Can I Cancel Pure Flix at Any Time?

Pure Flix allows you to cancel your subscription at any time online with no contracts or early cancellation fees, but be aware that payments are nonrefundable and no credits are given for partially used billing periods. Your access will continue until the end of the paid billing cycle even after cancellation, which may feel like a delay in fully stopping the subscription. If you signed up via Roku, cancellation must be handled through Roku's system, which can be an extra step to remember.

Why Do People Cancel Pure Flix?

Price increases shortly after free or trial periods or discounted rates, perceived as false advertising or deception.Automatic renewals and charging without explicit customer approval, including inability to remove credit card information leading to unauthorized renewals.Changes to supported streaming devices without notice causing service interruptions and inability to use the service.Billing issues such as charges continuing after cancellation, difficulty accessing account or canceling subscriptions, and disputes over refunds for unwanted or unrecognized charges.Poor customer service including unresponsiveness, rudeness, or failure to resolve complaints satisfactorily.Complaints about product issues such as inability to use service due to changes or account problems.

What Information Do I Need to Cancel Pure Flix?

Account email address and password (login credentials for Pure Flix or the relevant billing platform) Access to "My Account" section on PureFlix.com, Roku, Apple, or Google account (depending on the billing method) Knowledge of billing method (whether billed directly, via Roku, Apple, or Google Play) Active subscription or membership details (type of plan, current billing cycle/trial status) Ability to confirm cancellation (you may need to click or tap a “Cancel Membership/Subscription” button and follow prompts) Confirmation of cancellation reason (especially if canceling through Google Play, which may request a reason) Device or account access required (e.g., Roku remote and Roku account info for Roku billing, access to Apple ID for Apple billing, Google account for Google Play billing) Contact information for support if you experience issues (Pure Flix, Google, Apple, or Roku customer service as needed) Knowledge of refund policy (payments are typically nonrefundable; know this before cancellation)

What Should I Know Before Cancelling Pure Flix?

Before canceling your Pure Flix subscription, know that you can do so anytime online or via a Roku device if subscribed through Roku billing. Your membership will continue until the end of your current billing or free trial period, and you'll retain access during that time. Once the billing period ends, you immediately lose access to all Pure Flix content and membership benefits, including streaming of movies, TV shows, and exclusive features. Also, if you subscribed via Roku, you must cancel through Roku settings or their website, not directly on Pure Flix.

What is Pure Flix's Cancellation Policy?

Pure Flix allows you to cancel your membership at any time online, with cancellation taking effect at the end of your current billing or trial period. Payments are non-refundable, and there are no refunds or credits for partially used periods after cancellation, but you will retain access until the period ends.

Do I Need My Pure Flix Password to Cancel?

To cancel your Pure Flix subscription, you generally need to sign in to your account on Pureflix.com, which means you will need your password. The cancellation process involves going to "My Account" from the dropdown menu and selecting "Cancel my membership." If you have forgotten your password, you can reset it using this link: https://support.pureflix.com/en/support/solutions/articles/64000250703-password-information. Note that if you are subscribed via Roku, cancellation must be done through your Roku device or my.roku.com, not directly on Pure Flix.

Can I Get a Refund from Pure Flix?

We've actually written a step by step guide on how to get a refund from Pure Flix. Check it out!

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How To Cancel Your Pure Flix Subscription (2025)

Bella Khan, Subscription Cancellation Expert

Published July 1, 2025

Last updated on January 7, 2026

6 min read

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The cancellation process is straightforward and can be done online through the Pure Flix website or mobile browser in just a few steps, typically within minutes. The instructions are clear and there is no indication of unnecessary hurdles, making it relatively easy for consumers to cancel their subscription.

Estimated Time

On average, it takes 00 10 minutes to cancel a Pure Flix subscription.

How to Contact Pure Flix

If you need assistance, here's how you can get in touch with Pure Flix's support team.

Phone

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Site

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Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Find out how much you could save

How much are you paying?

Payment frequency

Savings over 5 years from cancelling your $15/month subscription

Savings by cancelling

Loss if you keep paying

-$0

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Frequently Asked Questions

The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your Pure Flix subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your Pure Flix account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel Pure Flix online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.