On That Ass is a subscription service that delivers unique boxer shorts and underwear each month. They offer different plans with monthly costs, like €11.99 for men's or women's underwear and €8.99 for socks. When you sign up, a small verification payment is made to link your payment details, and then your subscription fee is charged monthly around the 23rd after a 14-day trial period. If you see charges from On That Ass, it's just your monthly subscription for receiving fresh underwear and socks delivered to your door.
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The cancellation process is straightforward and can be done easily in the user's account by clicking a button. The only complexity is the one-month notice period after the reflection period, but the actual act of cancelling is simple and confirmed immediately by email.
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minutes to cancel a on that ass subscription.
How to Cancel on that ass: Step by Step
If you purchased through Credit/Debit Card:
- Log in to your account on onthatass.com.
- Navigate to the 'Memberships' section in your account.
- Click the 'Pause or cancel membership' button at the bottom of the page.
- Follow the prompts to complete the cancellation process.
- You will receive a confirmation email detailing the cancellation.
If you purchased through a Cancellation Form:
- Go to the cancellation form page on onthatass.com.
- Complete the cancellation form provided.
- Note that you can only cancel if there are no outstanding payments.
- If you have multiple memberships, submit a form for each.
- After submitting, your membership will have a one-month notice period before cancellation takes effect.
Tips & Tricks for Canceling on that ass
- Start the cancellation process early and allocate enough time since it often takes patience and holding on calls.
- Be firm and consistent in your language: Always state "I want to cancel my subscription" regardless of pressure to keep it.
- Use email to create a written record, sending clear, repeated requests to cancel and confirm cancellation.
- Keep detailed records of all cancellation attempts—notes of calls, names of representatives, and times.
- Escalate the cancellation: If frontline support stalls, ask to speak with supervisors or higher-level managers.
- Use virtual credit cards or prepaid cards when subscribing to easily stop payments if cancellation fails.
- If available, leverage legal protections (e.g., using a California address where online cancellation is required by law).
- If all else fails, initiate chargebacks with your bank or card issuer while documenting your cancellation efforts.
- Immediately cancel free trials or subscriptions after signing up to avoid accidental charges at renewal.
- Expect “dark pattern” tactics such as multiple confirmation screens, offers, or distractions to dissuade cancellation—resist and persist.
on that ass Customer Service Info
If you need assistance, here's how you can get in touch with on that ass's support team.
Cancel on that ass Script
Script
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Dear ON THAT ASS Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to personal reasons, I do not wish to continue my membership at this time. Please let me know if there are any forms or further information you need from me to process this request. Thank you for your assistance.
Best regards,
Frequently Asked Questions
On that ass (onthatass.com) allows you to cancel your membership anytime via your account. You can cancel immediately within the 14-day reflection period after the first delivery without charge. After this period, a one-month notice period applies before the cancellation is finalized. Upon cancelling, you receive a confirmation email with details of your last payment and delivery month.
Yes, you need to log in with your email and password to cancel your subscription on OnThatAss.com. You handle the cancellation through your account by going to the Memberships section and using the 'Pause or cancel membership' option. If you have forgotten your password, you can reset it via their login page, typically found at their main site login area, such as onthatass.com/login or through the account login prompt upon cancellation attempt. Cancelling immediately during the 14-day reflection trial period is possible, otherwise, there's a one-month notice period after cancellation.
- Financial constraints
- Shift in interests
- Not utilizing the service as much as anticipated
- Difficulty in cancelling memberships or subscriptions
- Charges continuing after cancellation
- Unauthorized or unexpected charges
- Not receiving the products or promotional items as promised
- Misleading promotional offers
- Poor customer service and lack of accountability
- Receiving unwanted or incorrect products
- Concerns about scam or fraudulent activity
- Inability to use or withdraw credited account funds
- Quality issues with received products
On That Ass does allow you to cancel your subscription, but be aware of a one-month notice period after an initial 14-day reflection period during which you can cancel immediately without charge. You cannot cancel right away after the reflection period; you must provide a full month's notice, and if your membership is paused, you must first reactivate it before canceling. There are no early-cancellation fees from On That Ass, but external cancellation services might charge fees, so it's best to cancel directly via your account.
Before cancelling your subscription on onthatass.com, it's important to know that you can cancel immediately within a 14-day reflection period after your first delivery without any charges. After this period, a one-month notice period applies, meaning you will still be charged and have access for one more month after cancellation. When you cancel, you lose access to the membership features and any benefits linked to active membership, like monthly shop credit accrual (note that during pause, shop credit is frozen but retained). If your membership is paused, you must reactivate it before cancelling, and the one-month notice period still applies after reactivation. No direct charges apply for cancellation, but external services offering to cancel on your behalf may charge fees without added benefit.
- First name
- Last name
- Street
- House number
- Postal code
- City
- Email address
- Phone number
- Reason for cancellation
- Desired cancellation date (immediately or as of a specific date)
- IBAN (if applicable)
We've actually written a step by step guide on how to get a refund from on that ass. Check it out!
The Easiest Way to Cancel on that ass
If you’re frustrated trying to cancel your subscription, membership, or bill from on that ass—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to on that ass?
ON THAT ASS, ONTHATASS.COM, OTASS SUBSCRIPTION, OTA PAYMENT, OTA MONTHLY FEE
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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