password. There is no indication that cancellation can be done without logging in or password verification, and no phone or unauthenticated chat support is mentioned for cancellation.
We've actually written a step by step guide on how to get a refund from MuseScore. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your MuseScore subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your MuseScore account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel MuseScore online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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