NutriMate at nutrimate.fit is a service that helps you with intermittent fasting to boost your health and lose weight. They offer subscription plans that you can choose from, such as a monthly subscription with a 3-day free trial for $19.99 or a quarterly subscription for $29.99. If you subscribe, you'll be billed automatically through options like your card or Apple Pay, and the subscription renews unless you turn off auto-renewal in your account settings. So if you see a charge from NutriMate, it's likely for one of these active subscriptions helping you stay on track with intermittent fasting.
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The cancellation process is straightforward if the user subscribed directly via the website. It involves logging into the NutriMate web profile, navigating to the subscription tab, and turning off auto-renewal, which is easy and quick for most users.
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How to Cancel nutrimate: Step by Step
If you purchased through nutrimate.fit:
- Open your NutriMate Web Profile.
- Log in to your NutriMate account.
- Navigate to the Subscriptions tab.
- Tap Turn off auto-renewal.
Tips & Tricks for Canceling nutrimate
- Start the cancellation process online if possible, then escalate if needed.
- Do not give a reason for cancelling; it prevents retention tactics.
- Be firm and clear in your language: say you want to cancel immediately and do not want offers.
- Check billing cycles and cancel at least 24 hours before renewal to avoid automatic charges.
- Escalate to a supervisor or manager if frontline reps try to keep your subscription.
- Use email or written communication to create a paper trail, helpful if disputes arise.
- Keep evidence of cancellation confirmation like screenshots or emails.
- Review bank or credit card statements after cancellation to spot any unauthorized charges.
- If charged after cancellation, dispute with your bank or credit card company tagging the charge as unauthorized if necessary.
- Try different communication channels, such as app, website, phone, email, and social media for quicker response.
- Perform cancellation well before billing date for smoother processing.
- Be persistent and patient; sometimes multiple calls or requests are needed.
nutrimate Customer Service Info
If you need assistance, here's how you can get in touch with nutrimate's support team.
Cancel nutrimate Script
Script
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Dear Nutrimate Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, I have found that I am unable to utilize the service as much as I had anticipated due to changes in my personal circumstances.
I would appreciate your assistance in processing this cancellation and confirm that I will not be billed for the upcoming cycle. Thank you for your understanding.
Best regards,
Frequently Asked Questions
NutriMate subscriptions purchased through their website can be cancelled by logging into your NutriMate account at nutrimate.fit, navigating to the Subscriptions tab, and turning off auto-renewal. Subscriptions made this way are paid via card, Apple Pay, or PayPal, and the active subscription won’t be visible through Apple or Google subscription managers. For subscriptions made through app stores, cancellation must be done via Apple or Google account settings. If you encounter trouble, contacting support@nutrimate.fit is recommended.
To cancel your NutriMate subscription, you need to log into your account on their website, which means you will need your password. Once logged in, you can go to the Subscriptions tab and turn off auto-renewal to cancel. If you don't remember your password, you can reset it at this link: https://account.nutrimate.fit/login. This process requires authentication, so phone or chat support options without a password are not indicated.
- Difficulty in canceling subscription due to needing to cancel directly on their website rather than app stores.
- Continued charging after cancellation attempts causing frustration and complaints.
- Lack of responsive customer service, often only email contact without quick resolution.
- Subscription charges from previous or deleted app versions continuing after app changes.
- Features disappearing, like fasting challenge removal, but payments continue.
- Subscription perceived as a scam due to billing and service issues.
- Lack of perceived value in the service or app features.
- Technical and usability issues making app experience frustrating.
- Unexpected or confusing charges especially if subscription origins are unclear.
NutriMate allows cancellation of its subscription at any time by turning off auto-renewal in the subscription settings on their website. There are no apparent contracts, lock-ins, or early cancellation fees, but you must cancel at least 24 hours before the end of the current subscription to avoid being charged for the next period. However, some users have reported difficulties or delays in getting refunds, so be cautious about managing cancellations promptly and carefully.
Before cancelling a subscription with NutriMate (nutrimate.fit), know that you will lose access to premium features that enhance your intermittent fasting experience, although specific details on which features revert to free are not clearly listed. Typically, premium benefits may include customized fasting plans, advanced progress tracking, and personalized meal planning. When you cancel, your subscription will not renew, but you must cancel through the platform where you subscribed to avoid continued charges. Also, cancelling may result in losing app history if you log out and log back in, so consider this before cancelling. Auto-renewal must be turned off at least 24 hours before the period ends, and any unused free trial portion is forfeited upon purchase of a subscription. For assistance, you can contact NutriMate support via email.
- Account login credentials (email and password used for Nutrimate account)
- Access to your NutriMate Web Profile
- Knowledge of which subscription plan you have (if managing more than one)
- Ability to navigate to the Subscriptions tab in your account dashboard
- Option to turn off auto-renewal
- Email address (for confirmation emails)
- Apple ID and device access if the subscription was started via the iOS App Store
- Ability to check your active subscriptions in Apple ID/iOS Subscriptions menu
- Proof of payment or receipts, if needed for customer support
We've actually written a step by step guide on how to get a refund from nutrimate. Check it out!
The Easiest Way to Cancel nutrimate
If you’re frustrated trying to cancel your subscription, membership, or bill from nutrimate—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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