Pure Flix is a streaming service that offers faith and family-friendly movies and shows. They have two subscription plans: a Standard Plan for either $9.99 a month or $4.99 a month if paid annually, and a Premium Plan for $14.99 a month or $12.49 a month if paid annually. Both plans let you watch without ads, stream on multiple devices, and the Premium Plan adds special perks like exclusive screenings and early access to content. If you're being billed by Pure Flix, it's most likely for one of these monthly or annual subscriptions to access their family-focused streaming content.
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The cancellation process is straightforward and can be done online through the Pure Flix website or mobile browser in just a few steps, typically within minutes. The instructions are clear and there is no indication of unnecessary hurdles, making it relatively easy for consumers to cancel their subscription.
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How to Cancel Pure Flix: Step by Step
If you purchased through PureFlix.com:
- Log into your account on PureFlix.com from your web browser.
- Hover over the character at the top right of the screen and select "My Account" from the drop-down.
- Select "Membership".
- Select "Cancel my membership" (located at the bottom).
If you purchased through Apple:
- Open the Settings app on your device.
- Tap your name at the top to access your account.
- Select Subscriptions.
- Find the Active Pure Flix Subscription and tap it.
- Tap Cancel Subscription and confirm your choice.
If you purchased through Google Play:
- Open the Google Play Store.
- Tap on the menu icon (three horizontal lines) in the top left corner.
- Select Subscriptions.
- Find your Pure Flix subscription.
- Tap Cancel Subscription and follow the prompts to confirm.
If you purchased through Roku:
- Highlight the Great American Pure Flix channel on the Roku home screen.
- Press the (*) button on your Roku remote.
- Select Manage membership and press OK.
- Select Cancel membership and press OK.
- Again, select Cancel membership to confirm.
If you purchased through my.roku.com:
- Sign into your Roku account on my.roku.com.
- Select Welcome.
- Select My account.
- Select Manage your membership.
Tips & Tricks for Canceling Pure Flix
- Initiate cancellation at least 24 hours before the next billing date to avoid automatic renewal charges.
- Use clear and direct language such as "I want to cancel my subscription effective immediately" to avoid ambiguity.
- Document all cancellation attempts including screenshots, emails, and chat logs for evidence in case of disputes.
- Request and save a confirmation email or cancellation number to ensure the cancellation is processed.
- If online cancellation fails, escalate by calling customer support promptly during their available hours (usually weekdays, daytime MST).
- Express dissatisfaction tactfully if met with resistance, emphasizing you do not want to be charged further and expect confirmation of cancellation.
- Check billing statements after cancellation to catch and dispute any unauthorized charges immediately.
- If unauthorized charges occur, contact your bank/card issuer to block future payments from Pure Flix.
- Cancel via the platform you subscribed through if billed by a third party (e.g., Apple App Store, Google Play Store, Amazon Prime) as Pure Flix does not control those transactions.
- Monitor forums and reviews for any updated cancellation tactics or issues shared by users recently having success.
Pure Flix Customer Service Info
If you need assistance, here's how you can get in touch with Pure Flix's support team.
Cancel Pure Flix Script
Script
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Dear Pure Flix Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to recent changes in my personal circumstances, I can no longer continue my membership.
Please confirm the cancellation and any final billing details at your earliest convenience. Thank you for your assistance.
Best regards,
Frequently Asked Questions
Pure Flix allows you to cancel your membership at any time online, with cancellation taking effect at the end of your current billing or trial period. Payments are non-refundable, and there are no refunds or credits for partially used periods after cancellation, but you will retain access until the period ends.
To cancel your Pure Flix subscription, you generally need to sign in to your account on Pureflix.com, which means you will need your password. The cancellation process involves going to "My Account" from the dropdown menu and selecting "Cancel my membership." If you have forgotten your password, you can reset it using this link: https://support.pureflix.com/en/support/solutions/articles/64000250703-password-information. Note that if you are subscribed via Roku, cancellation must be done through your Roku device or my.roku.com, not directly on Pure Flix.
- Price increases shortly after free or trial periods or discounted rates, perceived as false advertising or deception.
- Automatic renewals and charging without explicit customer approval, including inability to remove credit card information leading to unauthorized renewals.
- Changes to supported streaming devices without notice causing service interruptions and inability to use the service.
- Billing issues such as charges continuing after cancellation, difficulty accessing account or canceling subscriptions, and disputes over refunds for unwanted or unrecognized charges.
- Poor customer service including unresponsiveness, rudeness, or failure to resolve complaints satisfactorily.
- Complaints about product issues such as inability to use service due to changes or account problems.
Pure Flix allows you to cancel your subscription at any time online with no contracts or early cancellation fees, but be aware that payments are nonrefundable and no credits are given for partially used billing periods. Your access will continue until the end of the paid billing cycle even after cancellation, which may feel like a delay in fully stopping the subscription. If you signed up via Roku, cancellation must be handled through Roku's system, which can be an extra step to remember.
Before canceling your Pure Flix subscription, know that you can do so anytime online or via a Roku device if subscribed through Roku billing. Your membership will continue until the end of your current billing or free trial period, and you'll retain access during that time. Once the billing period ends, you immediately lose access to all Pure Flix content and membership benefits, including streaming of movies, TV shows, and exclusive features. Also, if you subscribed via Roku, you must cancel through Roku settings or their website, not directly on Pure Flix.
- Account email address and password (login credentials for Pure Flix or the relevant billing platform)
- Access to "My Account" section on PureFlix.com, Roku, Apple, or Google account (depending on the billing method)
- Knowledge of billing method (whether billed directly, via Roku, Apple, or Google Play)
- Active subscription or membership details (type of plan, current billing cycle/trial status)
- Ability to confirm cancellation (you may need to click or tap a “Cancel Membership/Subscription” button and follow prompts)
- Confirmation of cancellation reason (especially if canceling through Google Play, which may request a reason)
- Device or account access required (e.g., Roku remote and Roku account info for Roku billing, access to Apple ID for Apple billing, Google account for Google Play billing)
- Contact information for support if you experience issues (Pure Flix, Google, Apple, or Roku customer service as needed)
- Knowledge of refund policy (payments are typically nonrefundable; know this before cancellation)
We've actually written a step by step guide on how to get a refund from Pure Flix. Check it out!
The Easiest Way to Cancel Pure Flix
If you’re frustrated trying to cancel your subscription, membership, or bill from Pure Flix—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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