OmegaXL offers dietary supplements like OmegaXL Sport, which help with muscle soreness, inflammation, and recovery. They sell products by the bottle, usually with 30 servings, and you can buy them as a one-time purchase or through a subscription (Auto-Ship) that ships and bills you regularly every 30 days or other intervals you choose. Subscriptions save you money compared to one-time buys, and you can pause, skip, or cancel anytime. They also have a 60-day money-back guarantee if you buy directly from them.
The process of canceling OmegaXL's subscription involves calling customer service or using a chat feature during specific hours. While it's not overly complicated, the requirement to call within business hours and return unused products can be somewhat inconvenient.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a OmegaXL subscription.
How to Cancel OmegaXL: Step by Step
If you purchased through OmegaXL's website:
Log into your OmegaXL account.
Navigate to the Membership or Subscription settings.
Select Cancel Membership.
If you purchased through customer service:
Call 1-800-488-8082.
Follow the prompts to speak with a representative.
Request to cancel your subscription and provide your order details.
If you purchased through auto-ship:
Cancel your auto-ship subscription within 60 days after the date of your first purchase.
Return any unused product (including all empty, partially used, and/or unopened bottles) no later than 30 days after cancellation.
Cancel immediately after subscribing to avoid longer billing cycles.
Fill out the cancellation form and include the word "cancel" explicitly to ensure the request is recognized.
Provide all relevant account details such as order numbers, email associated, and phone numbers for quicker processing.
If the subscription is in someone else’s name, use their contact details as required by OmegaXL for cancellation.
Use formal language in emails, politely but firmly requesting cancellation and referencing any issues faced with cancellation processes.
Send your cancellation request via email instead of phone calls as asynchronous communication can sometimes get better human attention.
Escalate politely to higher management or customer service supervisors if no response within a reasonable timeframe.
Document every correspondence and keep records of your cancellation requests and any replies.
Timing: send cancellation requests during business hours to increase chances of quicker handling.
Consider disputing charges with your bank or canceling your payment method if repeated cancellation attempts fail, but be aware of potential contract repercussions.
Use virtual or prepaid cards to control subscriptions so you can turn off payments quickly if needed.
Remain calm, clear, and firm in communication, avoid aggressive or threatening language at the start.
Why Do People Request Refunds from OmegaXL
Auto-ship overcharging: Customers report being charged for more bottles than needed due to automatic subscription renewals.
Ineffectiveness: Some users feel the product does not provide the advertised health benefits.
Adverse reactions: Complaints about side effects like severe leg cramps.
Difficulty canceling: Customers experience issues cancelling orders or subscriptions with poor customer service response.
Refund challenges: Many report trouble obtaining refunds even after returning products.
Feeling that the product is overpriced: Some consumers believe the product is not worth the cost.
OmegaXL Refund Script
Script
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Dear OmegaXL, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
OmegaXL Refund Policy
OmegaXL offers a 60-day money-back guarantee for new customers on their first purchase of OmegaXL or OmegaXL Sport, allowing refunds (less shipping and handling) if products are returned within 60 days. Auto-ship customers must cancel their subscription within 60 days of the first purchase and return products within 30 days of cancellation. Cancellation can be done by texting "STOP," "CANCEL," or similar commands, or by contacting Customer Care. Customers are responsible for return shipping costs, and refunds are processed within 30 days of product receipt. This policy applies only to purchases made directly from OmegaXL in the US or Canada.
The Easiest Way to Get a OmegaXL Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from OmegaXL—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
OmegaXL uses an auto-ship subscription model that bills and ships products automatically on a set cycle, often running a bit earlier than expected to ensure continuous supply. While you can cancel or pause your subscription at any time by calling customer care or using their account modification form, you must cancel the auto-ship within 60 days of your initial purchase to be eligible for their 60-day money-back guarantee. Returns must be made within 30 days of cancellation with pre-paid shipping, and failure to comply with return conditions could result in partial or denied refunds. There are no explicit early cancellation fees mentioned, but the timing and return restrictions create a form of lock-in to discourage immediate cancellation.
Auto-ship overcharging: Customers report being charged for more bottles than needed due to automatic subscription renewals.
Ineffectiveness: Some users feel the product does not provide the advertised health benefits.
Adverse reactions: Complaints about side effects like severe leg cramps.
Difficulty canceling: Customers experience issues cancelling orders or subscriptions with poor customer service response.
Refund challenges: Many report trouble obtaining refunds even after returning products.
Feeling that the product is overpriced: Some consumers believe the product is not worth the cost.
Name (used on the account or order)
Address (billing or shipping address associated with the account)
Email address used for the order
Order number (if available, especially required for website form)
Phone number (if using online or call-in methods)
Reason for cancellation (if prompted during online cancellation)
Confirmation request (always ask for an email confirmation of cancellation)
Before cancelling your OmegaXL subscription, note that you benefit from a discounted price through the monthly auto-ship program which ends once you cancel. You can pause or modify your subscription by contacting Customer Care to avoid accumulating extra product while finishing your current supply. To be eligible for a refund under the 60-day money-back guarantee, cancel within 60 days of your first purchase, return all bottles (empty, partially used, or unopened) within 30 days of cancellation, and follow the return terms strictly; otherwise, refunds may be partial or denied. Refunds exclude shipping and handling and are issued in U.S. dollars within 30 days of product receipt. Remember, promotional or free products are not refundable, and if purchased from third parties, you must follow their return policies.
OmegaXL offers a 60-day money-back guarantee for new customers on their first purchase of OmegaXL or OmegaXL Sport, allowing refunds (less shipping and handling) if products are returned within 60 days. Auto-ship customers must cancel their subscription within 60 days of the first purchase and return products within 30 days of cancellation. Cancellation can be done by texting "STOP," "CANCEL," or similar commands, or by contacting Customer Care. Customers are responsible for return shipping costs, and refunds are processed within 30 days of product receipt. This policy applies only to purchases made directly from OmegaXL in the US or Canada.
To cancel your OmegaXL subscription, you will need to provide your account information, which typically includes your password. You can cancel by phone at 1-800-488-8082 or by emailing support@omega-xl.com, where you will need to give details to confirm your identity. If you do not remember your password, you can reset it at this URL: https://www.omegaxl.com/customer/account/forgotpassword. This process helps ensure your account security during cancellation.
We've actually written a step by step guide on how to get a refund from OmegaXL. Check it out!
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your OmegaXL subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your OmegaXL account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel OmegaXL online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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