Nebula at asknebula.com is a service where you can chat with experts like astrologers and psychics, paying as you go with credits or through subscriptions. New users get 150 welcome credits and receive 150 credits every two weeks for chatting with experts. Charges can come from buying credits or from a subscription that automatically renews, which can be managed or canceled via your device settings or PayPal if used. Live chats cost around $2.99 per minute, and you can also get written answers for a fixed fee. If you have billing issues, support is available through the app.
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The cancellation process is straightforward if done through app stores (Apple or Google Play) or via the website link for web subscriptions. The clear instructions, direct links to cancellation, and support contact ease the process, making it relatively simple for consumers.
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How to Cancel Nebula: Step by Step
If you purchased through Google Play:
- Open the Google Play Store.
- Ensure you are signed in to the correct Google Account.
- Tap on Payments & subscriptions.
- Select Subscriptions.
- Choose the subscription you wish to cancel.
- Tap Cancel subscription.
If you purchased through the Nebula Website:
- Log in to your Nebula account.
- Navigate to Edit Profile.
- Go to Membership.
- Click on Cancel Membership.
- Confirm your cancellation.
If you purchased using the Nebula app:
- Open the Nebula app.
- Tap on Settings.
- Select Subscription.
- Tap Cancel.
If you wish to cancel via Email:
- Compose an email to the appropriate support team:
- Nebula Genomics: support@nebula.org
- Nebula Astrology: support@asknebula.com
- Include your full name, registered email, and subscription details.
- Request confirmation of your cancellation.
If you wish to cancel via Phone:
- Call Nebula customer service at +1-917-732-2141.
- Provide your account details and request the cancellation.
- Ask for a confirmation email.
Important Notes:
- To avoid further charges, ensure you cancel at least 7 days before your renewal date.
- Cancellation is immediate, but you will continue to have access until the end of the billing period.
- For unauthorized charges, dispute through your bank or contact support.
Tips & Tricks for Canceling Nebula
- Check multiple payment platforms like PayPal, Apple Pay, or the bank involved as Nebula may charge through these, and cancellation options may exist there.
- Contact Nebula support directly with a clear cancellation request, explaining unawareness of subscription and demanding a stop and refund where applicable.
- Escalate by disputing charges with your bank or credit card, which may have the ability to block the vendor specifically without interrupting other card usage.
- Block the payment card used as a last resort if charges continue, but be aware this affects all payments on the card.
- Cancel as soon as possible before renewal to avoid tricky multiple confirmation screens and repeated charges.
- Use firm, direct language mentioning unawareness and desire for refund—some users found polite but firm emails helped get faster responses.
- Don't rely solely on official app or site cancellation buttons, as users report these can be hidden, nonfunctional, or unavailable.
- Search forums for any referral to specific cancellation URLs or hidden menu options as some users share direct links or paths to cancel that are not obvious.
- Consider temporarily switching to a virtual card for payment to easily block charges without impacting your main card.
- Be persistent and document all communications to use as evidence if you escalate with your bank or dispute charges.
Nebula Customer Service Info
If you need assistance, here's how you can get in touch with Nebula's support team.
Cancel Nebula Script
Script
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Hello Nebula team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to personal reasons and changes in my financial situation, I am unable to continue the membership at this time.
I appreciate the service you provide and hope to return in the future when circumstances allow. Thank you for your assistance in processing this cancellation promptly.
Best regards,
Frequently Asked Questions
Nebula's subscription cancellation policy varies by purchase platform. If the subscription was purchased on their website, you can unsubscribe by following a link and entering your email address. For PayPal purchases, cancellation is done through your PayPal account settings. For iPhone/iPad, cancellations must be made through the device's settings, not the app, and for Android, it is done through the Google Play Store subscriptions section. If you have a web subscription not visible in store subscriptions, you need to contact Nebula Customer Support to manage or cancel it.
To cancel a Nebula subscription from asknebula.com, you generally need to unsubscribe by entering your email address through the provided unsubscribe link, so a login with password might not be directly required for some cancellations. However, to manage your subscription through a logged-in account, like editing your profile or settings, or if you need support contact, you would need your password. If you do need to reset your password to access your account, you can do so at this URL: https://nebula.tv/account/forgot-password.
- Hidden charges and unexpected billing leading to customer frustration.
- Difficulty or inability to cancel subscriptions or lack of confirmation after cancellation attempts.
- Poor or unreachable customer support resulting in no response to refund requests or cancellation inquiries.
- Billing starting before free trial ends or without any notification to the user.
- Feeling of being scammed or unfairly charged due to opaque billing and unclear subscription terms.
- Unauthorized or unintentional subscription sign-ups, sometimes following a $1 trial offer.
- Recurring charges despite cancellation requests causing frustration and distress.
- Confusing or difficult cancellation process, often requiring multiple steps or links to complete.
- Lack of transparency on pricing and subscription terms.
- Dissatisfaction with the service quality leading to refund requests.
- Disputes related to services offered, such as astrologers' services with communication issues.
Nebula (asknebula.com) subscriptions automatically renew and require you to cancel at least 24 hours before the end of the trial or current billing period to avoid charges, with no guaranteed notifications about trial ending, so you must keep track yourself. There are no early cancellation fees or long-term contracts, but cancellation mid-cycle won't refund the current charge, and access lasts only until the end of the paid period. Refunds are rare and generally not given unless required by law or the service is defective, and you must follow specific cancellation procedures or contact support for confirmation.
Before canceling your Nebula subscription, keep in mind that cancellation takes effect immediately, but you will still have access to your membership and its features until the end of the paid period. After the membership ends, Nebula may permanently delete all your stored information, including reports and sequencing data, so consider backing up anything important before cancellation. Nebula does not provide refunds for partial-term cancellations, and you must cancel at least 7 days before renewal to avoid being billed for the next period. Once canceled, you cannot restart your old membership but can start a new one if desired.
- Type of Nebula service you’re subscribed to (Nebula Genomics, Nebula Astrology, or Nebula Academy)
- Registered email address associated with your account
- Full name as it appears on your Nebula account
- Subscription details (such as the last 4 digits of your payment card)
- Login credentials to access your account and navigate to cancellation settings
- Method of purchase (direct, App Store, Google Play, etc.)
- Reason for cancellation (optional, but may be requested)
- Cancellation request email or confirmation number for tracking
- Phone number for customer support if cancelling via phone: +1-917-732-2141
- Advance notice (at least 7 days before renewal) to avoid unwanted charges
- Proof of cancellation (confirmation email or record)
We've actually written a step by step guide on how to get a refund from Nebula. Check it out!
The Easiest Way to Cancel Nebula
If you’re frustrated trying to cancel your subscription, membership, or bill from Nebula—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Nebula?
NEBULA, NEBULA*ASTROLOGY, NEBULA*READINGS, NEBULA*HOROSCOPE, NEBULA*SUBSCRIPTION, NEBULA*ASKNEBULA
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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