Plex is a service that lets you stream free live TV channels, movies, and shows on demand, and also allows you to stream your own personal media remotely. They offer a subscription called Plex Pass that unlocks extra features like recording live TV and streaming from anywhere. If you’re seeing charges from Plex, it’s likely for this subscription, which you can manage anytime online to upgrade, cancel, or update payment info. The billing is usually monthly or yearly, and they securely handle payments through a trusted processor.
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Canceling a Plex subscription is straightforward as users can easily manage their subscriptions from their account page on the Plex website. The process involves selecting the subscription and clicking a cancel renewal option, which is clearly available and does not require complicated steps or contacting support.
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minutes to cancel a Plex subscription.
How to Cancel Plex: Step by Step
If you purchased through plex.tv:
- Go to the Plex Account page.
- Log in with your credentials.
- Navigate to the Subscriptions section.
- Click the Manage button next to your active subscription.
- Select Cancel Automatic Renewal.
If you purchased through Apple (iOS):
- Open your Settings app on your iPhone or iPad.
- Tap on your name at the top to open your Apple ID settings.
- Select Subscriptions.
- Find and tap on your Plex subscription.
- Select Cancel Subscription.
If you purchased through Google Play (Android):
- Open the Google Play Store app.
- Tap on the menu icon (three horizontal lines) in the upper left corner.
- Select Subscriptions.
- Find your Plex subscription and tap on it.
- Select Cancel Subscription.
If you purchased through Amazon:
- Go to the Amazon website and log in.
- Navigate to Your Account and select Memberships & Subscriptions.
- Find your Plex Pass subscription.
- Click on Manage Subscription.
- Select Cancel Subscription.
Tips & Tricks for Canceling Plex
- Log into plex.tv with the account linked to the subscription and navigate to plex.tv/subscription to find cancellation options.
- If you used Sign in with Apple and never set a Plex password, try logging in on the Plex website to set or reset a password under account settings before canceling.
- Check if the subscription was purchased through Apple App Store or Google Play, because cancellation usually must be done via those platforms, not directly on Plex.
- If you face password input issues, contact Plex customer support directly to request cancellation—mention you want to cancel early or upgrade to a lifetime pass as a bargaining tactic.
- Use polite but firm language in requests; state you wish to avoid further payments and want confirmation of cancellation.
- Expect to encounter ads or upsells during cancellation attempts; ignore distractions and press through.
- Consider timing cancellation shortly before the next billing cycle to avoid an extra charge.
- If you hit a dead end online, reach out to Plex support through Reddit or official forums where users share direct contacts or escalation tips.
- Keep written proof of all communication and cancellation confirmations to dispute charges if necessary.
Plex Customer Service Info
If you need assistance, here's how you can get in touch with Plex's support team.
Cancel Plex Script
Script
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Hello Plex Support,
I hope this message finds you well. I am writing to request the cancellation of my Plex subscription. Due to recent changes in my personal circumstances, I am unable to continue using the service at this time.
I would appreciate your prompt assistance in processing this cancellation. Thank you for your understanding and support.
Best regards,
Frequently Asked Questions
Plex allows you to cancel the future renewal of your recurring subscription at any time, but you will continue to have access to the subscription features until the end of the current billing period. Canceling your subscription does not provide a refund for the existing subscription period. Management of subscriptions purchased through app stores may vary, with some requiring cancellation through the app store itself.
If you signed into Plex using a traditional email and password, you will need your password to cancel your subscription. If you signed in with Apple or another third-party method and never set a Plex password, Plex may prompt you for a password you don't have, as the subscription is likely managed through that third party (Apple, for example). In this case, you don't actually need a Plex password but will need to manage or cancel the subscription through the third party (like Apple). If you need to reset or set a Plex password, you can use the reset link here: https://plex.tv/forgot. If you encounter password issues, contacting Plex support or their community forums can help as well.
- Loss of free remote streaming: Plex no longer offers remote streaming for free, requiring a paid subscription after April 29, 2025.
- Significant price increases: Monthly and yearly Plex Pass prices have increased substantially, with a large hike also for the Lifetime Pass.
- Mandatory Plex account and internet connection: Users must be signed in and online, even for local media playback, causing privacy concerns and dependency on Plex servers.
- Interface clutter and feature bloat: Plex adds many extra services like rentals, news, podcasts, and ad-supported movies, which some users find unnecessary or intrusive.
- Privacy concerns and telemetry collection: Mandatory sign-in leads to data collection and online verification, which users find invasive.
- Loss of standalone capability: Requires cloud authentication and cannot function fully offline, disrupting local media access if the internet or Plex servers have issues.
- Preference for alternatives: Some users switch to platforms like Jellyfin or Emby for fully offline, open-source, or less invasive experiences.
- Accumulation of owned media: Some users cancel Plex subscriptions because they have locally stored media on their own servers and no longer need streaming services.
You can cancel your Plex subscription at any time, but the cancellation takes effect at the end of the then-current subscription period, so you will not get an immediate stop or refund for the current billing cycle. All subscription fees are non-refundable and billed in advance, and there are no refunds or credits for partial months, upgrades/downgrades, or non-use. Be aware that subscriptions automatically renew and require a valid payment method for recurring billing, with no early cancellation fees or lock-ins, but you must cancel at least one day prior to the next billing period to avoid charges. Additionally, for purchases or rentals, cancellations are allowed only if not yet played and within a short window, otherwise no refunds or cancellations are possible. This means you should be cautious about potential unwanted charges if you don't cancel in time.
Before cancelling a Plex subscription, know that you will retain access to premium subscription features only until the end of your current billing period, after which those features will be disabled. Key features you will lose include offline sync, DVR, and the removal of the 1-minute playback limit on mobile apps unless you have separately purchased a permanent app activation from the app store. If you have been using Plex Pass primarily for app activation, once your subscription ends without a separate purchase, mobile apps will revert to limited functionality. Also, cancelling does not provide a refund for the current subscription period, it merely stops future renewals.
- Plex account email address
- Plex account password (for sign-in)
- Access to the Plex Subscriptions page (once logged in)
- Personal and account info (if cancelling via email to Plex support)
- Payment information or method (only if needed to identify the subscription, e.g., via DoNotPay or similar tools)
- Reason for cancellation (if requested when emailing Plex support)
- Subscription details (such as plan type, if requested for support queries)
- Confirmation of identity (implied via account login or email verification)
- Access to associated App Store accounts (if Plex subscription was purchased via Amazon, Google Play, iTunes, Roku, etc.)
We've actually written a step by step guide on how to get a refund from Plex. Check it out!
The Easiest Way to Cancel Plex
If you’re frustrated trying to cancel your subscription, membership, or bill from Plex—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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