On That Ass is a subscription service that delivers unique boxer shorts and underwear each month. They offer different plans with monthly costs, like ā¬11.99 for men's or women's underwear and ā¬8.99 for socks. When you sign up, a small verification payment is made to link your payment details, and then your subscription fee is charged monthly around the 23rd after a 14-day trial period. If you see charges from On That Ass, it's just your monthly subscription for receiving fresh underwear and socks delivered to your door.
The cancellation process is straightforward and can be done easily in the user's account by clicking a button. The only complexity is the one-month notice period after the reflection period, but the actual act of cancelling is simple and confirmed immediately by email.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a on that ass subscription.
How to Cancel on that ass: Step by Step
If you purchased through Credit/Debit Card:
Log in to your account on onthatass.com.
Navigate to the 'Memberships' section in your account.
Click the 'Pause or cancel membership' button at the bottom of the page.
Follow the prompts to complete the cancellation process.
You will receive a confirmation email detailing the cancellation.
If you purchased through a Cancellation Form:
Go to the cancellation form page on onthatass.com.
Complete the cancellation form provided.
Note that you can only cancel if there are no outstanding payments.
If you have multiple memberships, submit a form for each.
After submitting, your membership will have a one-month notice period before cancellation takes effect.
How to Contact on that ass
If you need assistance, here's how you can get in touch with on that ass's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Tips and Tricks for Getting a on that ass Refund
Start the cancellation process early and allocate enough time since it often takes patience and holding on calls.
Be firm and consistent in your language: Always state "I want to cancel my subscription" regardless of pressure to keep it.
Use email to create a written record, sending clear, repeated requests to cancel and confirm cancellation.
Keep detailed records of all cancellation attemptsānotes of calls, names of representatives, and times.
Escalate the cancellation: If frontline support stalls, ask to speak with supervisors or higher-level managers.
Use virtual credit cards or prepaid cards when subscribing to easily stop payments if cancellation fails.
If available, leverage legal protections (e.g., using a California address where online cancellation is required by law).
If all else fails, initiate chargebacks with your bank or card issuer while documenting your cancellation efforts.
Immediately cancel free trials or subscriptions after signing up to avoid accidental charges at renewal.
Expect ādark patternā tactics such as multiple confirmation screens, offers, or distractions to dissuade cancellationāresist and persist.
Why Do People Request Refunds from on that ass
Financial constraints
Shift in interests
Not utilizing the service as much as anticipated
Difficulty in cancelling memberships or subscriptions
Charges continuing after cancellation
Unauthorized or unexpected charges
Not receiving the products or promotional items as promised
Misleading promotional offers
Poor customer service and lack of accountability
Receiving unwanted or incorrect products
Concerns about scam or fraudulent activity
Inability to use or withdraw credited account funds
Quality issues with received products
on that ass Refund Script
Script
Copy
Dear on that ass, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About on that ass
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on that ass Refund Policy
On that ass (onthatass.com) allows you to cancel your membership anytime via your account. You can cancel immediately within the 14-day reflection period after the first delivery without charge. After this period, a one-month notice period applies before the cancellation is finalized. Upon cancelling, you receive a confirmation email with details of your last payment and delivery month.
Get help with your refund
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The Easiest Way to Get a on that ass Refund
If youāre frustrated trying to cancel your subscription, membership, or bill from on that assāor if you didnāt even realize you were being chargedāChargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and weāll take care of the rest.
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Frequently Asked Questions
On That Ass does allow you to cancel your subscription, but be aware of a one-month notice period after an initial 14-day reflection period during which you can cancel immediately without charge. You cannot cancel right away after the reflection period; you must provide a full month's notice, and if your membership is paused, you must first reactivate it before canceling. There are no early-cancellation fees from On That Ass, but external cancellation services might charge fees, so it's best to cancel directly via your account.
Financial constraints
Shift in interests
Not utilizing the service as much as anticipated
Difficulty in cancelling memberships or subscriptions
Charges continuing after cancellation
Unauthorized or unexpected charges
Not receiving the products or promotional items as promised
Misleading promotional offers
Poor customer service and lack of accountability
Receiving unwanted or incorrect products
Concerns about scam or fraudulent activity
Inability to use or withdraw credited account funds
Quality issues with received products
First name
Last name
Street
House number
Postal code
City
Email address
Phone number
Reason for cancellation
Desired cancellation date (immediately or as of a specific date)
IBAN (if applicable)
Before cancelling your subscription on onthatass.com, it's important to know that you can cancel immediately within a 14-day reflection period after your first delivery without any charges. After this period, a one-month notice period applies, meaning you will still be charged and have access for one more month after cancellation. When you cancel, you lose access to the membership features and any benefits linked to active membership, like monthly shop credit accrual (note that during pause, shop credit is frozen but retained). If your membership is paused, you must reactivate it before cancelling, and the one-month notice period still applies after reactivation. No direct charges apply for cancellation, but external services offering to cancel on your behalf may charge fees without added benefit.
On that ass (onthatass.com) allows you to cancel your membership anytime via your account. You can cancel immediately within the 14-day reflection period after the first delivery without charge. After this period, a one-month notice period applies before the cancellation is finalized. Upon cancelling, you receive a confirmation email with details of your last payment and delivery month.
Yes, you need to log in with your email and password to cancel your subscription on OnThatAss.com. You handle the cancellation through your account by going to the Memberships section and using the 'Pause or cancel membership' option. If you have forgotten your password, you can reset it via their login page, typically found at their main site login area, such as onthatass.com/login or through the account login prompt upon cancellation attempt. Cancelling immediately during the 14-day reflection trial period is possible, otherwise, there's a one-month notice period after cancellation.
We've actually written a step by step guide on how to get a refund from on that ass. Check it out!
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your on that ass subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your on that ass account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel on that ass online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
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ā487 subscriptions cancelled
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Ā¹ Total savings is calculated based on internal annualized estimates of
savings for customers. Ā² Average requests times may vary depending on volume of requests
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