PhysioTru offers health and wellness products with subscription options that deliver supplies every 30 or 90 days. Customers might be billed because they chose a subscription that automatically sends and charges for products on a regular schedule, but they can pause or cancel anytime. They also offer one-time purchase options without ongoing billing. The main idea is that if you see a bill from PhysioTru, it's likely from a subscription you signed up for to regularly receive their products with a discount and convenience.
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Multiple customer complaints indicate substantial difficulty with cancellation, including unreachable phone lines, disconnecting calls, and unresponsive or delayed email communication. The presence of automatic subscriptions without clear upfront notification and the need for significant persistence further increase the complexity of cancellation for consumers.
Estimated Time
On average, it takes
10 days
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minutes to cancel a PhysioTru subscription.
How to Cancel PhysioTru: Step by Step
If you purchased through PhysioTru:
- Contact customer service via one of the following methods:
- Call: 1-888-579-1024
- Email: Support@PhysioTru.com
- Notify them of your intention to cancel your subscription.
- Ensure you do this at least 2 business days prior to your next scheduled delivery date.
- Follow any additional instructions provided by customer service to confirm the cancellation.
Tips & Tricks for Canceling PhysioTru
- Attempt cancellation immediately after subscription term to avoid more charges.
- Look for a "Cancel Renewal" button which may only become active 24 hours after payment; try to use it promptly.
- Prepare for a difficult process: expect hidden cancellation links or complex navigation designed to deter canceling.
- Be ready to call customer service, as some companies only allow cancellation by phone, but be prepared for potentially rude or unhelpful representatives.
- Send a formal cancellation email to have a written record and escalate if the cancellation is ignored.
- Consider contacting anti-trust or consumer protection regulators if the cancellation process seems illegal or overly obstructive.
- Use virtual or temporary credit cards to control subscription payments and easily cancel by blocking the card.
- Block payments via your bank as a last resort to stop unwanted charges if the company ignores cancellation requests.
- Double-check after cancellation to ensure the subscription does not automatically restart without clear consent.
- Be persistent and keep records of all communication to protect yourself and leverage escalations if necessary.
PhysioTru Customer Service Info
If you need assistance, here's how you can get in touch with PhysioTru's support team.
Cancel PhysioTru Script
Script
Copy
Dear PhysioTru Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to unforeseen financial circumstances, I can no longer maintain this membership and need to ensure that I do not incur further charges.
I appreciate your assistance with this matter and would be grateful if you could confirm the cancellation at your earliest convenience.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
PhysioTru offers a flexible subscription policy where you can cancel your membership or subscription anytime online or by phone. They also provide a 60-day money-back guarantee on qualifying items, allowing refunds within 60 days of purchase with no questions asked. Shipping costs are non-refundable, and cancellations can be managed easily through their subscription management portal or customer support.
To cancel your PhysioTru subscription, you need to manage your subscription through their customer support email or phone. There is no clear indication that you can cancel without having access to your account, which would typically require your password. If you need to reset your password for account access, you can do so at https://physiotru.com/account/login (usually where password resets are handled). For cancellation, you can email customercare@physiotru.com or call 1-888-579-1024 during business hours for assistance.
- Difficulty canceling subscriptions despite repeated attempts.
- No response from customer service for cancellation and refund requests.
- Unexpected shipments arriving after cancellation requests.
- Unauthorized charges appearing on credit cards.
- Unfulfilled promises such as sending return shipping labels.
- Being charged for unwanted or un-ordered products.
- Health concerns or negative side effects after taking the products.
- Continued shipments even after cancellation requests.
- Desire to remove personal and credit card information from PhysioTru's database.
- Slow or no response from customer service via phone or email.
- Misleading website and marketing practices causing confusion and unwanted orders.
- Received expired products and denied replacements.
- Frustration and distrust toward billing and cancellation processes.
- Complaints of mass emails, possible fraudulent or phishing tactics by the company.
With PhysioTru, the subscription plan is flexible and you can manage, change, pause, or cancel your subscription online at any time without lock-ins or early cancellation fees. However, to stop future shipments, you need to contact customer service at least 2 business days before your next scheduled delivery. There is a 60-day risk-free guarantee where you can return the unused portion for a full refund if not satisfied. Overall, while the cancellation is straightforward, the main consideration is the advance notice requirement for stopping shipments and the terms apply as stated in their policy.
Before cancelling a PhysioTru subscription, membership, or bill, note that you will lose access to any future shipments and subscription benefits associated with the auto-ship program. PhysioTru offers a 60-day money-back guarantee on qualifying items from your first order but not on subsequent ones. Upon cancellation, shipping costs are non-refundable, and no exchanges are offered. To stop future shipments, you must contact PhysioTru at least 2 business days prior to the next scheduled shipment date. Also, refunds are processed to the original payment method, and you may have the option to receive store credit instead. Make sure to manage your subscription timely to avoid unwanted charges and loss of benefits.
- Full name associated with the subscription
- Email address used for the account
- Phone number linked to the account
- Order number or account number (if available)
- Billing address (to verify identity or account details)
- Reason for cancellation (optional but may be requested)
- Contacting customer support via phone (1-888-579-1024) or email (support@physiotru.com or customercare@physiotru.com)
- Request must be made at least 2 business days before the next scheduled shipment
We've actually written a step by step guide on how to get a refund from PhysioTru. Check it out!
The Easiest Way to Cancel PhysioTru
If you’re frustrated trying to cancel your subscription, membership, or bill from PhysioTru—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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PhysioTru LLC, PhysioTru.com, PhysioTru Purchase
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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