The Ultimate Step by Step Guide to Cancelling a Parchment Subscription or Membership (parchment.com)
By
Bella K.
|
Published
August 11, 2025
|
Updated
August 12, 2025
Parchment is a service that helps you manage your educational records, like transcripts and diplomas, online. They offer subscriptions that let students and schools easily send and receive important documents securely. If you see a bill from them, it’s likely for a subscription or a fee related to sending your transcripts or other records.
Cancelling a subscription with Parchment requires navigating their website and possibly contacting customer support, which adds some complexity. While it is not extremely difficult, it may require more than a few clicks to complete the process.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Parchment subscription.
How to Cancel Parchment: Step by Step
If you purchased through Parchment.com:
Visit the Parchment website and log in to your account.
Click on your profile icon in the top right corner.
Select Account Settings from the dropdown menu.
In the Account Settings, navigate to the Subscriptions section.
Find the subscription you wish to cancel and click on the Manage Subscription link.
Select the Cancel Subscription option.
Follow the prompts to confirm your cancellation.
You will receive a confirmation email regarding your cancellation.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find the Parchment subscription in the list and tap on it.
Tap on Cancel Subscription.
Confirm the cancellation when prompted.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the menu icon (three horizontal lines) in the top left corner.
Select Subscriptions.
Find your Parchment subscription and tap to open it.
Tap on Cancel Subscription.
Follow the on-screen instructions to confirm the cancellation.
If you purchased through PayPal:
Log in to your PayPal account.
Click on the Settings gear icon in the top right corner.
Select Payments and then click on Manage Automatic Payments.
Find the Parchment subscription and click on it.
Click on Cancel to stop the payments.
Confirm cancellation when prompted.
How to Contact Parchment
If you need assistance, here's how you can get in touch with Parchment's support team.
Contact customer support directly via live chat or phone rather than email for quicker responses.
Be prepared with your account information and any relevant details when you contact support.
Use a calm and polite tone when explaining your desire to cancel; it can lead to better outcomes.
Ask for a supervisor if the first representative is unhelpful or insists on keeping you as a customer.
Timing matters—call during off-peak hours to avoid long wait times.
Learn the exact cancellation process beforehand; some users report being misinformed by agents.
If they're resistant, mention your financial circumstances as a reason for cancellation.
Inquire about any hidden fees or penalties for cancelling; catching them off guard can prompt a better deal.
Document every conversation, including names and times, in case of future disputes.
Try threatening to dispute the charge with your bank or credit card company if unwilling to cancel.
Check for any trial periods or promotions, as users have reported success canceling just before a renewal.
If the service has a mobile app, try using it to cancel as some users find it more straightforward.
Why Do People Request Refunds from Parchment
Financial constraints making it difficult to maintain the subscription.
Limited use of services provided by Parchment.
Relocation to a new area where services are not needed.
Lack of customer support or unresolved issues.
Comparative offerings from competitors that are more appealing.
Service changes that do not meet user needs.
Negative experience with the platform or usability issues.
Perceived value not matching the cost.
Lengthy processing times for document requests.
Finding alternative solutions for document management or fulfillment.
Changes in educational or career goals that eliminate the need for service.
Inadequate features that fail to meet expectations.
Parchment Refund Script
Script
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Dear Parchment, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Parchment Refund Policy
Parchment allows users to cancel their membership or subscription at any time through their account settings. However, cancellations will take effect at the end of the current billing cycle, so users will still have access to their benefits until the period expires. It's important to review the specific terms associated with your subscription for any additional details.
The Easiest Way to Get a Parchment Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Parchment—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious when considering Parchment's subscription, as many services employ tactics that might complicate cancellation, such as requiring you to navigate through multiple steps in their website or app. Additionally, watch out for any fine print regarding minimum contract terms or potential early-cancellation fees that could catch you off guard. Always review the terms and conditions carefully to avoid unexpected charges.
Financial constraints making it difficult to maintain the subscription.
Limited use of services provided by Parchment.
Relocation to a new area where services are not needed.
Lack of customer support or unresolved issues.
Comparative offerings from competitors that are more appealing.
Service changes that do not meet user needs.
Negative experience with the platform or usability issues.
Perceived value not matching the cost.
Lengthy processing times for document requests.
Finding alternative solutions for document management or fulfillment.
Changes in educational or career goals that eliminate the need for service.
Inadequate features that fail to meet expectations.
Account login credentials (username and password)
Email address associated with the account
Subscription type (e.g., individual or institutional)
Cancellation policy details
Billing information (credit card, PayPal, etc.)
Order number or reference ID
Customer support contact information
Confirmation of cancellation request (if required)
Before you cancel your Parchment subscription, keep in mind that you'll lose access to important features like electronic transcript requests, secure document storage, and the ability to send transcripts directly to colleges or employers. Additionally, any pending requests or documents may be affected, so make sure to complete those before cancellation. Finally, check if there are any remaining billing cycles or fees associated with getting your transcripts during the cancellation period.
Parchment allows users to cancel their membership or subscription at any time through their account settings. However, cancellations will take effect at the end of the current billing cycle, so users will still have access to their benefits until the period expires. It's important to review the specific terms associated with your subscription for any additional details.
Yes, you will need your password to cancel your subscription on Parchment. If you’ve forgotten your password, you can easily reset it by visiting [this link](https://parchment.com/password/reset). Once you have access, you can log in and proceed with the cancellation process.
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Parchment subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Parchment account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Parchment online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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