Philo is a streaming service that offers a base package called Philo Core for $28 per month, available when you sign up on philo.com. It includes a variety of channels plus additional ad-supported content from AMC+ with access to extra channels like IFC Films Unlimited and The Walking Dead Channel. You can optionally add an AMC+ ad-free add-on for $4 more each month. Billing and subscriptions may be managed directly through Philo or via third-party providers like Roku, Apple, Amazon, or Google, with some billing options requiring switching to Philo’s billing system to get all features and add-ons.
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The cancellation process for Philo subscriptions is straightforward and can be done online via multiple platforms depending on the billing method. The steps are clear and can be completed quickly without needing to contact customer support, making it an easy process for consumers.
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How to Cancel Philo: Step by Step
If you purchased through Amazon:
- Go to amazon.com/appstoresubscriptions.
- Select Turn off auto-renewal from the Actions drop-down for Philo.
- Confirm the cancellation.
If you purchased through Apple:
- Go to your device Settings.
- Tap your name.
- Select Subscriptions.
- Under Active Subscriptions, select Philo.
- Tap Cancel Subscription to confirm.
If you purchased through Google:
- Open the Google Play Store.
- Tap the profile icon.
- Select Payments & subscriptions.
- Go to Philo.
- Select Cancel subscription.
- Choose a reason for cancellation and confirm.
If you purchased through Philo:
- Sign in to philo.com.
- Click on your Profile avatar.
- Select Account.
- Click Cancel my subscription.
- Continue through the prompts and select a reason for cancellation.
- Complete the cancellation.
If you purchased through Roku:
- Highlight the Philo app on your Roku remote.
- Click Manage subscription.
- Click Cancel subscription to confirm.
If you purchased through Vizio:
- Sign in to your Vizio account.
- Go to Subscriptions and Purchases.
- Click Update next to your Philo subscription.
- Click Cancel Subscription to confirm.
Tips & Tricks for Canceling Philo
- Use the live chat option if the website doesn’t show a cancel button; many users reported chat is the only way to get free trials or subscriptions cancelled.
- Check your subscription platform (Google Play, Apple, Amazon, Roku), as cancellation often must be done through the platform you initially subscribed with, not directly on Philo.
- Confirm cancellation at least 24 hours before renewal to avoid being charged for the next billing cycle.
- Be persistent and polite with customer service; if the first attempt fails, try again or escalate politely by asking to speak to a supervisor.
- Timing your cancellation to happen right before your billing cycle ends can help prevent an unwanted charge but confirm exact cutoff times based on your billing period.
- Use clear, direct language when requesting cancellation, e.g., "I want to cancel my subscription immediately and not be charged again."
- Keep a record of cancellation confirmations from chats, emails, or screenshots as proof in case of wrongful charges.
- If no payment info was provided for a free trial, letting the trial expire naturally is a valid tactic, since then it auto-cancels without charges.
- Some users report the cancel button can be hard to find, located at the bottom of the account details page on the Philo website; scroll carefully to locate it.
- Users who found their accounts difficult to access sometimes resolved issues by updating payment info then immediately cancelling.
- If repeated attempts fail, filing a dispute via your payment provider (credit card company, bank, or PayPal) has been a last-resort method.
Philo Customer Service Info
If you need assistance, here's how you can get in touch with Philo's support team.
Cancel Philo Script
Script
Copy
Hello, I hope this message finds you well.
I am writing to request the cancellation of my Philo subscription. Due to recent changes in my financial situation, I am unable to continue my membership at this time. I appreciate the service and offerings you've provided, but unfortunately, I need to make this adjustment.
Please confirm my cancellation and let me know if there are any further steps I need to take.
Thank you for your assistance!
Frequently Asked Questions
Philo allows you to cancel your subscription at any time, and once canceled, you can continue watching for the remainder of your current billing cycle. Your subscription can be reactivated at any time, and your payment information is retained unless you choose to remove it from your account.
To cancel a Philo subscription, you do need to be signed in to your Philo account on philo.com, which means you need access to authenticate your account. However, Philo does not require a traditional password for login; instead, they send you an authentication link or code to your email or mobile number. So you don't need a password per se, but you do need access to your email or phone to authenticate. If you ever need to reset or recover access, Philo sends authentication links directly, no password reset URL is needed as login works without passwords.
- Unexpected subscription charges, including being charged after canceling free trials or cancellation requests.
- Difficulty canceling subscriptions, with some users reporting multiple attempts and still being charged.
- Poor customer service, including slow responses, difficulty in account deletion, and lack of clear refund policies.
- Frequent and long advertisements, even for paying customers, causing frustration.
- Technical issues with the app, such as freezing and poor performance.
- Lack of desired content, including no DVR ad skip, no local news or weather channels, and outdated app features.
- Billing problems, including double charges and unauthorized or fraudulent charges.
- Political bias and inappropriate commercials, especially on family-oriented channels.
- Expired discounts or grandfathered plans leading to unexpected price increases.
- Issues with trial offers, including cancellation before trial end but still being charged without refund.
Philo allows you to cancel your subscription at any time, but be aware that cancellation only takes effect at the end of the current billing period, not immediately. There are no refunds or credits for any remaining time after cancellation, so you will still be charged for the full period even if you cancel partway through. To avoid being charged for the next cycle, you must cancel at least 24 hours before the next renewal date. Also, if you subscribe through third-party platforms like Apple or Roku, you must cancel through those platforms, not directly on Philo. Be cautious with free trials as they automatically convert to paid subscriptions once the trial ends unless you cancel beforehand.
Before cancelling your Philo subscription, know that you will lose access to all live and on-demand TV content offered on Philo once your current billing cycle ends. After you cancel, you can continue to watch until the end of that billing period, but no refunds or credits are given for partial use. If you want to avoid being charged again, you must cancel before the next billing cycle, and also remove your payment information on your account page to prevent automatic renewal. Additionally, Philo retains some of your personal information like your name, email, and phone number after cancellation, allowing you to reactivate your subscription easily in the future if you choose.
- Access to your Philo account credentials (email and password, or single sign-on method)
- Knowledge of where you were billed (Amazon, Apple, Google, Philo directly, Roku, or Vizio)
- Login information for the billing provider (e.g., Amazon, Apple ID, Google account, Roku account, Vizio account)
- Ability to navigate to your subscription or account management page on the relevant platform
- Selection of the active Philo subscription within the account/subscription settings
- Confirmation of the cancellation (you may need to follow prompts and confirm that you wish to cancel)
- Possible requirement to provide a reason for cancellation (optional for some billing platforms)
- For direct Philo billing, knowledge of how to remove payment information (if desired)
We've actually written a step by step guide on how to get a refund from Philo. Check it out!
The Easiest Way to Cancel Philo
If you’re frustrated trying to cancel your subscription, membership, or bill from Philo—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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