The Ultimate Step by Step Guide to Cancelling an Ocado Subscription or Membership (ocado.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 1, 2025
Ocado is an online grocery shopping service where you can get a wide range of products, including fresh food and home essentials, delivered right to your door. They offer a subscription called Smart Pass, which helps you save on delivery fees by giving you zero delivery charges, exclusive sales, and priority access to busy delivery times like Christmas. The company also promises competitive prices and has a handy app to make shopping simple and convenient. So if you see a charge from Ocado, it's likely for groceries or your Smart Pass subscription to save on delivery costs.
The cancellation process requires users to fill out a Contact Us form with specific selections rather than a simple one-click cancel button. However, the instructions are clear, and the form submission process is straightforward, making it relatively easy to complete.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Ocado subscription.
How to Cancel Ocado: Step by Step
If you purchased through Ocado.com:
To cancel your Smart Pass:
Go to the Contact Us form on the Ocado website.
Select 'Reason for Contact' as 'About Smart Pass'.
Choose 'I'd like to cancel my Smart Pass' from the drop-down menu.
Provide the reason for cancellation in the 'Your message' section.
Submit the form.
To cancel Ocado Reserved:
Sign in to your Ocado account.
Navigate to the Easy Shopping section.
Click on the Membership tab under 'Settings'.
Select the Cancel Ocado Reserved button.
How to Contact Ocado
If you need assistance, here's how you can get in touch with Ocado's support team.
Contact Ocado directly via email at ocado@ocado.com for cancellation, as email tends to be effective despite their automated systems.
Use social media direct messages, especially Twitter DMs, to escalate if initial email contact is unresponsive.
Make a phone call if email and DM fail, as some users report this as a last resort to talk to a representative who can process the cancellation.
Be clear and firm in your language, stating you want to cancel immediately and do not wish to be charged further.
Reference any dissatisfaction or price increases as leverage to prevent the company from trying to retain you with counteroffers.
Cancel well before the renewal date to avoid automatic charges, as Ocado Smart Pass renews automatically unless cancelled on time.
Check and adjust delivery schedules if you want to delay cancellation, like switching to less frequent deliveries or skipping orders as a temporary workaround.
Users have found success in insisting on cancellation after the trial period even if charges were made inadvertently.
Deleting your account or declining payments via your bank can add pressure, but contacting Ocado to cancel is preferred to avoid issues.
Timing your cancellation in a less busy period or after receiving a refund can increase success rates, as customer service may be more responsive.
Why Do People Request Refunds from Ocado
Inability to get delivery slots on preferred days leading to unused services.
Feeling of wasting money on subscriptions that are not utilized.
Delivery slots only available at higher costs, making the subscription less valuable.
Lack of promised prioritization for smart pass holders causing frustration.
Dissatisfaction with the customer service and complicated cancellation processes.
Auto-renewals happening without clear notification, causing unexpected charges.
Forgetting about the subscription or free trial ending and not needing it anymore.
Frustration with the delivery queue despite paying for priority services.
Replacing Ocado with local shops as a more convenient or cost-effective option.
Desire to suspend payments temporarily due to current inability to use the service.
Difficult and time-consuming cancellation process discouraging customers.
Ocado Refund Script
Script
Copy
Dear Ocado, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Ocado Refund Policy
Ocado allows you to cancel your Smart Pass membership at any time by contacting them through their Contact Us form. When canceling, you select 'About Smart Pass' and then 'I'd like to cancel my Smart Pass,' and it is requested that you provide a reason for cancellation.
The Easiest Way to Get a Ocado Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Ocado—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Ocado allows you to cancel your Smart Pass membership at any time without contracts, lock-ins, or early cancellation fees. However, the cancellation process requires you to contact them through their Contact Us form specifically selecting 'I'd like to cancel my Smart Pass,' which could feel like a slight inconvenience compared to instant cancellations. Overall, there are no hidden gimmicks preventing cancellation, but the manual contact step is something to be aware of if you want to end your subscription quickly.
Inability to get delivery slots on preferred days leading to unused services.
Feeling of wasting money on subscriptions that are not utilized.
Delivery slots only available at higher costs, making the subscription less valuable.
Lack of promised prioritization for smart pass holders causing frustration.
Dissatisfaction with the customer service and complicated cancellation processes.
Auto-renewals happening without clear notification, causing unexpected charges.
Forgetting about the subscription or free trial ending and not needing it anymore.
Frustration with the delivery queue despite paying for priority services.
Replacing Ocado with local shops as a more convenient or cost-effective option.
Desire to suspend payments temporarily due to current inability to use the service.
Difficult and time-consuming cancellation process discouraging customers.
Email address associated with your Ocado account
First name and surname as registered with Ocado
Phone number (as listed in your account)
Postcode connected to your Ocado delivery address or billing address
Order number (if known or relevant to cancellation)
Ocado Smart Pass or subscription/account details
Reason for cancellation
Date you want the cancellation to take effect (optional unless "as soon as possible")
Direct debit authorization reference (if requesting termination of direct debit, if applicable)
Your message providing details or special instructions for cancellation
Login to your Ocado account to access cancellation options (required for some subscriptions)
Before cancelling your Ocado Smart Pass subscription, note that you will lose several benefits including zero delivery charges (except during Christmas week), priority access to Christmas deliveries if subscribed before September 1st, and exclusive discounts with at least 10% off big brands plus savings in clearance sales. You will also forfeit occasional samples, gifts, and anniversary rewards that come with the membership. To cancel, you need to contact Ocado via their Contact Us form and select the appropriate options to process your cancellation. It's also helpful to provide feedback about your reason for cancelling in the message section.
Ocado allows you to cancel your Smart Pass membership at any time by contacting them through their Contact Us form. When canceling, you select 'About Smart Pass' and then 'I'd like to cancel my Smart Pass,' and it is requested that you provide a reason for cancellation.
To cancel your Ocado Smart Pass subscription, you need to contact Ocado through their Contact Us form and select the relevant options for cancellation. There is no mention of needing your password to cancel the subscription directly, implying you might not need to authenticate with a password to initiate cancellation through their support form. However, if you do need to manage your account or reset your password, you can do so here: https://olive.ocado.com/supplierportal/userforgotpassword.action. This link will help you reset your password if needed.
We've actually written a step by step guide on how to get a refund from Ocado. Check it out!
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Ocado subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Ocado account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Ocado online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
Chargeback can help you cancel subscriptions and get refunds
Find unwanted sneak subscriptions
We'll cancel them for you and even try to get you a refund
Chargeback and the Chargeback trademarks used herein are trademarks or registered
trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is
for identification and reference purposes only and does not imply any association with the copyright or
trademark holder of their product or brand. Other product and company names mentioned herein are the
property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.svg)
.svg)
.svg)
.png)
