OurFamilyWizard is a service designed to help parents communicate and co-parent more smoothly. It offers subscription plans that include tools like messaging with tone feedback, scheduling, expense tracking, shared file storage, and video calls. There are three subscription plans that vary in features and price, all billed either annually or every two years, and each co-parent needs their own account and subscription. The service also offers a 30-day risk-free trial, discounts for military families, and support for parents in financial need, which explains why someone might see a billing charge from them.
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The cancellation of the subscription auto-renewal is a straightforward process completed within the account's Billing section by clicking 'Cancel Auto-Renewal'. Account deletion is not supported, but disabling auto-renewal and app removal are options, making the process fairly easy and quick.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a OurFamilyWizard subscription.
How to Cancel OurFamilyWizard: Step by Step
If you purchased through OurFamilyWizard:
- Log in to the OurFamilyWizard web application.
- Navigate to My Account.
- Click on Billing in the left-hand menu.
- Find the option that says Cancel Auto-Renewal and click on it.
- Follow any prompts to confirm the cancellation.
If you need assistance, here's how you can get in touch with OurFamilyWizard's support team.
Tips and Tricks for Getting a OurFamilyWizard Refund
- Persistently call customer service and request cancellation; often repeated calls increase chance of success.
- Request cancellation via email and keep a record to escalate if needed.
- Insist on confirming cancellation in writing to avoid future charges.
- Cancel auto-renewal immediately after subscribing to prevent unwanted charges.
- Use billing cycle timing to your advantage, cancel just before renewal to avoid being charged for the next cycle.
- Avoid payment methods that automatically renew, like credit cards or PayPal subscriptions, when possible.
- Write clear and firm language in cancellation requests, stating you no longer wish to be charged and want immediate cancellation.
- Leverage complaint channels such as dispute with your bank or credit card company if charges continue after cancellation.
- Block communication through the app and request communications be taken off-platform if the co-parenting situation is difficult, reducing conflict.
Why Do People Request Refunds from OurFamilyWizard
- Unresponsive and unhelpful customer support, with many emails ignored and no other way to contact them.
- High cost and expensive subscription fees compared to other co-parenting apps that are free or cheaper.
- Payment issues causing app lockouts and inability to rectify problems due to lack of support.
- Frequent unauthorized or wrongful billing and difficulty in cancelling subscriptions.
- The ToneMeter feature is considered ineffective and pointless for managing abusive messaging.
- Poorly designed website and calendar that are difficult and cumbersome to use.
- Frequent unscheduled website shutdowns and upgrades without real improvements.
- No prior warning about storage limits forcing users into paid upgrades.
- App interface is outdated, slow, and unintuitive, making navigation frustrating.
- Users feel exploited or pressured by mandatory court-ordered usage of the app.
- Lack of important features like spelling mistake recognition, critical for legal or important messages.
- App sometimes used as a tool for manipulation rather than facilitating genuine communication.
- Many users advise seeking alternatives due to poor support, high cost, and ineffective features.
OurFamilyWizard Refund Script
Script
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Dear OurFamilyWizard, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
OurFamilyWizard Refund Policy
OurFamilyWizard offers a full refund within 30 days of the first-time subscription purchase, but no partial refunds or refunds for subscription renewals are provided after that period. Cancellation of automatic renewals can be done through the platform of purchase (e.g., Google Play or Apple App Store), with refund requests for purchases made via OurFamilyWizard.com submitted through their refund request form. Refunds for purchases via Google Play or Apple App Store must be requested directly through those platforms.
The Easiest Way to Get a OurFamilyWizard Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from OurFamilyWizard—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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